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Customer Engagement for 2015 IPART Pricing Submission

Project Member(s): Ryan, R., Lawrie, A.

Funding or Partner Organisation: Sydney Water Corporation

Start year: 2015

Summary: ACELG was engaged by Sydney Water (SW) to undertake extensive research into SW residential customer willingness to pay for water service standards to inform the SW 2015 IPART Pricing Submission. The research included six focus groups and an innovative four quadrant online panel methodology with split, combined and control sample groups to enable detailed analysis and comparison of relative willingness to pay.

FOR Codes: Consumer-Oriented Product or Service Development, Public Policy, Public Services Policy Advice and Analysis, Water Services and Utilities, Urban Water Policy