Accessible and inclusive complaints mechanisms

Project Member(s): Steele, L.

Funding or Partner Organisation: OFFICE OF THE OFFICIAL SECRETARY TO THE GOVERNOR-GENERAL (Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability)
OFFICE OF THE OFFICIAL SECRETARY TO THE GOVERNOR-GENERAL (Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability)

Start year: 2021

Summary: The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (Royal Commission) is interested in understanding the key barriers for people with disability in navigating complaint mechanisms across a range of settings and contexts, and identifying ways to make these processes more accessible and inclusive. This research project will investigate current reporting, investigation, response and outcomes pathways to identify and analyse key areas of concern, and to establish best practice for more accessible and inclusive complaint mechanisms for people with disability. The Royal Commission is particularly interested in an examination of the failures in investigation and responses to complaints and what is needed to make these mechanisms more effective and appropriate.

Publications:

Steele, L & Swaffer, K 2024, 'Disability Human Rights and Reparations for People with Dementia in Long Term Care Institutions: An Empirical Study', Scandinavian Journal of Disability Research, vol. 26, no. 1, pp. 423-436.
View/Download from: Publisher's site

Wadiwel, D, Spivakovsky, C & Steele, L Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability 2022, Complaint Mechanisms: Reporting Pathways for Violence, Abuse, Neglect and Exploitation, pp. 1-527, Brisbane.

FOR Codes: Law and Society, Human Rights Law, Law Reform, Justice and the Law, Ability and Disability, Community Service (excl. Work), Justice and the law not elsewhere classified, Public law, Law in context, International and comparative law, Structure, delivery and resourcing

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.