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Creating Sustainable Value Through Partnership Arrangements

Project Member(s): Burdon, S.

Funding or Partner Organisation: KPMG - Australia (KPMG Australia Partnership Fund)
Evans and Peck Services (Evans and Peck Services Partnership)
Boston Consulting Group
Westpac Banking Corporation (Westpac Partnership Fund)
Telstra

Start year: 2007

Summary: The aim is to understand how organisations create and sustain additional value through joint capabilities either onshore or offshore. Where earlier trends focused on reducing overall costs and improving service levels for mainly client-server transaction type processes, this project focuses on IT&T and Business Processing with regard to leveraging third party skills and innovation for complex service organisations eg retail banks, telecommunications. The impact of other service functions on developing sustainable organisational value and extending capabilities through open innovation will also be considered. Various structures and approaches will be reviewed, such as shared services (inter or intra organisational) and joint ventures.'',

Keywords: Service outsourcing, Leveraging offshore capability, Open innovation, Management of IT and T, Collaborative sourcing, Best practice and competitive advantage,

FOR Codes: Productivity (excl. Public Sector), Technological and Organisational Innovation, Management, Productivity, International Business, Organisational Planning and Management, Innovation and Technology Management