An Evaluation Model for E-Service Adoption

Project Member(s): Lu, J.

Start year: 2002

Summary: Organizations urgently need to assess their benefits in E-sevice adoption, and identify what factors are affecting E-service benefits. This project will develop an evaluation model for E-services adoption to identify these factors, through assessing the changes taking place in service functions and companies' relationships with their customers as a result of innovative uses of E-service. The information shown in the model can assist organizations in obtaining insights on benefits, success and risks of E-service investment and find solutions for problems in E-service. The recommendations proposed will help organizations in making E-service strategic planning and taking full advantages of E-service.

FOR Codes: Information Systems Management, Information services not elsewhere classified, Property and business services, Computer software and services not elsewhere classified, Electronic Commerce, Conceptual Modelling, Business and Management not elsewhere classified, Information modelling, management and ontologies, Information systems organisation and management, Business information management (incl. records, knowledge and intelligence)

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.