Customer Engagement for 2015 IPART Pricing Submission

Funding or Partner Organisation: Sydney Water Corporation

Start year: 2015

Summary: ACELG was engaged by Sydney Water (SW) to undertake extensive research into SW residential customer willingness to pay for water service standards to inform the SW 2015 IPART Pricing Submission. The research included six focus groups and an innovative four quadrant online panel methodology with split, combined and control sample groups to enable detailed analysis and comparison of relative willingness to pay.

FOR Codes: Consumer-Oriented Product or Service Development, Public Policy, Public Services Policy Advice and Analysis, Water Services and Utilities, Urban Water Policy, Water policy (incl. water allocation)

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.