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Effective clinical handover communication: improving patient safety, experiences and outcomes

Funding: 2011: $308,642
2012: $141,605
2013: $267,998

Project Member(s): Dunston, R., Slade, D.

Funding or Partner Organisation: South Australian Department of Health (South Australia Department of Health and Ageing)
NSW Health Administration Corporation (NSW Health)
Australian Research Council (ARC Linkage Projects)
Department of Health, Western Australia
ACT Health (ACT Health Partnership Fund)

Start year: 2011

Summary: Adverse events in Australian healthcare cost approximately $2 billion p.a. Conservatively, a third of this cost is attributed to ineffective communication between clinicians. A key site for communication between clinicians is handover of patient care. This innovative project aims to improve safety of clinical handover practices, thereby reducing the number of adverse events. It will describe, map, and analyse spoken and written communication in clinical handovers, and employ these discourse analytical findings to collaboratively improve handover practices. Outcomes will be communication systems frameworks and redesign of clinical handovers, leading to safer health care practices and therefore reduced burdens on health budgets.

Publications:

Eggins, S, Slade, D & Geddes, F 2016, Effective Communication in Clinical Handover From Research to Practice, Walter de Gruyter, Berlin.
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Eggins, S & Slade, DM 2016, 'Clinical Handover in Context: Risks and Protections Across a Hospital Patient’s Journey' in Eggins, Slade, DM & Geddes, F (eds), Effective Communication in Clinical Handover from Research to Practice, De Gruyter Mouton, Berlin, pp. 131-155.
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Eggins, S & Slade, DM 2016, 'Communication in Bedside Nursing Handovers' in Eggins, S, Slade, DM & Geddes, F (eds), Effective Communication in Clinical Handover from Research to Practice, De Gruyter Mouton, Berlin, pp. 97-113.
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Eggins, S, Geddes, F & Slade, DM 2016, 'iCARE: an Integrated Translational Model of Effective Clinical Handover Communication' in Eggins, S, Slade, DM & Geddes, F (eds), Effective Communication in Clinical Handover from Research to Practice, De Gruyter Mouton, Berlin, pp. 295-323.
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Macqueen, S, Woodward-Kron, R, Flynn, E, Reid, K, Elliott, K & Slade, D 2016, 'A Resource for Teaching Emergency Care Communication', The Clinical Teacher, vol. 13, no. 3, pp. 192-196.
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Eggins, S & Slade, D 2015, 'Communication in Clinical Handover: Improving the Safety and Quality of the Patient Experience.', Journal of public health research, vol. 4, no. 3, p. 666.
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FOR Codes: Communication and Media Studies, Behaviour and Health, Public Health and Health Services not elsewhere classified, Language, Communication and Culture not elsewhere classified