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Outsourcing - Leveraging productivity improvements and better performance from new approaches

Project Member(s): Burdon, S., Clegg, S.

Funding or Partner Organisation: Australian Research Council (ARC Linkage Projects)
Transfield Services (Australia) Pty Limited
Boston Consulting Group

Start year: 2004

Summary: Through exploring customer expectations, reasons for outsourcing, and the results obtained, this research will discover those success factors that contribute to positive outsourcing outcomes for key stakeholders, such as the labour force, the outsourcing company and the customer. It will develop models to leverage current performance and use the resulting knowledge to improve Australia s performance in outsourcing sectors such as Business Processes and IT. The project will lead to a robust, long-term relationship between industry and academia to produce industry relevant, theoretically sound research.


Clegg, SR, Burdon, S & Nikolova, N 2016, 'The Outsourcing Debate: Theories and Findings', Journal of Management and Organization, vol. 11, no. 2, pp. 37-52.
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Burdon, S & Bhalla, A 2005, 'Lessons from the Untold Success Story:', European Management Journal, vol. 23, no. 5, pp. 576-582.
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Burdon, SW 1970, 'Australia's experience of attracting offshore outsourcing.', BPO Asia conference 2004 - Hong Kong, BPO Asia 2004, Terrapinn PLC, Hong Kong, pp. 1-26.

Burdon, SW 1970, 'Organisational and management best practice for outsourcing services through alliance contracts.', -, Academy of Management, Academy of Management, New Orleans. USA, pp. 1-17.

Keywords: Outsourcing, Change Management, Virtual Organisations, Innovation, Organisation Theory, Productivity Improvement,

FOR Codes: Innovation and Technology Management, Organisational Planning and Management, Electronic Commerce, Productivity, Management, Technological and organisational innovation, Productivity (excl. Public Sector), Business and Management not elsewhere classified, Innovation management, Business systems in context not elsewhere classified