Emergency Communication: Addressing the challenges in health care discourses and practices

Funding: 2007: $122,000
2008: $152,000
2009: $142,000

Funding or Partner Organisation: Royal North Shore Hospital (Division of Allied Health - NSCCH)
Australian Research Council (ARC Linkage Projects)
South Eastern Sydney and Illawarra Area Health Service (South Eastern Sydney and Illawarra Area Health Service Partnership Fund)
Northern Sydney Central Coast Area Health Service (North Sydney and Central Coast Area Health Service)
NSW Adult Migrant English Services (NSW ADULT MIGRANT ENGLISH SERVICE)
ACT Health (ACT Health Partnership Fund)

Start year: 2007

Summary: Ineffective communication has been identified as the major cause of critical incidents in public hospitals (NSW Health, 2005a). Critical incidents are adverse events leading to avoidable patient harm. This project, by examining spoken interactions between health-care practitioners and patients in hospital emergency departments will identify and analyse causes of misunderstandings and breakdowns. It addresses the Federal Government National Research Priority 2: Promoting and Maintaining Good Health and other government health policies. The analysis will be represented in computational form, refining and extending contemporary studies of discourse, to enable health-care practitioners to recognise and reduce communication breakdowns.'',

Publications:

Slade, DM, Manidis, M, McGregor, J, Scheeres, H, Chandler, E, Stein-Parbury, J, Dunston, R, Herke, M & Matthiessen, CM 2015, Communicating in Hospital Emergency Departments, Springer, Heidelberg New York Dordrecht London.
View/Download from: Publisher's site

Slade, D, Manidis, M, McGregor, J, Scheeres, H, Chandler, E, Stein-Parbury, J, Dunston, R, Herke, M & Matthiessen, CM 2015, 'Communicating in Hospital Emergency Departments', Communicating in Hospital Emergency Departments, pp. 1-158.
View/Download from: Publisher's site

Manidis, M & Scheeres, H 2013, 'Practising Knowing: Emergence(y) teleologies', EDUCATIONAL PHILOSOPHY AND THEORY, vol. 45, no. 12, pp. 1230-1251.
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Keywords: Spoken Language, Emergency Communication, Emergency Health Care, Discourse Analysis, Quality Patient Care, Cultural and Linguistic Diversity,

FOR Codes: Public health not elsewhere classified, Communication not elsewhere classified, Public Health and Health Services not elsewhere classified, Other Language and Culture, Language, Communication and Culture not elsewhere classified, Other language, communication and culture not elsewhere classified

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.