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Emergency Communication: Addressing the challenges in health care discourses and practices

Funding: 2007: $122,000
2008: $152,000
2009: $142,000

Project Member(s): Slade, D., Scheeres, H., Dunston, R.

Funding or Partner Organisation: Australian Research Council (ARC Linkage Projects)
ACT Health (ACT Health Partnership Fund)
Royal North Shore Hospital (Division of Allied Health - NSCCH)
Northern Sydney Central Coast Area Health Service (North Sydney and Central Coast Area Health Service)
NSW Adult Migrant English Services (NSW ADULT MIGRANT ENGLISH SERVICE)
South Eastern Sydney and Illawarra Area Health Service (South Eastern Sydney and Illawarra Area Health Service Partnership Fund)

Start year: 2007

Summary: Ineffective communication has been identified as the major cause of critical incidents in public hospitals (NSW Health, 2005a). Critical incidents are adverse events leading to avoidable patient harm. This project, by examining spoken interactions between health-care practitioners and patients in hospital emergency departments will identify and analyse causes of misunderstandings and breakdowns. It addresses the Federal Government National Research Priority 2: Promoting and Maintaining Good Health and other government health policies. The analysis will be represented in computational form, refining and extending contemporary studies of discourse, to enable health-care practitioners to recognise and reduce communication breakdowns.'',

Publications:

Slade, DM, Manidis, M, McGregor, J, Scheeres, H, Chandler, E, Stein-Parbury, J, Dunston, R, Herke, M & Matthiessen, CM 2015, Communicating in Hospital Emergency Departments, Springer, Heidelberg New York Dordrecht London.
View/Download from: UTS OPUS or Publisher's site

Manidis, M & Scheeres, H 2013, 'Practising knowing: Emergence (y) teleologies', Educational Philosophy and Theory, vol. 45, pp. 1230-1251.
View/Download from: UTS OPUS or Publisher's site

Scheeres, H, Slade, D, Manidis, M, McGregor, J, Matthiessen, C & others 2008, 'Communicating in hospital emergency departments'.
View/Download from: UTS OPUS

Keywords: Spoken Language, Emergency Communication, Emergency Health Care, Discourse Analysis, Quality Patient Care, Cultural and Linguistic Diversity,

FOR Codes: Public health not elsewhere classified, Communication not elsewhere classified, Public Health and Health Services not elsewhere classified, Other Language and Culture, Language, Communication and Culture not elsewhere classified