Call Log Analysis via Text Mining

Project Member(s): Xu, G., Blumenstein, M.

Funding or Partner Organisation: Colonial First State Investments Limited (Colonial First State Investment Limited)
Colonial First State Investments Limited (Colonial First State Investment Limited)

Start year: 2017

Publications:

Vo, NNY, Liu, S, Li, X & Xu, G 2021, 'Leveraging unstructured call log data for customer churn prediction', Knowledge-Based Systems, vol. 212, pp. 106586-106586.
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Vo, NNY, He, X, Liu, S & Xu, G 2019, 'Deep learning for decision making and the optimization of socially responsible investments and portfolio', Decision Support Systems, vol. 124, pp. 113097-113097.
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Vo, NNY, Liu, S, Brownlow, J, Chu, C, Culbert, B & Xu, G 1970, 'Client Churn Prediction with Call Log Analysis', Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), International Conference on Database Systems for Advanced Applications, Springer International Publishing, Gold Coast, Australia, pp. 752-763.
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Vo, NNY, Liu, S, He, X & Xu, G 1970, 'Multimodal Mixture Density Boosting Network for Personality Mining', Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Pacific-Asia Conference on Knowledge Discovery and Data Mining, Springer International Publishing, Melbourne, Australia, pp. 644-655.
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FOR Codes: Pattern Recognition and Data Mining, Application Tools and System Utilities, Data mining and knowledge discovery, Information systems, technologies and services not elsewhere classified