Publications

Cashman, R, Hughes, A & Zavos, Z 2005, The Pavilion on the Village Green: A History of the University of New South Wales Sports Association, Walla Walla Press, Sydney, Australia.

Clegg, SR, Kornberger, MM & Pitsis, TS 2005, Managing and Organisations: An Introduction to Theory and Practice, Sage Publications, London, UK.

Cushman, G, Veal, AJ & Zuzanek, J 2005, Free time and leisure participation: International perspectives.
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This new edition is a reprint of the hardback book, first published in 2005. As the pace of life increases and the effects of globalisation invade more and more areas of everyday life, free time becomes an increasingly precious resource. For those who are experiencing a shortage of free time - a 'time-squeeze' - and for the growing numbers looking forward to abundant free time in retirement, leisure has never been more vital for ensuring individual and social health and wellbeing and the enhancement of social capital and the quality of lifeThis book is an expanded and updated edition of a previous work entitled World Leisure Participation: Free Time in the Global Village, by the same editors (CABI, 1996). It brings together the results of the most recent national leisure participation surveys from 15 countries, including three countries not previously covered. The book also includes increased coverage of time-budget surveys and new themes such as public policy dimensions. It also examines the methodological problems and challenges of conducting national surveys in the field, and their future prospects. © CAB International 2005. All rights reserved.

Leung, LT 2005, Virtual Ethnicity: Race, resistance and the world wide web, 1, Ashgate Publishing, Hants, England.

Benn, SH & Onyx, J 2005, 'Negotiating interorganizational domains: The politics of social, natural, and symbolic capital' in Dale, A & Onyx, J (eds), A Dynamic Balance: Social Capital and Sustainable Community Development, UCB Press, Vancouver, Canada, pp. 87-104.

Cashman, R 2005, 'Beyond the Torch: Olympics and Australian Culture' in Adair, D, Coe, B & Guoth, N (eds), Beyond the Torch: Olympics and Australian Culture, ASSH, Melbourne, Australia, pp. 101-114.

Clegg, S 2005, 'Managing Organization Futures in a Changing World of Power/Knowledge' in The Oxford Handbook of Organization Theory, Oxford University Press, pp. 536-567.
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Abstract All forms of organization are forms of organization of social relations. All social relations involve power relations. Power is evident in these relations as relations not only of ownership and control but also of structuration and design. These relations may take many forms. They may be embodied as financial capital, intellectual capital, or social capital, for instance. Such relations are likely to be both differentially distributed and socially constructed as well as existing in differential demand in differentiated markets. Power is also evident in the various forms of knowledge that constitute, structure, and shape these markets and organizations. It is these power/knowledge relations that this article addresses. The aim of this article is to address analytically the methods of managing and organizing, which members of various organizational bodies and communities find conventional to use.

Clegg, SR 2005, 'Globalizing Business' in Calhoun, C, Rojek, C & Turner, B (eds), The SAGE Handbook of Sociology, SAGE Publications Ltd, London, UK, pp. 492-515.
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Cushman, G, Veal, AJ & Zuzanek, J 2005, 'Leisure participation and time-use surveys: An overview' in Free Time and Leisure Participation: International Perspectives, pp. 1-16.

Cushman, G, Veal, AJ & Zuzanek, J 2005, 'National leisure participation and time-use surveys: a future.' in Free time and leisure participation: international perspectives, CABI Publishing, pp. 283-292.
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The contributors to this book were asked to provide information in relation to their respective countries on: (i) national leisure participation and time-use surveys that have been conducted; (ii) overall patterns of leisure participation and leisure time use arising from the surveys, including, where possible, trends over time; (iii) inequalities in patterns of participation in relation to such factors as gender, age, and socioeconomic status; and (iv) the effects of globalization on leisure behaviour, including the use of the internet. In this final chapter, these four areas are reviewed in turn, in relation to cross-national comparison and the prospect of future surveys.

Dwyer, L & Edwards, DC 2005, 'Planning for Sustainable Tourism Development: Guiding Values and Impacts' in Chandra, A & Nigam, D (eds), Tourism, Environment and Ecology, Shree Publications, New Delhi, India, pp. 171-184.

Frawley, SM & Toohey, KM 2005, 'Shaping sport competition: The SOCOG Sports Commission and the planning and delivery of sport at the Sydney 2000 Olympic games' in Adair, D, Coe, B & Guoth, N (eds), Beyond the Torch: Olympics and Australian Culture, ASSH, Melbourne, Australia, pp. 15-27.

Haworth, JT & Veal, AJ 2005, 'Introduction' in Clegg, S, Hardy, C, Lawrence, T & Nord, W (eds), The SAGE Handbook of Organization Studies, Sage Publications, London, UK, pp. 1-11.
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Haworth, JT & Veal, AJ 2005, 'Work and leisure: Themes and issues' in Haworth, JT & Veal, AJ (eds), Work and Leisure, Routlege, London, pp. 213-230.
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Linstead, S, Clegg, S & Sewell, G 2005, 'Organization and Identity' in Linstead, A (ed), Organization and Identity, Routledge, pp. 204-222.
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Linstead, S, Clegg, SR & Sewell, G 2005, 'Casting the other to the ends of the Earth: marginal identity in organisation studies' in Pullen, A & Linstead, S (eds), Organization and Identity, Routledge, Abingdon, UK, pp. 223-243.

Onyx, J & Osburn, LG 2005, 'Social Capital and Sustainable Development: The Case of Broken Hill' in Dale, A & Onyx, J (eds), A Dynamic Balance: Social Capital and Sustainable Community Development, University of British Columbia Press, Canada, pp. 176-192.

Ray, T & Clegg, SR 2005, 'Tacit knowing, communication and power: lessons from Japan' in Little, S & Ray, T (eds), Managing Knowledge: An Essential Reader, Sage Publications, London, UK, pp. 319-347.

Veal, AJ 2005, 'A brief history of work and its relationship to leisure' in Haworth, JT & Veal, AJ (eds), Work and Leisure, Routledge, London, pp. 15-33.
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Veal, AJ 2005, 'Work and Leisure' in Haworth, JT & Veal, AJ (eds), Work and Leisure, Routledge, London, pp. 107-120.
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Carabetta, G 2005, 'Procedural fairness under the Police Act 1990 - Implications of the High Court's decision in Jarratt v Commissioner of Police for New South Wales', Police News, vol. 85, no. 11, pp. 16-19.

Carabetta, G & Coleman, C 2005, ''Employees no longer: On the federal government's proposals for contractors', Australian Review of Public Affairs.

Cashman, R 2005, 'The relationship between elite versus mass sport', Journal of Asiania Sport for All, vol. 6, no. 1, pp. 29-36.

Clegg, S & Feldman, SP 2005, 'Book Review: Questioning Morals and Moral Questions in Organizations: Review and Response', Organization, vol. 12, no. 1, pp. 135-140.
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Clegg, SR 2005, 'A life in part', ORGANIZATION STUDIES, vol. 26, no. 2, pp. 291-309.
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Life, art and science are irremediably intertwined: how, where and with whom one shares the brief moments of existence necessarily affect what one thinks, how one writes, and what one will address. Being a scholar is a vocation, as Weber knew only too we

Clegg, SR, Burdon, S & Nikolova, N 2005, 'The Outsourcing Debate: Theories and Findings', Journal of Management & Organization, vol. 11, no. 2, pp. 37-52.
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ABSTRACTThis paper addresses the issue of services outsourcing by looking at both theoretical and empirical arguments. Previous debates have often concentrated on the motives for adopting the practice rather than the outcomes. These various themes can be discussed under the twin concepts of the cost and efficiency argument and the fashion and isomorphism approach. Our research provides strong evidence to support the cost efficiency argument. On average, significant cost advantages were sought and delivered, as well as improvements in service levels and systems. Many organisations in the current environment in Australia look at outsourcing not only as a method of increasing efficiency but also as gaining competitive advantage through harnessing the superior specialist skills and experience of the outsourcing provider who takes someone's back office function and transforms them into their front office. A 10% net cost saving was considered necessary by an organisation before embarking on an organisational change that was disruptive and in some cases involved downside risks. Even if other efficiency gains such as service levels or systems improvements were required, so were 10%+ cost savings. A number of the organisations thought their skills in managing outsourcing had improved considerably such that they were in a position to move from a client/server relationship to a partnership model (i.e. an alliance).

Clegg, SR, Kornberger, M & Rhodes, C 2005, 'Learning/becoming/organizing', ORGANIZATION, vol. 12, no. 2, pp. 147-167.
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In this paper we rethink and reframe organizational learning in terms of organizational becoming. We see these concepts as two mutually implicating ways of exploring and simultaneously constituting the phenomena of organization. Bearing in mind that the

Clegg, SR, Rhodes, C, Kornberger, M & Stilin, R 2005, 'Business coaching: challenges for an emerging industry', Industrial and Commercial Training, vol. 37, no. 5, pp. 218-223.
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Dalton, BM 2005, 'Corruption in cultural context: Contradictions within the Korean tradition', CRIME LAW AND SOCIAL CHANGE, vol. 43, no. 4-5, pp. 237-262.
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Appreciating the many, varied and sometimes ambiguous elements within what may be called 'Korean culture' is crucial to a balanced assessment of its relationship to corruption. In particular, it is important to recognise its multivocality and thus its pa

Daruwalla, P & Darcy, S 2005, 'Personal and societal attitudes to disability', Annals of Tourism Research, vol. 32, no. 3, pp. 549-570.
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The research addresses theoretical and conceptual frameworks dealing with the formation and change of attitudes, cognitive dissonance, positive and negative prejudice, the concept of 'spread', overt and covert attitudes and their formation, and the nexus between attitudes and behavior toward disability. Two attitude scales - the interaction with disabled persons and the scale of attitudes toward disabled persons - are reviewed and results of two studies are presented. Major findings are that it is easier to change societal attitudes than personal attitudes. Additionally, the use of contact with a person with a disability was more efficacious in changing attitudes than only information provision. Implications for the practice of hospitality and tourism management service provision are discussed. © 2005 Elsevier Ltd. All rights reserved.

EDWARDS, D 2005, 'IT'S MOSTLY ABOUT ME: REASONS WHY VOLUNTEERS CONTRIBUTE THEIR TIME TO MUSEUMS AND ART MUSEUMS', Tourism Review International, vol. 9, no. 1, pp. 21-31.
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Museums and art museums make a significant contribution to the tourism and leisure industries. In Australia they contribute to the economic, social, and environmental sustainability of the communities and regions in which they are located. However, museums are facing challenges that are leading them to rethink their products and services, to improve their economic position, and to remain competitive in the marketplace. In this climate of change, the role of the volunteer is growing increasingly important to the operation of museums and art museums. However, why persons choose to volunteer for these attractions is not well understood. This article reports on initial findings from a wider study of volunteers in museums and art museums that was designed to explore volunteer motivation, expectations, values, and commitment. Factor analysis identified eight underlying dimensions to volunteer motivation for individuals in this field. This article has three objectives: first, to set the sustainable context in which museums and art museums operate; secondly, to present the initial findings of volunteer motivation; and thirdly, to discuss the implications they have for sustainable volunteer management.

Edwards, D & Presbury, R 2005, 'BEST Sustainable Tourism Think Tank III “The Role of Tourism in Community Development, Culture and Environmental Stewardship” Costa Rica, July 8–11, 2003', Journal of Teaching in Travel & Tourism, vol. 4, no. 3, pp. 95-100.
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Fleming, P 2005, '‘Kindergarten Cop’: Paternalism and Resistance in a High‐Commitment Workplace*', Journal of Management Studies, vol. 42, no. 7, pp. 1469-1489.
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abstract  This article investigates how organizational paternalism, often considered a traditional and rather archaic management style, is evoked by a culture management programme in order to increase control. Most research assumes that paternalism does successfully capture the subjective commitments of employees because they appreciate the ‘caring’ and ‘nurturing’ environment it engenders. Lacking in this literature is a consideration of how and why employees might resist organizational paternalism. An empirical study is presented that suggests some workers resist paternalism because it casts them as irrational children and undermines their dignity. The structure of this resistance is explored in detail and the relationships between paternalism, culture management and HRM examined.

Fleming, P 2005, 'Metaphors of Resistance', Management Communication Quarterly, vol. 19, no. 1, pp. 45-66.
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Research exploring corporate culture management has identified cynicism as a significant way some workers resist attempts to control their identities. The metaphors of defense and distancing are popular ways of explaining this cynicism. The article argues that these metaphors posit an already-present self as the object of protection. Drawing on empirical research of a communications firm, it is suggested cynicism might also be understood as the on going production of subjectivity rather than its defense or distancing from cultural controls.

Fleming, P 2005, 'Workers’ Playtime?', The Journal of Applied Behavioral Science, vol. 41, no. 3, pp. 285-303.
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This article examines the popular trend among management academics, consultants, and practitioners of prescribing “cultures of fun” to enhance productivity. This management approach suggests inter alia that organizations should break with the conventional wisdom of delineating work from play and instead craft an environment of fun and humor. Drawing on a field study of a communications firm, the article demonstrates how managed “fun” involves the symbolic blurring of traditional boundaries that usually distinguish work and nonwork. Typically nonwork experiences associated with family, lifestyle, consumption, and school are evoked to create a more pleasurable atmosphere. In the study however, this blurring had an unintended effect of fuelling cynicism among some employees. Although this cynicism probably has a number of sources, it is argued that its relationship to boundary management provides some interesting insights about the limitations of contemporary culture management.

Fleming, P & Spicer, A 2005, 'How Objects Believe for Us: Applications in Organizational Analysis', Culture and Organization, vol. 11, no. 3, pp. 181-193.
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Fleming, P & Spicer, A 2005, 'Stewart Clegg: Towards a Machiavellian Organization Theory?', The Sociological Review, vol. 53, no. 1_suppl, pp. 95-105.
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Foley, CT 2005, 'Subversive possibilities: An exploration of women's leisure resistance using historical case studies', Annals of Leisure Research, vol. 8, no. 4, pp. 220-241.

Foley, CT 2005, 'Women's leisure? What leisure?: Has it always been like this?', Annals of Leisure Research, vol. 8, no. 4, pp. 199-219.

Gustavs, J & Clegg, S 2005, 'Working the Knowledge Game?', Management Learning, vol. 36, no. 1, pp. 9-30.
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As a result of changing conditions of funding, emanating in a sense of crisis about viability and the need to find new sources of revenue, many universities in Australia and elsewhere are moving into new areas of application in novel partnerships with corporate organizations, to deliver ‘work-based learning’. But what may promise to resolve a fiscal crisis sometimes can generate practices which prove deeply unsettling for the context in which they are embedded. In this article we explore the extent to which new modes of work-based learning represent a legitimation crisis for universities as well as exploring their implications for the corporate partners. Data from an ongoing study of such a partnership between the ABC Co, a global financial industry firm, and a large university dedicated to forging practice-based relationships with industry, are drawn on. The conclusions that we reach suggest that the reality of the new knowledge age of workbased learning is, perhaps, rather more a question of impression management, jointly negotiated on both sides, than a brave new world.

Hergesell, A 2005, 'Conference Report', Journal of Teaching in Travel & Tourism, vol. 5, no. 4, pp. 61-65.
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Leonard, R, Onyx, J & Hayward‐Brown, H 2005, 'Issues in understanding quality volunteering in human services', Australian Journal of Social Issues, vol. 40, no. 3, pp. 411-425.
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Organisations providing human services are under increasing pressure to demonstrate quality from a range of sources such as new legislation and new requirements for government funding. Four dimensions for examining quality, derived from program evaluation theory, illustrated some of the contradictions surrounding these expectations. The research used a qualitative and grounded approach to exploring clients', volunteers' and coordinators' notions of quality service. The clients' and volunteers' perceptions of quality were highly experiential, related to the specific context and focussed on strong trusting personal relationships. Clients were also very conscious of their lack of power. Coordinators used a combination of approaches to try to satisfy the demands of clients, volunteers and bureaucracy.

Leung, LT 2005, 'Postcard from the Edge: Autobiographical Musings on the Dis/organisations of the Multimedia Industry', Fibreculture Journal, vol. 0, no. 5, pp. 1-5.

Little, S & Clegg, S 2005, 'Recovering experience, confirming identity, voicing resistance: The Braceros, the internet and counter‐coordination', Critical perspectives on international business, vol. 1, no. 2/3, pp. 123-136.
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PurposeThis paper investigates how the learning trajectory of corporations utilising information and communication technologies has been matched by the labour movement and social movements associated with it.Design/methodology/approachThe paper investigates new communication dynamics of labour in the international setting. It then focuses on a broader and richer set of online practices by labour by drawing on material placed on the world wide web by members of and advocates for the Braceros (the strong arms) – migrant Mexican workers. These practices follow on a history of effective use of the new information communication technologies by the Zapatista movement in Mexico.FindingsThe paper places these activities in the context of globalisation and the global movement of capital and labour. It argues that the practices of online communication associated with the Braceros can be harnessed to move beyond the reactive shadowing of capital by labour. Instead innovative and proactive forms of monitoring policies and critiquing outcomes become possible.Practical implicationsInternet‐based counter‐coordination allows the construction and diffusion of a different understanding of the nature and consequences of the current mode of globalisation.Originality/valueThe paper demonstrates the ways in which information and communication technologies can be used to engage in thematic mapping and construction of memory by labour and provides an example of the electronic s...

Onyx, J & Leonard, R 2005, 'Australian grey nomads and American snowbirds: similarities and differences', The Journal of Tourism Studies, vol. 16, no. 1, pp. 61-68.

Onyx, J, Woods, C, Bullen, P & Osburn, LG 2005, 'Social capital: A rural youth perspective', Youth Studies Australia, vol. 24, no. 4, pp. 21-27.

Orsato, RJ & Clegg, SR 2005, 'Radical reformism: Towards critical ecological modernization', SUSTAINABLE DEVELOPMENT, vol. 13, no. 4, pp. 253-267.
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According to a specialized research area within environmental sociology - ecological modernization theory - the shift towards seeking to protect the environment constitutes a broadly emergent sociological phenomenon: the radicalization of modernity. The

Perrott, B 2005, 'Towards a manager's model for e-business strategy decisions', Journal of General Management, vol. 30, no. 4, pp. 73-89.

Pitsis, TS, Josserand, E, Clegg, S & Kornberger, M 2005, 'Making Interorganizational Relationships Work: An Introduction', M@n@gement, vol. 8, no. 4, pp. 69-69.
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This article introduces the special issue on interorganizational relationships. It presents the articles composing this special issue

Ponting, J, McDonald, M & Wearing, S 2005, 'De-Constructing Wonderland: Surfing Tourism in the Mentawai Islands, Indonesia', Loisir et Société / Society and Leisure, vol. 28, no. 1, pp. 141-162.
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Schlenker, K, Edwards, DC & Sheridan, L 2005, 'A flexible framework for evaluating the socio-cultural impacts of a small festival', International Journal of Event Management Research, vol. 1, no. 1, pp. 66-77.
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The increasing popularity of festivals and events, coupled with their positive and negative impacts on host communities, has led to a growing body of research on the impacts of festivals and events. As a substantial amount of this research has focused on assessing the economic impacts of festivals, there is growing demand for the measurement of the socio-cultural impacts of these festivals and events. To address this issue a study was conducted that developed a framework for the social impact evaluation of festivals and piloted a tool that measured the community perceptions of socio-cultural impacts.

Schweinsberg, SC 2005, 'Net resources: the on-line interplay between bushfire and outdoor recreation', Australasian Parks and Leisure, vol. 8, no. 2, pp. 21-23.

Schweinsberg, SC, Wearing, SL & Archer, DJ 2005, 'Exploring the Social Impacts of Bushfires on Visitor's Experiences in Australian National Parks', Australasian Parks and Leisure, vol. 8, no. 2, pp. 17-21.

van der Duim, R, Peters, K & Wearing, S 2005, 'Planning Host and Guest Interactions: Moving Beyond the Empty Meeting Ground in African Encounters', Current Issues in Tourism, vol. 8, no. 4, pp. 286-305.
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In many senses viewing the 'other' has always been a part of the tourist activity of dominant cultures. The 'other' has been seen as a source of difference and excitement with possibilities for exotic pleasure while at the same time dominant cultures have reinforced their own sense of superiority through viewing the 'other'. The view from the 'other' is now becoming a part of tourism research and enabling mechanisms for this view are being developed in tourism planning. This paper seeks to examine how we can move beyond MacCannell's view of the contact between tourists and hosts as an 'empty meeting ground'. Just as postcolonial theorists have been critical of the exclusion of the 'other' in tourism theory, we argue for the voice of the 'other' to be heard in tourism planning practices. In this paper we examine the extent this is able to bring benefits to the process of community-based tourist development in developing countries such as Tanzania and Kenya. The paper theoretically scrutinises the relation between and the fluidity of the concepts of tourism, communities and power and the actuality of approaches to tourism planning that do not involve a submissive, subservient, exoticised and inferiorised view of the 'other'. The particulars of inclusion of the voice of the 'other' bring some fresh insights to Western notions of community-based tourism planning. © 2005 R. van der Duim et al.

Wearing, S, McDonald, M & Ponting, J 2005, 'Building a Decommodified Research Paradigm in Tourism: The Contribution of NGOs', Journal of Sustainable Tourism, vol. 13, no. 5, pp. 424-439.
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This paper argues for a shift in tourism research that challenges models which prioritise commodified tourism experiences over alternative decommodified products. We feel the distinction between commodified and decommodified tourism can be demonstrated using Non-Government Organisations (NGOs) as a case study. Commodifying processes occur when the final outcome is defined as the economic use-value of a product or service. Current directions in tourism research often favour the pursuit of a commodified tourism product in the search for increased efficiency and global profits using research paradigms that narrowly pursue this direction. We argue that the negative impacts of such a trajectory restrict our ability to understand and analyse the tourism experience requiring decommodifying actions in tourism research to move forward; these we feel are best informed by alternative theoretical and philosophical perspectives that include feminism, ecocentrism, community development and poststructuralism. NGOs are used in this paper to provide an example of how the broadening of research philosophies allows access to approaches that pursue decommodification in tourism as they move beyond the almost exclusive pursuit of industry profits and place social, cultural and ecological value on local environments and economics. © 2005, Taylor & Francis Group, LLC. All rights reserved.

Adriaanse, JA 1970, 'Women on boards: an Australian initiative to assist women to attain leadership positions in sport', International Association of Physical Education and Sport for Girls and Women Congress Program 2005, International Association of Physical Education and Sport for Girls and Women Congress 2005, University of Alberta, Canada, Edmonton, Canada, pp. 76-76.

Adriaanse, JA & Scott, G 1970, 'Emotional intelligence: a key factor for leadership in sport', International Association of Physical Education and Sport for Girls and Women Congress Program 2005, International Association of Physical Education and Sport for Girls and Women Congress 2005, University of Alberta, Canada, Edmonton, Canada, pp. 54-54.

Adriaanse, JA & Wilson, DN 1970, 'Tracking and profiling successful IT graduates', Proceedings of the 16th Australiasian Conference on Information Systems (ACIS 2005), Australasian Conference on Information Systems, Australasian Chapter of the Association for Information Systems, Sydney, Australia, pp. 1-16.

Agarwal, R & Selen, W 1970, 'Services Value Network Consortia: Recent Literature and Operational Definition', Proceedings of the 3rd Annual ANZAM Operations Management Symposium: Managing, Value Edding and the Supply Chain Challenges and Opportunities, Australian and New Zealand Academy of Management Conference, Central Queensland University Publishing Unit, Rockhampton, Australia, pp. 5-14.

Agarwal, R & Selen, W 1970, 'The Services Cubicle: A New Services Taxonomy', EUROMA International Conference - Operations and Global Competitiveness, European Operations Management Society Annual Conference, EIASM, Budapest, Hungary, pp. 1-10.
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Several service classifications based on servicespecific attributes, service delivery, channel strategies, marketing and management have evolved in response to the dynamics of the service industry. Service-specific attributes necessitate the need for strategic and operational focus, whereas technological advancements have significantly contributed towards providing different channels for delivery, increasing flexibility, improving quality and reducing time and distance. These advancements drive organizations to organize themselves and operate on a value chain level, in response to new ways in which services can be marketed, branded, operated and delivered. This creates important challenges and opportunities, which call for a realignment of strategic focuses, in particular with respect to the impact of technovation (technology, channels, and organizational structures) on services modus operandi and their resulting service classificatio

Agarwal, R & Selen, W 1970, 'Using Technovation For Service Classification: Some Industry Examples', 10th Annual Conference of APDSI (Asia-Pacific Decision Sciences Institute), Asia-Pacific Decision Sciences Institute Annual Conference, Asia-Pacific Decision Sciences Institute, Taipei, Taiwan, pp. 1-10.
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Several service classifications based necessitate the need for on service- specific attributes, service delivery, channel strategies, marketing and management have evolved in response to the dynamics of the service industry. Service-specific attributes strategic and operational focus, whereas technological advancements have significantly contributed towards providing different channels for delivery, increasing flexibility, improving quality and reducing time and distance. These advancements drive organizations to organize themselves and operate on a value chain level, in response to new ways in which services can be marketed, branded, operated and delivered. This creates important challenges and opportunities, which call for a realignment of strategic focuses, in particular with respect to the impact of technovation (technology, channels, and organizational structures) on services modus operandi and their resulting service classification. developed This paper builds on, and illustrates a recently classification Services Cubicle, that transcends boundaries and includes trends scheme, referred to as current in technovation. A cross-section of service industry examples is used to clarify the resulting service classifications, taking into account deployment of varying degrees of technovation in that industry. These examples provide additional insights for service organizations, as well as a tool set to position, align, assess and validate the impact of their changing service offerings, whilst addressing the complexities of strategic alignment, value positioning, asset definition; as well as process, knowledge and relationship management.

Byrne, DR, Goodall, H, Wearing, SL & Cadzow, AJ 1970, 'Enchanted places in the suburbs: seeing the Georges River', State of Australian Cities (SOAC) Conference, State of Australian Cities (SOAC) Conference, -, Wollongong, NSW Australia.

Cadman, K, Friend, L, Gannon, SM, Ingleton, C, Koutroulis, G, McCormack, C, Mitchell, P, Onyx, J, O'Regan, K, Rocco, S & Small, J 1970, 'Unresolved power for feminist researchers employing memory work', Embodying Tourism Research: Advancing Critical Approaches - International Conference on Critical Tourism Studies, International Conference on Critical Tourism Studies, University of Wales Institute, Dubrovnik, Croatia, pp. 180-186.

Casey, JP & Dalton, BM 1970, 'The best of times, the worst of times: Community sector advocacy in the age of compacts', Beyond Fragmented Government: Governance in the Public Sector - Refereed Conference Papers and Proceedings, Beyond Fragmented Government: Governance in the Public Sector, Victoria University, Melbourne, Australia, pp. 1-21.

Clegg, SR 1970, 'We see dead people? Reflective debate on John Miner's vision for organization science', American Academy of Management, American Academy of Management, Hawaii.

Clegg, SR, Gordon, RD, Hermens, A, Kornberger, MM, Rhodes, CH & Ross-Smith, AE 1970, 'Strange brew: the MBA and institutionalised hypocritical isomorphism in management education', 4th International Critical Management Studies Conference, 4th International Critical Management Studies Conference, -, Cambridge, UK.

Darcy, SA & Veal, AJ 1970, 'Leisure constraints: the case of disability and tourism', Kangaroo and Kiwi Kulture: Impacts on the Leisure Experience - 7th ANZALS Biennial Conference, 7th ANZALS Biennial Conference, ANZALS, Tauranga, New Zealand, pp. 19-19.

Darcy, SA & Wearing, SL 1970, 'Contested cultural heritage: an analysis of media representation of stakeholder views in local and regional newspapers on the NSW quarantine station', Kangaroo and Kiwi Kulture: Impacts on the Leisure Experience - 7th ANZALS Biennial Conference, 7th ANZALS Biennial Conference, ANZALS, Tauranga, New Zealand, pp. 20-20.

Darcy, SA, Bolton, C & Veal, AJ 1970, 'Evaluation of NSW maritime major special aquatic events: 2003 boat owner/ skipper survey', The Impacts of Events - Event Management Research Conference, Event Management Research Conference, ACEM, Sydney, Australia, pp. 203-215.
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Working paper

Edwards, DC 1970, 'Understanding the Organisation of Volunteers.', Conference Proceedings UNCOVER 2003 - Research in the Museum Sector, University of Sydney, Sydney, Australia.

Edwards, DC, Reid, S & Schlenker, K 1970, 'Methodological considerations in pretesting social impact questionnaires: Reporting on the use of focus groups', The Impact of Events: Triple Bottom Line Evaluation and Event Legacies - Proceedings of International Event Management Research Conference, International Event Management Research Conference, ACEM, Sydney, Australia, pp. 144-157.

Frawley, SM 1970, 'The impact of the SOCOG sports commission on the delivery of sport at the Sydney 2000 Olympic games', Sport Management Association of Australia and New Zealand, Sport Management Association of Australia and New Zealand, SMAANZ, Canberra, Australia, pp. 10-10.

Frawley, SM 1970, 'The power of the host national olympic committee and the Sydney olympic games: delivering sport', Sporting Traditions XV, Sporting Traditions, ASSH, Melbourne, Australia, pp. 11-11.

Goodall, H, Wearing, SL, Byrne, DR & Cadzow, AJ 1970, 'Bushland in the city: natural or unnatural?', National Conference - State of Australia Cities, State of Australia Cities, -, Sydney, Australia.

Goodall, H, Wearing, SL, Byrne, DR & Cadzow, AJ 1970, 'Making greenspace: rethinking suburban conservation campaigning in Sydney 1940 to 1990', State of Australian Cities (SOAC) Conference, State of Australian Cities (SOAC) Conference, -, Griffin University, Australia.

Gordon, RD, Clegg, SR & Rhodes, CH 1970, 'The MBA and institutionalised hypocritical isomorphism in management education', 2005 APROS Colloquium, Asia Pacific Researchers in Organisation Studies, Victoria University, Melbourne, Australia.

Hughes, RN & Perrott, B 1970, 'The relationship of the diffusion model to the adoption of online banking: An Australian banking study', Advances in Marketing: Managerial, Pedagogical, Theoretical - Proceedings of the Annual Meeting of the Society for Marketing Advances, Annual Meeting of the Society for Marketing Advances, Society for Marketing Advances, San Antonio, USA, pp. 356-359.

Leung, LT 1970, 'Designing Online Experiences: Beyond the Tyranny of Usability', Design Research Society (UK) International Conference - Futureground, Design Research Society (UK) International Conference, Monash University, Melbourne, Australia, pp. 1-7.

Leung, LT & Matthews, G 1970, 'Reflecting On and Through Technology: Using Weblogs to Develop Hard and Soft Skills', m-ICTE2005: Third International Conference on Multimedia and Information & Communication Technologies in Education, m-ICTE2005: Third International Conference on Multimedia and Information & Communication Technologies in Education, Organising Committee, Caceres, Spain.

Perrott, B & Hughes, RN 1970, 'A porters five forces approach to the Australian private hospital industry', Engaging the Multiple Contexts of Management: Convergence and Divergence of Management Theory and Practice - Proceedings of the 19th ANZAM Conference, Australian and New Zealand Academy of Management Conference, ANZAM, Canberra, Australia, pp. 1-12.

Perrott, B & Hughes, RN 1970, 'Marketing dynamics in the Australian private hospital industry', Broadening the Boundaries - ANZMAC 2005 Conference Proceedings, Australian and New Zealand Marketing Academy Conference, University of Western Australia, Fremantle, Australia, pp. 94-99.

Schulenkorf, N 1970, 'Peace making through events: The impact of international sport events in multicultural Sri Lanka', 3rd International Event Management Research Conference: The Impacts of Events, International Event Management Research Conference, Australian Centre for Event Management, Sydney, Australia, pp. 231-247.
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Sri Lanka is a beautiful but divided country with different types of people having individual values and motivations. Since 1983, the island has been confronted with permanent political, cultural and economic crises, rooted in the Tamil Tigers ongoing struggle for an independent state in the Northern parts of Sri Lanka. Although the Liberation Tigers of Tamil Eelam (LTTE) the most violent terrorist organisation in the world and the Sri Lankan Government have come to a first rapprochement, the peace talks are currently stalled.

Schweinsberg, SC 1970, 'TBL and I governance applying commonwealth government focussed land use objectives to local sustainability realities: the case of regional forest agreements', 7th Annual Crossdisciplinary Postgraduate Student Conference, 7th Annual Crossdisciplinary Postgraduate Student Conference, UTS, Sydney, Australia, pp. 13-14.

Carabetta, G, Callus, R & Coleman, C 2005, ''Redefining work relationships through contractors - Legal and policy developments', Conference Paper, Reworking Work - The Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Conference, 8 February 2005.'.
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Conference Paper, Reworking Work - The Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Conference

Clegg, SR & Feldman, S 2005, 'Questioning Morals and Moral Questions in Organizations: Review and Response', Sage Publications, pp. 135-144.
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Steven Feldmans introduction is prefaced by a short remark from William James extolling the importance of prayer to the establishing of a self that is responsible to the `higher tribunals. From there on it becomes increasingly clear that Feldmans task is to direct us toward such higher tribunals. In the preface Feldman advises us that he establishes a theory of moral tradition, designed to investigate the historical and cultural context of moral commitment. It should be clear that this is theorizing with definite auspices: the religious beliefs that Feldman `professes (and Webers caustic remarks on the professing of religion in his essay `Science as a Vocation are, I think, worth recalling here) are as central to the enterprise as they are absent. They are central in the grounding of the book as a moral project while they are absent because they are never spelled out clearly as a set of specific commitments.