Analytics Engagement Framework for NSW Trustee and Guardian

Project Member(s): Jiang, F., Xu, G.

Funding or Partner Organisation: NSW Trustee & Guardian (NSW Trustee and Guardian)

Start year: 2016

Summary: Preliminary meetings with NSWTG’s executive management have resulted in the identification of the following potential projects that are exploratory at this stage. • Fraud Detection and Revenue Leakage • Client Engagement Strategy • Client Sentiment Analysis • Effects Analytics • Cost to Serve, Revenue to Staff/Officer Workload This discussion document currently relates to the above analytics and the preliminary approach. This concept needs to be fleshed out further through a series of iterative deep dive workshops with the NSWTG’s Business IT and Project teams to articulate business problems and analytics solutions that will then form the basis for AAi to provide a comprehensive proposal.

Keywords: Analytics Framework, Client Analytics, Social Media Analytics, Effect Analytics

FOR Codes: Pattern Recognition and Data Mining, Application Tools and System Utilities