Options for a complaint -handling framework for digital platforms

Project Member(s): Wilding, D., Stuhmcke, A.

Funding or Partner Organisation: Australian Communications Consumer Action Networ (Australian Communications Consumer Action Network - Independent Grants Scheme)
Australian Communications Consumer Action Networ (Australian Communications Consumer Action Network - Independent Grants Scheme)

Start year: 2021

Summary: Research and policy options for handling of complaints by digital platforms.

Publications:

Wilding, D & Lee, K Centre for Media Transition 2023, Digital Platforms: Government Consultation on ACCC’s Regulatory Reform Recommendations - Consultation Paper, December 2022. Submission to Treasury by Centre for Media Transition, Digital Platforms: Consultation on Regulatory Reform, pp. 1-14, Centre for Media Transition.

Wilding, D & Lee, K 2022, 'The ACCC s Proposed Digital Platform Ombuds Scheme: Does It Go Far Enough?', Computers and Law, vol. 94, pp. 1-6.

FOR Codes: Law, Politics and Community Services, Litigation, adjudication and dispute resolution, Law in context, Media and communication law, LAW, POLITICS AND COMMUNITY SERVICES

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.