Carter, C, Clegg, SR & Kornberger, MM 2008, A Very Short, Fairly Interesting and Reasonably Cheap Book about Studying Strategy, Sage Publications, London.
Cashman, R & Darcy, S 2008, Benchmark Games, 1, Benchmark Games, Sydney.
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This book gives a wonderful insight into the background and running of the Sydney Paralympic Games and the legacy it has left (Karen Tighe, Foreword).
Hayllar, B, Griffin, T & Edwards, D 2008, City Spaces - Tourist Places Urban Tourism Precincts, Routledge.
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The book revisits & examines the foundational literature but, more importantly, engages with aspects of precinct development that have previously been underdeveloped.
Leung, L 2008, Digital experience design: Ideas, industries, interaction.
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Digital Experience Design chronicles the diverse histories and perspectives of people working in the dot.com world alongside an account of the current issues facing the industry. From the perspective of older disciplines such as education, fine art, and cinema, this volume investigates how dot.com practitioners balance the science of usability with abstract factors such as the emotional response design can provoke. Contributors from a wide-range of different backgrounds offer autobiographical accounts of their careers in the digital experience design and interactive media industry. Digital Experience Design seeks to borrow from alternative fields that have richer traditions and longer histories in experience design to assist current online designers and practitioners. With in-depth discussion of a variety of disciplines and topics including screen-based design and e-learning, this edited volume is a valuable resource for industry practitioners and students and teachers of interactive media.
Cashman, R 2008, 'The delivery of sport' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 141-160.
Cashman, R & Darcy, SA 2008, 'Paralympic benchmarks before 2000' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 35-53.
Cashman, R & Thomson, AK 2008, 'The community' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 123-140.
Cashman, R & Tremblay, D 2008, 'Media' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 99-122.
Clarke, T & Pitelis, C 2008, 'Political Economy of Organizations' in Clarke, T & Pitelis, C (eds), The Political Economy of Privatisation, SAGE Publications, Inc., London, pp. 1-30.
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An economic analysis of the performance of privatisation internationally, with a critique of the dominant approach to transferring public sector monopolies into private sector monopolies without adequate regulation to ensure competition and responsiveness to customers.
Clegg, S 2008, 'If People are Strange, Does Organization Make Us Normal?' in Barry, D & Hansen, H (eds), The SAGE Handbook of New Approaches in Management and Organization, SAGE Publications Ltd, London, UK, pp. 436-446.
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Clegg, SR 2008, 'Action' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 11-13.
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Clegg, SR 2008, 'Bounded Rationality' in Schram, S & Caterino, B (eds), Making Political Science Matter: debating knowledge, research and method, SAGE Publications, Inc., New York, USA, pp. 171-187.
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Clegg, SR 2008, 'Bureaucracy' in Beilharz, P & Hogan, T (eds), Sociology: place, time & division, SAGE Publications, Inc., Melbourne, Australia, pp. 429-432.
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Clegg, SR 2008, 'Dehumanization' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 370-374.
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Clegg, SR 2008, 'Historical Analysis of Organization Theory' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 598-600.
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Clegg, SR 2008, 'Managerial Revolution' in Turner, B (ed), The Cambridge dictionary of sociology, SAGE Publications, Inc., Cambridge, UK, pp. 349-350.
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Clegg, SR 2008, 'Organizational Culture' in Turner, B (ed), The Cambridge dictionary of sociology, SAGE Publications, Inc., Cambridge, UK, pp. 425-426.
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Clegg, SR 2008, 'Organizational Theory' in Turner, B (ed), The Cambridge dictionary of sociology, SAGE Publications, Inc., Cambridge, UK, pp. 425-425.
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Clegg, SR 2008, 'Power' in Sorge, A (ed), Organization, SAGE Publications, Inc., London, UK, pp. 299-313.
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Clegg, SR 2008, 'Sociological Approach' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 1441-1445.
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Clegg, SR & Carter, C 2008, 'Management Consultants' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 847-849.
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Clegg, SR & Carter, C 2008, 'Managerial Cultural Capital' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 864-867.
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Clegg, SR & Carter, C 2008, 'Time-Space Relations' in Clegg, S & Bailey, J (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 1551-1555.
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Clegg, SR, Kornberger, MM & Pitsis, TS 2008, 'McDonaldization' in Ybema, S & Bijlsma-Frankema, K (eds), Organizational Science, SAGE Publications, Inc., London, pp. 48-50.
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Clegg, WE & Clegg, SR 2008, 'Corporate Social Responsibility' in Clegg, SR & Bailey, JR (eds), The International Encyclopedia of Organization Studies, SAGE Publications, Inc., Portland, OR, pp. 302-305.
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Dalton, BM & Casey, JP 2008, 'Money for mission or moral minefield? The opportunities and risks of not-for-profit business venturing' in Barraket, J (ed), Strategic Issues for the Not-for-profit Sector, UNSW Press, Sydney, Australia, pp. 163-186.
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Exploration of issues relating to commercialisation within the nonprofit sector.
DARCY, S 2008, 'Professional rugby, community rugby clubs and volunteers: creating advantage through better volunteer management' in Chadwick, S & Arthur, D (eds), International Cases in the Business of Sport, Elsevier, London, pp. 404-422.
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The case examines the volunteer management practices within the Australian Rugby Union and its community clubs based based on the authors' ARC Linkage grant research.
Darcy, S & Small, J 2008, 'Theorizing Precincts: Disciplinary Perspectives' in City Spaces - Tourist Places, Elsevier, pp. 63-91.
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Darcy, SA 2008, 'Disability access' in Michael Luck (ed), Encyclopedia of Tourism and Recreation in Marine Environments, Elsevier, London, pp. 134-134.
Darcy, SA 2008, 'Infrastructure' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 161-182.
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This chapter presents the research evidence about the infrastructure requirements for holding the Sydney Paralympic Games.
Darcy, SA & Cashman, R 2008, 'Legacy' in Cashman, R (ed), Benchmark Games, Walla Walla Press, Sydney, pp. 218-231.
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The chapter draws together the research in the book, presents new evidence for legacy in the Sydney Paralympic Games and provides a lead in for future research agendas.
Darcy, SA & Cashman, R 2008, 'Paralympic research agendas' in Cashman, R & Darcy, S (eds), Benchmark Games, Walla Walla Press, Sydney, pp. 232-243.
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The chapter the draws together the research presented in the book, other contributing research and presents a Paralympic research agenda for the future.
Dickson-Deane, C & Moore, JL 2008, 'Human-Computer Interaction' in Spector, JM (ed), The SAGE Encyclopedia of Educational Technology, SAGE Publications, Inc..
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This two-volume encyclopedia explores such issues, focusing on core topics and issues that will retain relevance in the face of perpetually evolving devices, services, and specific techniques.
Drago, C, Leung, L & Ward, M 2008, 'What’s the story? Harnessing the power of storytelling in film for experience design' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 35-48.
Dwyer, L, Edwards, DC, Mistilis, N & Roman, C 2008, 'Tourism' in Newton, PW (ed), Transitions: pathways towards sustainable urban development in Australia, Springer, The Netherlands, pp. 103-111.
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Cities are always shaped by mobility - or, by flows - of people, money and goods. Changes are taking place globally that will influence the shape of urban destinations in the future. The coming decade and a half should see major shifts in the leisure and tourism environment reflecting changing consumer values, political forces, environmental changes and the explosive growth of information and communication technology. How urban destination managers and tourism operators respond to these changes will influence the way in which these destinations are developed. Since the future cannot be known with certainty, public and private sector tourism organisations must use the information they have today to allocate resources, maintain/achieve competitive advantage and to inform strategic planning for their destinations. A key element of a sustainable urban tourism industry is the ability to recognise and deal with change across a wide range of key factors. The challenge for urban tourism destination managers is to account for these changes pro-actively to achieve and maintain competitive advantage for their destinations. To realise these goals it is important to know how world events influence consumers and suppliers of goods and services and consequently how this shapes urban tourism environments. There is increasing competition in the tourism and hospitality industries - between urban destinations worldwide (between established markets and from new markets), between urban destinations domestically, and between firms within an urban destination. Achieving competitive advantage in times of rapid change requires tourism stakeholders to have a clear understanding of the direction of change and its implications for destination management.
Edwards, D, Griffin, T & Hayllar, B 2008, 'Darling Harbour: Looking Back and Moving Forward' in City Spaces - Tourist Places, Elsevier, pp. 275-294.
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Edwards, D, Griffin, T & Hayllar, B 2008, 'Urban Tourism Precincts: An Overview of Key Themes and Issues' in City Spaces - Tourist Places, Elsevier, pp. 93-105.
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Griffin, T, Hayllar, B & Edwards, D 2008, 'Places and People: A Precinct Typology' in City Spaces - Tourist Places, Elsevier, pp. 39-61.
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Griffin, T, Hayllar, B & Edwards, D 2008, 'Precinct Planning and Design, Management and Marketing: An Overview' in City Spaces - Tourist Places, Elsevier, pp. 243-259.
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Hayllar, B, Griffin, T & Edwards, D 2008, 'City Spaces – Tourist Places: A Reprise' in City Spaces - Tourist Places, Elsevier, pp. 357-374.
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Hayllar, B, Griffin, T & Edwards, D 2008, 'Urban Tourism Precincts: Engaging with the Field' in City Spaces - Tourist Places, Elsevier, pp. 1-18.
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Holmes, K & Edwards, D 2008, 'Volunteers as hosts and guests in museums' in Lyons, KD & Wearing, S (eds), Journeys of Discovery in Volunteer Tourism : International Case Study Perspectives, CABI, Oxfordshire, UK, pp. 155-165.
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This chapter uses the extant research on museum audiences to conceptualize the relationship between museum visiting and volunteering. First, the chapter examines the literature relating to museum visitors; second, it considers research on museum volunteers; and finally these two literatures are compared and a conceptual model of museum visiting and volunteering is presented.
Kennedy, H & Leung, L 2008, 'Lessons from web accessibility and intellectual disability' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 69-79.
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Leung, L 2008, 'Digital Divide' in Smets, K, Leurs, K, Georgiou, M, Witteborn, S & Gajjala, R (eds), The SAGE Handbook of Media and Migration, SAGE Publications, Inc., London, pp. 79-84.
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The SAGE Handbook of Media and Migration offers a comprehensive overview of media and migration through new research, as well as a review of present scholarship in this expanding and promising field.
Leung, L 2008, 'Introduction' in Morris, A & Bouillon, A (eds), Digital Experience Design: Ideas, Industries, Interaction, Protea Publishers, Pretoria, pp. 9-14.
Leung, L 2008, 'Users as learners: Rethinking digital experiences as inherently educa tional' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 15-24.
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Leung, L & Bryant, S 2008, 'Art and artic ulation: The finer points of engaging the user in abstract concepts and lateral thinking' in Digital Experience Design: Ideas, Industries, Interaction, pp. 101-112.
Leung, L & Goldstein, S 2008, 'You are what you wear: The ideal and real consumer/user' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, intellect books, UK, USA, pp. 25-34.
Leung, L & Tam, D 2008, 'The art of ‘slow’: Taking time in the digital age' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, intellect books, UK, USA, pp. 49-56.
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Leung, L & Tan, A 2008, 'The personal is the political: Why feminism is important to experience design' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 57-68.
Leung, L & Waters, M 2008, 'Architectures of the physical and virtual: Parallel design princi ples in built and digital envi ronments' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 93-100.
Leung, LT 2008, 'From 'Victims of the Digital Divide' to 'Techno-Elites': Gender, Class, and Contested 'Asianness' in Online and Offline Geographies' in Gajjala, R & Gajjala, V (eds), South Asian Technospaces, Peter Lang, New York, USA, pp. 7-23.
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Leung, LT & Bryant, S 2008, 'Art and Articulation:The Finer Points of Engaging the User in Abstract' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 101-112.
Lyons, K & Wearing, S 2008, 'All for a good cause? The blurred boundaries of volunteering and tourism' in Lyons, KD & Wearing, SL (eds), Journeys of Discovery in Volunteer Tourism : International Case Study Perspectives, CABI, Oxfordshire, UK, pp. 147-154.
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Research has provided a wealth of typological models that help classify tourist behaviours. These taxonomies have been developed based on a broad range of increasingly sophisticated criteria associated with social roles, motivations, activity types, socio-demographics, travel experiences, lifestyles, values and personality (Lyons, 2003). Indeed some of the case studies in this book classify particular forms of volunteer tourism. Proponents of typological research argue that it provides a valuable foundation upon which action can be taken. For example, the principles of market segmentation in tourism are based on the premise that particular types of travellers can be categorized and their needs identified and met through the development of niche products.
Lyons, KD & Wearing, S 2008, 'Volunteer tourism as alternative tourism: Journeys beyond otherness' in Lyons, KD & Wearing, SL (eds), Journeys of Discovery in Volunteer Tourism : International Case Study Perspectives, CABI, Oxfordshire, UK, pp. 3-11.
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Seismic changes in leisure time, disposable income, mobility and communication technologies have created a context in which tourism has thrived. Grown and diversified to encompass a wide array of leisure travel behaviours that were not imagined even as recently as a couple of decades ago. Leading the way in this process of diversification is alternative tourism, which describes a form of tourism that rebukes mass tourism and the consumptive mindset it engenders and instead offers alternative, more discriminating, socially and environmentally sustaining tourist experiences (Wearing, 2001). The demand for alternative tourism has led to a diverse array of niche products and services, each the subject of critical scholarly analysis including educational tourism, farm tourism, cultural exchange tourism, scientific tourism and volunteer tourism, which is the subject and focus of this book.
Mak, JYC 2008, 'Human Resource Management' in Professional Housing Management Practices in Hong Kong, SAGE Publications, Inc., pp. 143-154.
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As a result of the changes in the business landscape and technology, competitive advantages always shift over time, rendering some important sources of past competitive success less so. However, the workforce, and how it is organized and managed, is an increasingly important source of competitive advantage (Pfeffer, 1994). Even Jack Welch (2005), the most admirable chief executive officer (CEO) in the last century, believed that the people part was how he could most help General Electric, a highly successful conglomerate based in the US. Like other trades in the service industry, property management relies very much on human resources to deliver the service to the customers. Property management firms offer no products, equipment or even space to the customers. The only resource required from the property management firms to provide services for their customers is people. As a consequence of the rapid growth in the property management industry brought about by the booming property market in the 1990s, the demand for personnel of high calibre was so great that it resulted in a scramble for talent by the industry players. The common problem of most property management firms is how to attract, retain and provide development opportunities for capable staff. The answer to this is human resources management (HRM). According to Pettigrew and Whipp (1991), 'Human resources management relates to the total set of knowledge skills and attitudes that firms need to compete. It involves concern for and action in the management of people, including selection, training and development, employee relations and compensation.' In this chapter, HRM refers to the management of various processes to leverage human resources with a view to helping the organization to achieve its objectives in sustaining its competitive advantage. The common processes involved in HRM are human resources planning, recruitment and selection, training and development, performance management and employee relat...
McCarthy, M, Matthiessen, CM & Slade, DM 2008, 'Discourse Analysis' in Norbert Schmitt (ed), An Introduction to Applied Linguistics, SAGE Publications, Inc., United Kingdom, pp. 146-160.
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Nicholson, M 2008, 'Sport and Social Capital' in Nicholson, M & Hoye, R (eds), Sport and Social Capital, Routledge, Oxford, UK, pp. 317-338.
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This chapter starts with the general premise that sport clubs have the potential to build social capital. Following on from this assumption, we specifically examine the role that soccer played in Australian society in relation to social capital development in the last century. Prior to 2003 the term soccer was officially used to describe football in Australia. We then discuss the present situation, recent governance and strategic positioning challenges implemented in the sport of soccer, and the impact these initiatives have had on the sport's social capital and its constituent communities.
Onyx, J 2008, 'Third Sector Organisations and Governance Process' in Hasan, S & Onyx, J (eds), Nonprofit and Civil Society Studies, Springer New York, New York, USA, pp. 105-118.
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Roe, RA, Waller, MJ & Clegg, SR 2008, 'Time in Organizational Research' in Roe, RA, Waller, MJ & Clegg, SR (eds), Time in Organizational Research, Routledge, pp. xix-xx.
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Schulenkorf, N 2008, 'A.G.S.E.P., Sri Lanka' in Carlsen, J, Liburd, J, Edwards, D & Forde, P (eds), Innovations for Sustainable Tourism: International Case Studies, BEST Education Network, Esberj, Denmark, pp. 85-94.
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The Asian German Sports Exchange Programme (A.G.S.E.P.) is an NGO, which has been conducting sport events and international exchanges between Sri Lankan and European sport teams since 1989. The organisation is based in Marawila, in rural western Sri Lanka, and was founded by the current CEO of the programme, Dr. Dietmar Döring, who at that time was the national coach of the table tennis team. Dr. Döring saw an opportunity to use sport events as an avenue to enhance tourism and the relationships between estranged ethnic communities in Sri Lanka. The philosophy of A.G.S.E.P. is that sport is an ideal way of connecting people and transcending social, cultural, ethnic and religious cleavages. Sport provides a neutral platform for all participants, who are able to experience and learn from each other in a playful and open atmosphere
Schulenkorf, N & Commeh, MK 2008, 'Brenu Beach Resort, Ghana' in Carlsen, J, Liburd, J, Edwards, D & Forde, P (eds), Innovations for Sustainable Tourism: International Case Studies, BEST Education Network, Esbjerg, Denmark, pp. 76-84.
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At the time of this case study project in August 2001, the National People Party (NPP) had just come to power in Ghana. One of the reasons for the NPPs success was the promise to invest in and develop the local economy under the slogan `Golden Age of Business. The change towards a new democratic government resulted in wide-ranging goodwill from the local people, who were expecting a new level of personal and professional freedom in Ghana. The business sector was longing for positive change, as for almost 30 years private businesses had not received significant support from the preceding governments. People in the tourism industry were finally encouraged to invest into their innovative business ideas, and motivated to start up small enterprises to increase their quality of life
Selim, Y & Carlton, S 2008, 'Human Rights' in The SAGE Encyclopedia of War: Social Science Perspectives, SAGE Publications, Inc..
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Veal, AJ 2008, 'Participation' in Bartlett, R, Gratton, C & Rolf, C (eds), Encyclopedia of International Sports Studies., SAGE Publications, Inc., London, UK, pp. 987-989.
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Veal, AJ 2008, 'Unemployment' in Bartlett, R, Gratton, C & Rolf, C (eds), Encyclopedia of International Sports Studies., SAGE Publications, Inc., London, UK, pp. 1397-1398.
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Ward, M & Leung, L 2008, 'Beyond the visual: Applying cinematic sound design to the online environment' in Linda Leung (ed), Digital Experience Design: Ideas, Industries, Interaction, Intellect Books, UK, USA, pp. 81-92.
Wearing, S, DeVille, A & Lyons, K 2008, 'The volunteer's journey through leisure into the self' in Lyons, KD & Wearing, SL (eds), Journeys of Discovery in Volunteer Tourism : International Case Study Perspectives, CABI, Oxfordshire, UK, pp. 63-71.
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Volunteer tourism is in essence a form of leisure behaviour. Perceived freedom and choice (Neulinger, 1974), intrinsic motivation (Iso-Ahola, 1982), satisfaction and enjoyment (Kaplan, 1975), and identity and selfhood (Kelly, 1983) are central tenets of leisure that are dearly evident in emerging definitions of volunteer tourism (e.g. Wearing, 2001; McGehee and Santos, 2005). However, it is the relationship between volunteer tourism as leisure and the conceptualization of 'the self' that is the focus of this chapter.
Wearing, SL 2008, 'Conservatism' in Barlett, R, Grafton, C & Rolf, C (eds), Encyclopedia of international sport studies, SAGE Publications, Inc., London, UK, pp. 305-307.
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Böhm, S, Spicer, A & Fleming, P 2008, 'Infra-political dimensions of resistance to international business: A Neo-Gramscian approach', Scandinavian Journal of Management, vol. 24, no. 3, pp. 169-182.
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This paper contributes to critical understandings of how international business is resisted. It develops a Neo-Gramscian approach that emphasizes the importance of informal or 'infra-political' processes. Current conceptualizations demonstrate how international business is challenged via formal and organized political strategies in the firm, the state and civil society. The infra-political dimension is understated. This paper develops a theory of 'articulation' that broadens our understandings of how international business is resisted in both formal and informal ways. © 2008 Elsevier Ltd. All rights reserved.
Carabetta, G 2008, 'The Argument For unique Industrial Arrangements for Police', New South Wales Police News, vol. 88, no. (3), pp. 12-19.
Carlsen, J & Edwards, D 2008, 'BEST EN Case Studies: Innovation for Sustainable Tourism', Tourism and Hospitality Research, vol. 8, no. 1, pp. 44-55.
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These three case studies explore the key drivers, processes, barriers and networks associated with innovation for sustainable tourism. The case studies were presented by representatives of the three very distinct organisations, yet reveal common issues when describing their approach to innovation. The common denominator that runs through both small and large organisations is the need for collaboration networks that support, communicate and disseminate the benefits of innovation.
Carter, C, Clegg, SR & Kornberger, M 2008, 'S-A-P zapping the field', STRATEGIC ORGANIZATION, vol. 6, no. 1, pp. 107-112.
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In their rejoinder, Jarzabkowski and Whittington do not concede one point. They even defend the resource-based view of the firm, despite its well-known limitations (the fact that some of its major limitations have been staked by someone labelled a `sociologist does not, from our perspective, make it any more palatable). Their defensiveness is surprising, though perhaps in keeping with Whittingtons (2007) pithy description of S-A-P (strategy as practice) as being akin to `a pushy younger sibling, making a lot of noise.
Carter, C, Clegg, SR & Kornberger, M 2008, 'Strategy as practice?', STRATEGIC ORGANIZATION, vol. 6, no. 1, pp. 83-99.
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Strategy is supposed to lead an organization through changes and shifts to secure its future growth and sustainable success, and it has become the master concept with which to address CEOs of contemporary organizations and their senior managers. Its talismanic importance can hardly be overstated. Thus, strategic management is increasingly understood as the task of the top management team. While seminal works on strategy bear the imprint of modernist rationality (Ansoff, 1965; Porter, 1980), there have been numerous contributions to the strategy literature that can be characterized as more reflexive and critical (e.g. Clegg et al., 2004). More expressly sociological in nature, they have placed emphasis on, inter alia, how power and politics shape the strategies that emerge (Mintzberg, 1987; Pettigrew, 1985); the strategic choices made (Child, 1972); the language games that constitute strategy (Barry and Elmes, 1997); as well as how strategy is best understood through interpretative approaches (Schwenk, 1989), structuration theory (Whittington, 1992) or epistemology (Knights and Morgan, 1991). Such works set out an alternative to the neat assumptions of ubiquitous rationality underpinning orthodox strategy.
Clegg, S 2008, 'Bent Flyvbjerg: power and project management – an appreciation', International Journal of Managing Projects in Business, vol. 1, no. 3, pp. 428-431.
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PurposeThe purpose of this paper is to provide a critique of Bent Flyybjerg's work that has high relevance to the project management (PM) literature.Design/methodology/approachThe paper takes the form of a narrative with argument and analysis.FindingsThe paper challenges readers, PM academics and practitioners to view PM with a political perspective. This paper was delivered at the ICAN 2007 Conference (which is the focus of this issue), which was entitled “Mission Control: Power, Knowledge and Collaboration in Project Practice.”Originality/valueThis paper triggers and sustains the debate about the influence of power and its unintended consequences that may affect projects. The review raises PM issues worthy of consideration that are often neglected.
Clegg, SR 2008, 'Book Review: Silvia Gherardi Organizational Knowledge: The Texture of Workplace Learning', Organization Studies, vol. 29, no. 2, pp. 297-302.
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Collins, J 2008, 'Globalisation, immigration and the second long post-war boom in Australia', Journal of Australian Political Economy, vol. 61, pp. 244-266.
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Australia has a long history of immigration. From the Moccasins who traded with indigenous peoples in the far North West hundreds of years ago to the last person to fly into Sydney by 747 Qantas Jumbo Jet with a permanent or temporary entry visa, immigrants from all over the globe have called Australia home, particularly since the end of the second world war. While there have been many post-war immigration nations, the USA, Canada, New Zealand and Australia were different because of their focus on immigrants as settlers, as new members of society and its labour force. Among these settler immigration nations, Australia has had, in relative terms, the largest intake, and its profile of ethnic diversity is as great as that of the USA and Canada.
Edwards, D, Griffin, T & Hayllar, B 2008, 'URBAN TOURISM RESEARCH Developing an Agenda', ANNALS OF TOURISM RESEARCH, vol. 35, no. 4, pp. 1032-1052.
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Edwards, D, Martinac, I & Miller, G 2008, 'Research Agenda for Innovation in Sustainable Tourism', Tourism and Hospitality Research, vol. 8, no. 1, pp. 56-61.
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Fleming, P & Spicer, A 2008, 'Beyond Power and Resistance', Management Communication Quarterly, vol. 21, no. 3, pp. 301-309.
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In this introduction to the special issue, the editors question the still-prevalent dichotomy of power and resistance when studying organizational politics. They begin by tracing the evolution of power and resistance in critical scholarship. Then, they propose that because of changing workplace dynamics, power and resistance are increasingly intertwined. More nuanced concepts are required to describe this. Finally, they argue that power and resistance should be considered as a singular dynamic called struggle.
Fleming, P & Zyglidopoulos, SC 2008, 'The Escalation of Deception in Organizations', Journal of Business Ethics, vol. 81, no. 4, pp. 837-850.
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Drawing on a number of recent high-profile cases of corporate corruption, we develop a process model that explains the escalation of deception in corrupt firms. If undetected, an initial lie can begin a process whereby the ease, severity and pervasiveness of deception increases overtime so that it eventually becomes an organization level phenomenon. We propose that organizational complexity has an amplifying effect. A feedback loop between organization level deception and each of the escalation stages positively reinforces the process. In addition, moderators are proposed that will halt escalation at various stages. By conceptualizing corporate deception as a social process, the paper contributes to a growing body of research that looks beyond 'bad' individuals for the causes of corporate illegality. © 2007 Springer Science+Business Media B.V.
HERGESELL, A 2008, 'B.E.S.T. Education Network Think Tank VIII: Sustaining Quality of Life through Tourism', Anatolia, vol. 19, no. 2, pp. 370-374.
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Humphreys, T, Leung, L & Weakley, A 2008, 'Embedding expert users in the interaction design process: a case study', Design Studies, vol. 29, no. 6, pp. 603-622.
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This paper describes an approach to interaction design that evolved from having a group of expert users as clients to being a participatory interaction design project. It presents a case study of the design and development of an application with three-di
Johns, R & Perrott, B 2008, 'The impact of internet banking on business‐customer relationships (are you being self‐served?)', International Journal of Bank Marketing, vol. 26, no. 7, pp. 465-482.
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PurposeThe purpose of this paper is to show how technology has dramatically altered the way businesses operate in a business‐to‐business (B2B) context and has had profound influences on services, altering the way services are delivered. It is believed that the increased use of self‐service technologies (SSTs) impacts on B2B relationships. The paper seeks to explore the impact of the use of internet banking on business relationships.Design/methodology/approachThe paper reviews the results and implications of recent exploratory research conducted with a small sample of Australian business bank customers.FindingsIt was expected that perceptions of technology would impact on the relationship. However, it was the perception of the relationship which led respondents to develop a perception of the technology. Further research is recommended.Practical implicationsBanks are encouraging internet banking to reduce service delivery costs and improve service quality for customers. However, a greater understanding of the impact of this on relationships is essential.Originality/valueThe importance of developing and fostering relationships with customers has long been regarded as important within services marketing and also within B2B relationships. However, there is little discussion of the impact of self‐service technologies on business relationships.
Ledema, RAM, Mallock, NA, Sorensen, RJ, Manias, E, Tuckett, AG, Williams, AF, Perrott, BE, Brownhill, SH, Piper, DA, Hor, S, Hegney, DG, Scheeres, HB & Jorm, CM 2008, 'The national open disclosure pilot: evaluation of a policy implementation initiative', MEDICAL JOURNAL OF AUSTRALIA, vol. 188, no. 7, pp. 397-400.
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Objective: To determine which aspects of open disclosure 'work' for patients and health care staff, based on an evaluation of the National Open Disclosure Pilot. Design, setting and participants: Qualitative analysis of semi-structured and open-ended interviews conducted between March and October 2007 with 131 clinical staff and 23 patients and family members who had participated in one or more open disclosure meetings. 21 of 40 pilot hospital sites, in New South Wales, South Australia, Victoria and Queensland, were included in the evaluation. Participating health care staff comprised 49 doctors, 20 nurses, and 62 managerial and support staff. In-depth qualitative data analysis involved mapping of discursive themes and subthemes across the interview transcripts. Results: Interviewees broadly supported open disclosure; they expressed uncertainty about its deployment and consequences, and made detailed suggestions of ways to optimise the experience, including careful pre-planning, participation by senior medical staff, and attentiveness to consumers' experience of the adverse event. Conclusion: Despite some uncertainties, the national evaluation indicates strong support for open disclosure from both health care staff and consumers, as well as a need to resource this new practice.
Mccarthy, T & Frawley, S 2008, 'Should I stay or should I go? Selecting a date for the Australian Tennis Open', Managing Leisure, vol. 13, no. 2, pp. 115-127.
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In 2005, the Australian Tennis Open (Australian Open) celebrated its 100th year as Australia's leading tennis event. Under the stewardship of the national governing body, Tennis Australia, this major event has experienced a number of organizational challenges over its history. A key challenge faced by Tennis Australia over the past three decades, has been the regular withdrawal of highly ranked tennis players from the tournament year after year. The difficulties faced by Tennis Australia in attracting all of the top men's and women's players each year to the Australian Open prompted the organizers to discuss the option of moving the event to a time more suitable for the players. In 2004, Tennis Australia outlined the possible movement of the Australian Open from the traditional starting time in January to a later start in March. However, after considerable consultation Tennis Australia decided that a move to the later period in the year was not feasible. This paper drawing on a processual analytical framework, inspired by the work of Norbert Elias and Eric Dunning, examines the organizational dynamics that developed and changed over time leading up to the final decision made by Tennis Australia. The study highlights the interconnected and interdependent power relations that were cultivated over time by those stakeholders involved in the Australian Open.
Messner, M, Clegg, S & Kornberger, M 2008, 'Critical practices in organizations', JOURNAL OF MANAGEMENT INQUIRY, vol. 17, no. 2, pp. 68-82.
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This article deals with the phenomenon of criticism in organizations. Existing organizational literature, where it has addressed criticism, mostly tends to see it as an extraordinary phenomenon. By contrast, in this article, the authors argue that criticism may also originate from strongly embedded and more ordinary practices. Thus, there is a theoretical need for considering those critical practices that are structurally and/or formally institutionalized within the organization. They reflect the organizational status quo and promote a reproduction of existing structures of power/knowledge. Drawing on ideas from practice theory, institutional theory, and Foucault's analytics of power/knowledge regimes, the authors introduce a typology that distinguishes forms of criticism according to the degree to which they are coupled with particular organizational practices, their rationalities, and corresponding power relations. They then focus on those forms of criticism that are strongly linked to organizational practices and illustrate the ambiguous effects of such an 'organization of criticism'
Onyx, J, Dalton, B, Melville, R, Casey, J & Banks, R 2008, 'Implications of government funding of advocacy for third‐sector independence and exploration of alternative advocacy funding models', Australian Journal of Social Issues, vol. 43, no. 4, pp. 631-648.
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This paper examines the effect of funding contracts on the capacity of third‐sector organizations to effectively advocate. The relationship is not simple or obvious, with some organizations reporting 'mature relationships' with particular (state) departments, and others reporting difficulty with state or federal government jurisdictions. The paper spells out the negative effects of conflating service funding and advocacy. The paper concludes by exploring alternative institutional arrangements for the resourcing of advocacy including the establishment of a Public Interest Fund administered independently of any government department, one not requiring specific service contracts but rather evidence that it is advocating for the broader public good.
Peden, JG & Schuster, RM 2008, 'Assessing the Transactional Nature of Wilderness Experiences: Construct Validation of the Wilderness-Hassles Appraisal Scale', Environmental Management, vol. 42, no. 3, pp. 497-510.
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This study sought to identify the distinctive elements of wilderness settings that contribute to triggering peak experiences. Thirty-nine participants who had visited wilderness areas were recruited using a voluntary wilderness registration system operated by the Victorian National Parks Service, Australia. Using a postal survey, participants were asked to provide a written response to an open-ended question requesting them to describe, in their own words, a peak experience in the wilderness. A conventional approach to qualitative content analysis of the participants descriptions revealed that the aesthetic qualities of the wilderness setting and being away from the pressures, people, distractions, and concerns of the human-made world were key elements in their peak experiences. To gain an understanding of this phenomenon, the concept and theory of restorative environments was applied to the participants experiences. This analysis indicates that wilderness settings provide a mix of aesthetic pleasure and renewal that can lead to a triggering of peak experiences that provides the basis for individual spiritual expression.
Perrott, BE 2008, 'Knowledge Management from an Industry Perspective', Journal of General Management, vol. 34, no. 1, pp. 55-70.
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Strong forces of competition and globalisation have created awareness and an urgency to focus how organisations control and nurture intellectual capital. The knowledge concept and its management have gained currency and momentum, as technology has enabled thoughts and ideas to be more easily produced and distributed. With the increased application of recent technologies such as the internet, CRM and advanced software capabilities, it has been suggested that the time has come for a debate on a new paradigm for knowledge management. As a contribution to this debate, this paper will examine exploratory research conducted in the Australian private hospital industry with a view to better understand issues related to knowledge management from an industry perspective.
Perrott, BE 2008, 'Managing Strategy in Turbulent Environments', Journal of General Management, vol. 33, no. 3, pp. 21-30.
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Organisations face a challenging future where managers will need to work smarter to achieve growth and profit targets. Senior managers and boards perceive the market-place as becoming more complex and challenging. As environmental turbulence increases, strategic issues that challenge the way an organisation plans and implements its strategy emerge with greater frequency. It also brings into question responsibilities as well as the balance of power and decision-making between those who manage and those who govern. It would be useful for management and board members to discuss perceptions of environmental turbulence from time to time. This would enable a meeting of the minds regarding the strategic position and future directions of the organisation. It would also enable a better understanding of capability appreciation needed to respond to various levels of environmental turbulence. For successful survival, organisations need to balance the conditions of the environment, their business and marketing strategies and their capability to implement them. Hence the tracking, monitoring and management of priority strategic issues becomes an imperative. Strategic issue processing techniques present the opportunity for managers to identify issues and plan appropriate actions that will enable them to maintain an alignment with the demands of the external environment, no matter how turbulent.
Perrott, BE 2008, 'Towards a Model of Transformation: Manager's Perceptions of Transformation in an E-business Environment', Journal of Information & Knowledge Management, vol. 07, no. 02, pp. 63-74.
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In the Entrepreneurial Millennium, companies and industries must come to terms with change. When change is radical, they must manage a metamorphosis by way of transformation. Here industry structures and relationships may change radically where new rules and guidelines are needed to manage the business and its customers in the transformed dimension. Some studies have conducted research and analysed findings according to the transformational impact on the organisations showing that early adopters of e-business show a trend towards cost reductions and administrative efficiencies while more mature users focus on strategic level change and advantage (Ash and Burn, 2003). Other researchers have studied the challenges that major organisations have encountered while expanding their ebusiness transformation strategy (Ranganathan, Shetty and Muthukumaran, 2004). Managers therefore need to develop a better understanding of the theory and processes associated with the transformation in an e-business context. This paper reviews the findings of field research and uses it as a basis to propose a new model of transformation which may guide future research and lead to a better understanding of what is involved in the process.
Rhodes, C, Clegg, SR & Anandakumar, A 2008, 'Ethical Vitality: Identity, Responsibility, and Change in an Australian Hospital', International Journal of Public Administration, vol. 31, no. 9, pp. 1037-1057.
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This article reports and reflects on a narrative ethnographic account of organizational change in a large public hospital in Australia. We describe how the conduct and identity positions of people in the hospital were related to three prevalent discourses; one of authoritarian professionalism, one of collaboration and open disclosure, and one of inspection and retribution. We suggest that the presence of multiple and competing organizational discourses on which to base decisions, highlighted the need for managers to take a personal stake in deciding their own conduct. We propose the notion of ethical vitality as a means of registering the ways that ethical responsibility can only come alive in organizations when people take, and are in a position to take, a reflexive responsibility for their conduct. On this basis, we suggest that the presence of multiple ethical norms and rules in organizations, on a plural model, might actually make people in organizations more rather than less ethically responsible
Sainty, R 2008, 'Career Decision-Making and Corporate Responsibility', Australian Journal of Career Development, vol. 17, no. 2, pp. 47-53.
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This paper seeks to investigate the extent of influence of corporate (or organisational) responsibility on university students' career decision-making. It reports on a pilot study conducted at the University of Sydney which aims to: explore students' ethical, professional and social understanding regarding corporate responsibility; determine the importance of these issues relevant to other career values in career decision-making and choice of employer; understand on what basis students currently judge employers on these issues and how these career decisions are arrived at, and finally identify gaps in current careers resources with the aim of using this information to develop relevant resources. Findings include a strong awareness of the elements of corporate responsibility regarding career decision-making with implications for employers, careers practitioners and theorists.
Sainty, R 2008, 'Federally funded national project — corporate responsibility and SMEs', Keeping Good Companies, vol. 60, no. 7, pp. 390-391.
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The article discusses the findings of a national research project exploring responsible business practice in small to medium enterprises (SMEs). It highlights the potential contribution of SMEs and their role in to responsible business practice and corporate social responsibility (CSR)
Segrist, KA 2008, 'Impact of Support Groups on Well-Being of Older Women', Journal of Gerontological Social Work, vol. 51, no. 1-2, pp. 42-52.
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The goal of this study was to determine whether differences in incidence of depression and level of well-being are manifested between older women, aged 60 and older, who attend either (a) a peer-run support group, (b) a staff-run support group, or (c) a comparison group (i.e., who do not attend a support group). Thirty-six women participating in peer-run and staff-run support groups and 9 women receiving nongroup support were administered the Geriatric Depression Scale and the Philadelphia Geriatric Center Morale Scale. Separate analyses of variance were employed on each scale to determine the significance of differences in scores according to facilitator type (i.e., peer-run vs. staff-run vs. comparison group). Analysis of scores on the Geriatric Depression Scale indicated significant differences between women in the peer-run groups and women in the comparison group, but no significant differences between women in the peer-run groups and women in the staff-run groups or between women in the staff-run groups and women in the comparison group. Analysis of scores on the Philadelphia Geriatric Center Morale Scale did not indicate any significant differences between women based on facilitator type. Results of this study have implications for those who run face-to-face support groups for older adults, for those who train peer group facilitators, and for community agencies that desire to initiate a support group system for their clientele.
Turcotte, MB, Antonova, S & Clegg, SR 2008, 'Power and learning in managing a multi‐stakeholder organization: an initiative to reduce air pollution in Ontario, Canada, through trading carbon credits', Journal of Power, vol. 1, no. 3, pp. 317-337.
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The paper explores a case study of a multi-party collaboration that used learning in an inter-organizational context to address an environmental problem by experimenting with emission reduction credits trading. Learning was associated with politics: individual learning with non-decision-making or two-dimensional power, while inter-organizational learning with three-dimensional power and the construction of hegemony, while strategic institutional learning occurred through the creation of obligatory passage points.
Turcotte, MFB, Clegg, SR & Marin, J 2008, 'Enacting ecological and collaborative rationality through multiparty collaboration – a case of innovation in governance', International Journal of Innovation and Sustainable Development, vol. 3, no. 3/4, pp. 234-234.
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The article presents the case study of a partnership between a metallurgy company and an NGO concerned with environmental protection. The partnership constituted an attempt to reconcile the firm's economic objectives with those of the citizens who lived in the area on which it had an ecological impact. Driven by high ideals, the multistakeholder partnerships were an innovation inspired by the ideal speech situation theory and a focus on learning and innovation. The partnership seemingly created an arena defined by norms of 'disinterested rationality' with an objective of innovating and progressing toward sustainable development. The partnership had only a marginal influence on the firm's activities, which were mainly determined by market forces and economic logic. The article concludes with a rather critical perspective on the outcomes of the case in terms of learning, innovation and change, with a theoretical lens inspired by theories on learning, legitimacy and power. The article contributes to the understanding and definition of legitimacy in a polyphonic context, where different views coexist or confront. Legitimacy is neither an outside nor static institutional feature, but rather resembles a kaleidoscope of perceptions that are defined, temporarily granted and redefined through discursive interactions. In such a context, moral arguments are confronted with other moral arguments while actors redefine their knowledge and cognitive frameworks. Practical recommendations are formulated for the convenors of multistakeholders partnerships, activist groups and firms. Copyright © 2008, Inderscience Publishers.
van Iterson, A & Clegg, SR 2008, 'The politics of gossip and denial in interorganizational relations', HUMAN RELATIONS, vol. 61, no. 8, pp. 1117-1137.
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Organizational gossip has largely been discussed in terms of effects at the individual level. In this article we turn our attention to the organization level. The article makes a research contribution that addresses gossip that spreads fact-based rumours about organizations in terms of their shifting role in circuits of power. The research question asks what happens when organizations officially formulate themselves as doing one thing while other organizational actors that are influential in significant organizational arenas (in which these formulations circulate) counter that these formulations are patently false. Theoretically, we draw on the literature on organizational gossip and rumour as well as on the politics of non-decision-making. Our argument is advanced by reference to a case study of the Australian Wheat Board and UN Resolution 661. Basically, organizational gossip plays a key role in the production of interorganizational power dynamics, an insight previously neglected.
van Marrewijk, A, Clegg, SR, Pitsis, TS & Veenswijk, M 2008, 'Managing public–private megaprojects: Paradoxes, complexity, and project design', International Journal of Project Management, vol. 26, no. 6, pp. 591-600.
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Recent studies show that despite their growing popularity, megaprojects - large-scale, complex projects delivered through various partnerships between public and private organisations - often fail to meet costs estimations, time schedules and project outcomes and are motivated by vested interests which operate against the public interest. This paper presents a more benign and theoretically-grounded view on what goes wrong by comparing the project designs, daily practices, project cultures and management approaches of two recent megaprojects in The Netherlands and Australia, showing how these projects made sense of uncertainty, ambiguity and risk. We conclude that project design and project cultures play a role in determining how managers and partners cooperate to achieve project objectives to a greater or lesser extent. © 2007 Elsevier Ltd and IPMA.
Wearing, SL, Goodall, H, Byrne, D & Kijas, J 2008, 'Cultural diversity in the social valuing of parklands: Networking communities and park management', Australasian Parks and Leisure Journal, vol. 11, no. 2, pp. 20-29.
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The paper focuses on cultural diversity and the social valuing of parkland as a consequence of local urban park use. The paper is based on a study investigating whether the social values attributed to parklands are intrinsic, are generated by the cultural perspectives of the different communities who use them, or are simply generated by management approaches. The study assesses the perceptions and uses of public open space by Aboriginal, Anglo-Australian and recently migrated communities inside and outside park boundaries in the Georges River area. The preliminary results of this study identifies the impacts on each cultural group, how these groups value the public open spaces in their area and how they respond to current management approaches. The paper concludes with an outlook on how to develop research tools to support and encourage a multicultural approach to park management and create community networks that recognise opportunities and provisions at parks in an ethnically diverse multicultural Australia.
Zyglidopoulos, SC & Fleming, PJ 2008, 'Ethical Distance in Corrupt Firms: How Do Innocent Bystanders Become Guilty Perpetrators?', Journal of Business Ethics, vol. 78, no. 1-2, pp. 265-274.
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This paper develops the concept of the 'continuum of destructiveness' in relation to organizational corruption. This notion captures the slippery slope of wrongdoing as actors engage in increasingly dubious practices. We identify four kinds of individuals along this continuum in corrupt organizations, who range from complete innocence to total guilt. They are innocent bystanders, innocent participants, active rationalizers and guilty perpetrators. Traditional explanations of how individuals move from bystander status to guilty perpetrators usually focus on socialization and institutional factors. In addition to these factors, we propose that the very distance between an act and its ethical consequences (ethical distance) may also play a determining role - if not always in the same way - in the transition process. Having developed this conceptual argument, we conclude with a discussion of managerial and research implications. © 2007 Springer Science+Business Media B.V.
Adriaanse, JA 1970, 'Roadmap to Sydney IWG Conference 2010', Promoting equality in sport towards Sydney 2010, Finland.
Adriaanse, JA & Clarke, T 1970, 'Why so few? Women in sport governance', International Convention on Science, Education and Medicine in Sport, People's Sports Publishing House, Guangzhou, China, pp. 335-335.
Agarwal, R & Selen, W 1970, 'Coordination, integration and alignment as enablers for building sustainable service value networks', VI. International Logistics and Supply Chain Management Congress, VI.INTERNATIONAL LOGISTICS & SUPPLY CHAIN CONGRESS, LODER, Istanbul, Turkey, pp. 1-8.
Baker, E, Kan, MM, Teo, ST, Onyx, J, Grant, T & Zowghi, D 1970, 'Managing sustainable non-profit network organizations', Proceedings of the Annual Conference of the Administrative Sciences Association of Canada, Annual Conference of the Administrative Sciences Association of Canada, Administrative Sciences Association of Canada, University of Ottawa, Canada, pp. 118-128.
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We draw upon a case study conducted within a non-profit network organization to propose five dualities which are central to understanding effective management of non-profit networks. We then examine strategies that address these dualities, based on new approaches to leadership, performance measurement, governance, coaching and creative management of dualities.
Becker, H, van Iterson, A & Clegg, SR 1970, 'Strategies of secrecy in organizations: A framework for interpreting concealment, revelation and gossiping in the work place', Stream 30: Evil tongues at Work? The Unmanaged Space/S of Organizational Gossip, Stream 30: Evil tongues at Work? The Unmanaged Space/S of Organizational Gossip, EGOS 2008, Amsterdam.
Cashman, R 1970, 'The Australian Olympic Caravan in Beijing', Pathways: Critiques and Discourse in Olympic Research, International Symposium for Olympic Research, The International Centre for Olympic Studies, Beijing, China, pp. 509-519.
Cashman, R 1970, 'The Sydney Olympic Park Model: Evolution and Realisation', Connecting Cities: Mega Event Cities, Sydney Olympic Park Authority, Sydney, pp. 21-41.
Clegg, SR 1970, 'Foundations of Organization Power', Presentation to the Nobel Symposium on The Foundations of Organizations, Nobel Symposium on the Foundation of Organizations, Nobel Symposium, Stockholm.
Clegg, SR 1970, 'The heart of darkness', Between the Lines: Dis-membering the Dark Side of Organization Conference, Between the Lines: Dis-membering the Dark Side of Organization Conference, Organization Conference, Sheffield.
Clegg, SR 1970, 'The politics of gossip and denial in inter-organizational relations', International Conference on Power: Forms, Dynamics and Consequences, University of Tampere, Tampere, Finland.
dela Rama, MJ, Edwards, M & Dalton, BM 1970, 'Honourable Intentions? Analysing Private Equity's Interests in the Aged Care Sector', Australia and New Zealand Third Sector Review 9th Biennial Conference, Australia and New Zealand Third Sector Review 9th Biennial Conference, ANZTSR, Auckland University of Technology City Campus, Auckland, New Zealand, pp. 1-27.
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The abstract for the conference paper was accepted and currently appears on p.19 of the full list of abstracts for the conference. This paper was co-written with Melissa Edwards and Bronwen Dalton. This paper is currently under peer review for publication in a journal.
Dwyer, LM & Edwards, DC 1970, 'Tourism Management to avoid âStrategic Driftâ', ATINER Conference, Athens, Greece.
Edwards, DC, Schlenker, K, Griffin, T & Hayllar, BR 1970, 'Sites of experience: The functions of urban tourism precincts', Tourism and Hospitality Research, Training and Practice: 'Where the `bloody hell' are we?' Proceedings of the 18th Annual Council for the Australian University Tourism and Hospitality Education, CAUTHE, Conference, Tourism and Hospitality Research, Training and Practice: 'Where the 'bloody hell' are we?', Griffith University and CAUTHE, Gold Coast, Australia, pp. 1-24.
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A key element of a successful tourism industry is the ability to recognize and deal with change across a wide range of key factors and the way they interact. Key drivers of global change can be classified as Economic, Social, Political, Technological and Environmental. This paper explores the way in which these key drivers could affect the global tourism industry to the year 2020. An exploration of these trends allows important change agents, on both the supply side and the demand side of tourism, to be highlighted and discussed. In response, innovative strategies can be formulated by destination managers and tourism operators to avoid strategic drift for their organisations and to develop tourism in a sustainable way.
Faulkner, S & Wearing, SL 1970, 'Coming Home: Re-entry Shock in Volunteer Tourism', CAUTHE, Proceedings of the 18th Annual CAUTHE Conference, Council for Australian University Tourism and Hospitality Education annual conference, Griffith University, Surfers Paradise, Queensland, pp. 1-5.
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This study examines the motives that drive young people to participate in some form of volunteer or humanitarian activities while on a leisure trip and the benefits and impacts that the volunteer tourists derive from the experience on their return. More importantly it will take a longitudinal format and survey volunteers pre-departure and post-arrival to verify levels of reentry shock and their determinants.
Frawley, SM 1970, 'The Gold Games? Sponsorship Legacy, the Australian Olympic Committee and the', Raising the Bar: Promoting Excellence in Sport Management, SMAANZ 2008, Sport Management Association of Australia and New Zealand, Fremantle, pp. 52-52.
Griffin, T, Edwards, DC, Schlenker, K & Hayllar, BR 1970, 'Shared playgrounds: contrasting visitor perspectives on tourism precincts in cities', BEST Education Network Think Tank VIII, Izmir, Turkey.
Griffin, T, Hayllar, BR, Schlenker, K & Edwards, DC 1970, 'Urban precinct research', Tourism NSW Sydney Precinct Managers' Workshop, Sydney.
Griffin, T, Moore, S, Darcy, SA & Crilley, G 1970, 'Developing a National Approach to Visitor Data Collection, Management and Use for Protected Areas: Thoughts from Australian Research and Practice', The Fourth International Conference on Monitoring and Management of Visitor Flows in Recreational and Protected Areas: Management for Protection and Development, The Fourth International Conference on Monitoring and Management of Visitor Flows in Recreational and Protected Areas: Management for Protection and Development, Pacini Editore Industrie Grafiche  Ospedaletto, Montecatini Terme (Tuscany, Italy), pp. 305-309.
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Abstract Information on visitor numbers, activities, expectations and satisfaction is vital for protected areas managers on two counts: to assist in the provision of the services and facilities that visitors need and want; and to determine if managers have been efficient and effective in meeting these demands. This paper builds on a recently completed national study in Australia of visitor data collection and usage, and the future visitor data needs, of protected area management agencies. Australia is a federation of states and provides a challenging backdrop for developing a national approach as most responsibilities for protected areas rest with the states rather than the national government. Thus, the success of such an approach rests on cooperation rather than an overarching national regulatory responsibility. The study found that all protected area agencies collected visitor data, however, their approaches were highly variable in what was measured, how the measurements were applied and how data were managed and used. This variability was problematic because it becomes very difficult to determine issues of general importance for protected area management or to benchmark performance across areas. Based on these findings and knowledge of the institutional settings for protected area management in Australia, this paper poses some ideas for progressing a national approach for standardising the measures and measurement of key variables so that comparisons and benchmarking become possible and reliable. Core and supplementary visitor data variables can be identified, with the former being of national interest and hence requiring collection and storage under national coordination and guidance. Implementing such an approach will require working creatively and collaboratively within the current institutional settings.
Johns, R & Perrott, B 1970, 'A Qualitative Understanding of the Impact of Internet Banking in Relationships Between Banks and Commercial Customers', Australia and New Zealand Marketing Academy Conference 2008: Marketing: Shifting the Focus from Mainstream to Offbeat, Australian and New Zealand Marketing Academy Conference, ANZMAC, Sydney, Australia, pp. 1-7.
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The importance of developing and fostering relationships with customers has long been regarded as important within services marketing (Berry, 1983) and also within B2B relationships (Ford, 1990). In the 1980s and 90s, a shift in marketing focus has seen an increased emphasis on Relationship Marketing (Morgan and Hunt, 1994). This paper reviews the results and implications of recent exploratory research conducted with a small sample of Australian business bank customers. Despite it being expected that the perception of technology would impact on the relationship, it was actually clear through the interviews that it was the perception of the relationship, which led respondents to develop a perception of the technology. An exploratory study, further research ideas are provided at the conclusion of this paper.
Leung, L, Humphreys, T & Weakley, A 1970, 'VUE (visualisation using emails)', AAAI Workshop - Technical Report, National Conference of the American Association for Artificial Intelligence, Association for the Advancement of Artificial Intelligence Press, Illiinois, USA, pp. 48-51.
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The paper details the preliminary results of a research and design project for the Australasian Centre for Interaction Design's Virtual Communities program. The project aims to mine knowledge from an email archive through a 3D user interface and interaction. Working with a client organization, the project seeks to address the knowledge management needs of a small distributed company. The project is currently about to release its first beta version for testing. Copyright © 2008, Association for the Advancement of Artificial Intelligence.
Leung, LT 1970, 'Asylum seekers and the limits of cultural citizenship: the Australian context', CRESC Conference 2008 Cultural Citizenship, Oxford, UK.
Leung, LT 1970, 'Techno-Fear and Loathing in Immigration Detention', Refugees and Forced Migrants at the Crossroads: Forced Migration in a Changing World, Cairo, Egypt.
Leung, LT 1970, 'Technology and power in immigration detention: Communicating fear in and about detained asylum seekers', Power and Place: Refereed Proceedings of the Australian and New Zealand Communication Association Conference 2008, Australian New Zealand Communications Association Annual Conference, Massey University, New Zealand, pp. 1-13.
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The paper examines how fear is communicated to refugees, asylum seekers, and the public through Australias immigration policy and practice. Between 1992 and 1994, Australian law moved from permitting (but not enforcing) limited detention of asylum seekers, to a blanket policy of mandatory detention which, at one point, had up to 12,000 individuals in detention.
Leung, LT, Humphreys, TJ & Weakley, AJ 1970, 'Email as co-habitat in distributed organisations', OZCHI 2008 Designing for Habitus and Habitat Proceedings, Australian Computer Human Interaction Conference, ACM Digital Library, Cairns, Australia, pp. 351-354.
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Email has now become so ubiquitous that it has surpassed its early role as an asynchronous communication tool. Having contributed to the rise of the distributed organisation, email is being used in diverse ways and for purposes for which it was not intended. It is no longer a technology of individual habitats, but one where members of distributed organisations co-habit. This paper charts the study of email management, from early investigations of personal approaches to handling email overload, through to a review of software applications designed to ameliorate this. It suggests that while email has been appropriated for information and knowledge management, there has been minimal analysis of this beyond the individual. Therefore, it presents a case study of a distributed organisation, detailing the process by which email was leveraged for organisational knowledge through the design of an application that enabled visualisation of email data.
Lock, DJ, Taylor, TL & Darcy, SA 1970, 'Identity Development: The Case of a New Football Team', 16th EASM Conference, 16th EASM Conference, Bayreuth/Heildelberg, pp. 30-35.
Moore, S, Darcy, SA, Griffin, T & Crilley, G 1970, 'Collecting and using visitor information in protected area management: core needs and issues', Visitor Experiences and Monitoring in the Australian Alps National Parks ¬ a Proactive Approach - Co-operation Between Researchers and Management Workshop. The Third Annual Workshop in the Science - Management Workshop Series, Thredbo.
Schlenker, K & Edwards, DC 1970, 'Event volunteers: why we do what we do', Second National Volunteering Australia Research Symposium, Gold Coast.
Schulenkorf, N 1970, 'A Conceptual Ex Ante Framework for the Strategic Study of Social Utility of Sport Events', BEST EN Think Tank VIII: Sustaining Quality of Life through Tourism, BEST Education Network Think Tank, Best Education Network, Izmir, Turkey, pp. 119-131.
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The area of sport event tourism has been growing over the last years, which led to an increasing amount of research that has analysed both the economic and social impacts of sport events. Whereas a substantial amount of ex post assessment frameworks for quantitative event evaluation is available, there is growing demand for process orientated ex ante frameworks that guide the strategic study of social utility of events.
Collins, J, Darcy, SA, Jordan, K, Skilbeck, R, Faulkner, S, Peel, V, Dunstan, D, Lacey, G & Firth, T Sustainable Tourism Cooperative Research Centre 2008, Cultural landscapes of tourism in New South Wales and Victoria, pp. 1-91, Gold Coast, Queensland.
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The field of cultural landscapes tourism is under-developed in Australia at the level of theory, research and policy development. Yet international research suggests that cultural landscapes tourism has significant potential in attracting new tourists. This research project is a scoping study designed to set out the parameters involved in cultural landscapes tourism research in Australia. It aims to identify how cultural heritage and contemporary cultural diversity impact on visitor experience and on local communities. The objective is to assist the Australian tourism industry particularly those located in regional and rural areas in understanding the growing importance of cultural tourism, by developing a number of case studies of cultural landscapes tourism in two Australia states. These case studies provide examples of existing tourism in a range of different cultural landscape sites, enabling the development of a process by which to identify change in cultural heritage tourism regions, including examining how multicultural precincts can operate as sustainable tourism destinations. Fieldwork with tourists and stakeholders will enable the development of industry strategies to increase tourism in the future. In addition, this fieldwork will facilitate the development of an innovative, multi-disciplinary theory of cultural landscapes tourism. This will set the stage for future research and policy development.
Collins, J, Darcy, SA, Jordan, K, Skilbeck, R, Peel, V, Dunstan, D, Lacey, G & Firth, T STCRC 2008, Cultural landscapes of tourism in New South Wales and Victoria, Gold Coast, Australia.
Darcy, SA, Cameron, B, Dwyer, L, Taylor, TL, Wong, E & Thomson, AK Sustainable Tourism CRC 2008, Visitor accessibility in urban centres (Technical Report 90040), pp. 1-110, Sydney, Australia.
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The research project was sponsored by the STCRC NSW state node to examine visitor accessibility in urban areas. Visitor accessibility encompasses all tourism markets including seniors and people with disabilities who have been identified as the accessible tourism market. It is recognised in the literature that there are significant barriers that constrain the tourism experiences of the group. As determined by the Industry Reference Group (IRG) the precinct study area was the main Sydney tourism precinct that incorporated: the transport hub from Central to Circular Quay East and West Circular Quay The Rocks Royal Botanic Gardens Sydney Harbour environs and Sydney Harbour National Park Manly Ferry, Manly boardwalk and North Head Lookout.
Darcy, SA, Cameron, B, Pegg, S & Packer, T Sustainable Tourism CRC 2008, Developing Business Cases for Accessible Tourism (Technical Report 90042), pp. 1-64, Sydney, Australia.
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The research project was an STCRC scoping project to study a procedure for undertaking accessible tourism business cases. The project sought to case study examples of high standard accessible tourism product, facility or experience. The accessible tourism market is comprised of seniors and people with disabilities with access needs. It is recognised in the literature that there are significant barriers that constrain the tourism experiences of the group. A key component in the constraint is the supply of accessible tourism product and the understanding of the elements of business success with the market by the tourism industry. The methodology was informed by a case study approach and the triple bottom line scorecard. The research design sought to expand the thinking in general business performance more broadly than financial measures. The evaluation of environmental and social benefits has become part of core corporate practice. The preliminary work utilised a Delphi group to identify a range of high standard of accessible product, across states, segments and reflecting a range of ownership structures.
Davis, D, Connor, RW, Perrott, B, Perry, LJ & Topple, SJ Faculty of Business UTS 2008, Towards the Inclusive Faculty: An investigation of the role and support needs of casual teaching staff in the Faculty of Business, pp. 1-47, UTS.
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Reports on a survey on the results of four focus groups and a questionnaire survey of casual academic staff in the Faculty of Business UTS
dela Rama, MJ, Edwards, M & Dalton, BM Australian Parliament House 2008, Submission No. 14 to the Australian Senate Community Affairs Committee on the Inquiry into the the Aged Care Amendment (2008) Measures No. 2 Bill, pp. 1-12, Canberra, Australia.
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With two other School of Management colleagues, Melissa Edwards and Bronwen Dalton, we made this submission into the following Community Affairs Committee Inquiry. This submission was later cited by Ian Verrender, a Sydney Morning Herald journalist in his business column 'Profit Not Improvement', 29th November 2008 http://business.smh.com.au/business/profit-not-improvement-the-motive-for-many-in-care-sector-20081128-6mz2.html
Packer, T, Small, J & Darcy, SA 2008, Technical Report 90044: Tourist Experiences of Individuals with Vision Impairment, Gold Coast: Sustainable Tourism Cooperative Research Centre, Sydney.
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http://www.crctourism.com.au/BookShop/BookDetail.aspx?d=602
Packer, T, Small, J & Darcy, SA Sustainable Tourism Co-Operative Research Centre 2008, Tourist experiences of individuals with vision impairments, pp. 1-37, Gold Coast, Australia.
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People with visual disabilities Travel Australia. Tourism Research Australia.
Wearing, SL, Schweinsberg, SC, Faulkner, S & Tumes, K CRC for Sustainable Tourism Pty Ltd 2008, Understanding track/trail experiences in National Parks: A Review, pp. 1-47, Gold Coast Queensland.
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This desktop project aimed to draw attention to the various factors associated with track usage and visitor experience in national parks. The results will help to inform park managers how best to develop a strategic position on tracks and trails based on visitor experiences. This advice will be of assistance to managers for ongoing work regarding visitation planning and policy. The Blue Mountains National Park (BMNP), Kosciuszko National Park (KNP), and the Central Eastern Rainforest Reserves (CERRA) are employed as case studies to examine best practice research into track/trail experiences. The technical report series present data and its analysis, meta-studies and conceptual studies, and are considered to be of value to industry, government and researchers. Unlike the Sustainable Tourism Cooperative Research Centres Monograph series, these reports have not been subjected to an external peer review process. As such, the scientific accuracy and merit of the research reported here is the responsibility of the authors, who should be contacted for clarification of any content. Author contact details are at the back of this report.
Van Den Berg, J & Gibson, RJ 2008, 'Conversation', The Cross Arts Projects: Pacific Exhibition part of Sydney Biennale, SAGE Publications, Inc., Squat Space, Australia.
Carabetta, G 2008, '‘The Argument for Unique Industrial Arrangements for Police', Presentation, Police Federation of Australia, Rotorua, New Zealand'.
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Seminar Presentation, Police Federation of Australia, Rotorua, New Zealand
Leung, LT 2008, 'Cyberminds', University of Technology Sydney, pp. 17-17.
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Review of 'Living on Cybermind' by Jonathan Paul Marshall at: http://www.newsroom.uts.edu.au/reviews/detail.cfm?ItemId=10051
Lyons, KD & Wearing, S 2008, 'Journeys of discovery in volunteer tourism : International case study perspectives', pp. 1-217.
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The fast-growing phenomenon of volunteer tourism encompasses a diverse range of activities, from conserving environments to working with host communities to alleviate poverty. However, understanding the complex relationship between volunteering and tourism requires a wide analytical framework. This book provides a broad and valuable insight into how volunteer tourism is growing and developing. Theoretical and empirical case studies from leading researchers in the field explore the experiences of the volunteer tourist and the power relationships between volunteers and host communities and commercial, non-commercial and government entities involved in developing and supporting volunteer tourism. The ambiguous and contested intersections between volunteering, travel and alternative tourism as a foundation for considering the future of volunteer tourism are also examined. © CAB International 2008. All rights reserved.
Roe, RA, Waller, MJ & Clegg, SR 2008, 'Time in organizational research', pp. 1-330.
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Today there is widespread awareness of the fact that time has been under-investigated in organizational studies. This book addresses the need to bridge the gap between the predominantly 'timeless' theories and models that scholars have produced and the daily experiences of employees and managers, in which time is salient and extremely important. These chapters offer a broad range of concepts, models, and methods that are tailored to this purpose. The first part of the book is devoted to the way in which people in organizations manage time, summarizing research findings, presenting novel ideas on a broad range of issues and examining issues such as whether time can be managed, how people are affected by deadlines and how do strategic changes in organizations affect individuals' careers and sense of identity. The second part is about time as embedded in collective behaviours and experiences, and in temporal regimes linked to organizational structures. It discusses ways to study such collective patterns and their relationships to management practices, and addresses topics such as sensemaking of dynamic events, rhythmic patterns and their impact on organizational effectiveness, time in industrial relations, and power and temporal hegemony. A third part with a single concluding chapter looks at possibilities for integrating the various approaches and provides suggestions for future research. This book adopts a pluralistic approach, arguing against timeless conceptions in organizational theory and behaviour and instead emphasising the importance of temporal analysis.
Wearing, S 2008, 'Pro-poor tourism: Who benefits? Perspectives on tourism and poverty reduction', Pergamon, pp. 616-618.
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