Clegg, SR, Carter, C, Kornberger, MM & Schweitzer, J 2011, Strategy: Theory and Practice, 1st, Sage Publications, London.
View description>>
Written by a team of leading academics, this groundbreaking new text is an invaluable guide to the core elements of strategy courses, that will challenge conventional thinking about the field. Key features: - Provides a coherent and engaging overview of the established 'classics' of strategy, while taking an innovative approach to contemporary issues such as power and politics, ethics, branding, globalisation, collaboration, and the global financial crisis. - A unique critical perspective that encourages you to reflect on the strategy process and strategic decision-making. - Packed with learning features, including a wealth of international case studies and accompanying discussion questions. - A website offering a full Instructors' Manual, video cases, podcasts and full-text journal articles.
Hayllar, BR, Edwards, DC, Griffin, T & Aldrigui, M 2011, Turismo em Cidades: Espacos Urbanos, Lugares Turisticos, Spanish Edition, Elsevier, Brazil.
Adair, D 2011, 'Making sense of Australian sport history' in Georgakis, S & Russell, K (eds), Youth Sport in Australia, Sydney University Press, Sydney, Ausralia, pp. 1-25.
View description>>
Despite the high profile of sport in Australian culture, the historical analysis of sport in this country has not attracted much coverage, whether in terms of academic research, media interest, or the reading public. Australian sport fans are eager to recount glorious performances by the nation's teams and athletes, and they certainly indulge in eulogistic books and magazines about sport. But these enthusiasts have comparatively little knowledge about, or interest in, Australian history and the role of sport in shaping its evolution. This is, in large part, a reflection of inadequate education: in many schools history has been supplanted as a key area of study, with the Australian story conveyed as part of broad brush subjects like 'social studies' or 'civics and citizenship: Moreover, at university level Australian history is typically taught with scant regard for the explanatory potential of sport and physical culture.
Adair, D 2011, 'Perceptions of skin and kin: sport as an arena of difference and diversity' in Adair, D (ed), Sport, Race and Ethnicity: Narratives of Difference and Diversity, Fitness Information Technology, Morgantown, WV, USA, pp. 1-12.
View description>>
Sport is a deceptively rich area for the investigation of community attitudes, values, and power relations. It is a public display within which behavioral norms and social hierarchies are played out. Sport can variously include or exclude, and engage or marginalize, depending on a complex mix of values, attitudes, and power structures. Like society, the ideas and purposes of sport are subject to competing forces of conservatism and change, the impacts of localism and globalization, and the influence of divergent ideologies. Sport, in that sense, is neither inherently virtuous nor heinous. It is a human creation that continues to evolve. Depending on context, sport can either reinforce prevailing orthodoxies or be part of reformist or radical agendas.
Adair, D & Stronach, M 2011, 'Natural-Born Athletes? Australian Aboriginal People and the Double-Edged Lure of Professional Sport' in Spracklen, K & Long, J (eds), Sport and Challenges to Racism, Palgrave Macmillan UK, London, pp. 117-134.
View/Download from: Publisher's site
View description>>
In examining race in sport, this book is an essential contribution to debates about sports policy, the role of sport in society, and the globalization/localization of sports policies. In particular, it maps out local, national and international responses within sport to racism, and initiatives within sport to tackle racism in and through sport. The unifying concept through the chapters is a political and intellectual commitment to a critically realist position on racism. This collection, including an international line-up of contributors, assesses anti-racism strategies in the context of practices, policies and challenges. Combining empirical research with more theoretically-framed understandings of policies about and towards racism, this book is more than a set of case studies of different experiences: its goal is to map the dimensions of the challenge to racism in and through sport.
Agarwal, R & Selen, W 2011, 'An Integrated View of Service Innovation in Service Networks' in Demirkan, H, Spohrer, JC & Krishna, V (eds), Service Systems Implementation, Springer US, US, pp. 253-273.
View/Download from: Publisher's site
View description>>
This chapter provides an insight into how service innovation may be enabled in service systems. In particular, we look at the ability of the organizational networks to collaboratively generate the capacity to adapt to changing circumstances rather than as individual firms on their own, using the RARE (Resources, Activities and Routines configured and reconfigured through Entrepreneurial actions) strategic framework. This leads into unraveling the complexity of strategic decision making in service networks through co-evolutionary adaptation, or the learning of organizations over time and the resulting virtuous process of experience, learning, and dynamic capabilities enabling them to respond to and launch a variety of competitive actions. Finally, we report on how service networks can address the duality of dynamic control capacity and responsiveness, known as the Paradox of Flexibility, through linking strategic and operational capabilities, as well as customer-supplier duality capabilities, in real time. This in the end results in innovation in services or our notion of 'elevated' service offerings.
Banerjee, SB, Carter, C & Clegg, S 2011, 'Managing Globalization' in Alvesson, M, Bridgman, T & Willmott, H (eds), The Oxford Handbook of Critical Management Studies, Oxford University Press, Oxford, UK, pp. 186-212.
View/Download from: Publisher's site
View description>>
THIs chapter discusses some approaches to globalization that contribute to a critical management studies (CMS) agenda. The vast majority of the literature in management and organization theory takes an inveterately mainstream approach to globalization and lacks a critical perspective. Articles in scholarly journals such as the lournal of International Business Studies and the Colombia Journal of World Business tend to focus on the opportunities and risks posed by globalization and how firms can leverage competitive advantage in a global market. Topics that are studied include entry strategies into developing markets, cross cultural marketing and management issues, outsourcing, technology transfer, and joint ventures. Few scholars question the naturalness or implied superiority of Western economic development models and their links to globalization, focusing instead on the problems with knowledge that either limit researchers' ability to recognize divergence or the inability of existing theories to explain or capture such divergence.
Budde-Sung, AEK & Fee, A 2011, 'Unleashing Dormant Diversity' in Wankel, C & Law, JS (eds), Streaming Media Delivery in Higher Education, IGI Global, Hershey PA, pp. 199-217.
View/Download from: Publisher's site
View description>>
The chapter will begin with a discussion of the increasing diversity in today’s classrooms and the current pedagogies in higher education, and then move to the challenges of a diverse student audience, followed by the benefits of using video to meet these challenges, finally offering some practice-based suggestions on using video in the cross-cultural classroom.
Clegg, S, Bjørkeng, K & Pitsis, T 2011, 'Innovating the Practice of Normative Control in Project Management Contractual Relations' in Morris, PWG, Pinto, JK & derlund, JS (eds), The Oxford Handbook of Project Management, Oxford University Press, Oxford, pp. 410-437.
View/Download from: Publisher's site
View description>>
© Oxford University Press 2011. All rights reserved. This artivcle begins by considering the institution of contract and approaches to it. It follows this with an analysis of an institutional innovation, the development of alliancing as a specific form of contract premised on a far more normative mode of control than the disciplinary mechanisms of surveillance which have traditionally been seen as more typically associated with conventional contracts. A new way of managing projects is evolving, which is reported in this article. The article also considers some of its advantages as well as some of its disadvantages.
Clegg, SR 2011, 'Management, Global Models' in The Wiley-Blackwell Encyclopedia of Globalization, Wiley, Wiley-Blackwell, pp. 1-4.
View/Download from: Publisher's site
View description>>
Abstract Global models of management are of most relevance for multinational organizations, which have to manage operations in several different countries. Stopford and Wells (1972) studied 187 of the largest US‐based multinational corporations (MNCs) in the late 1960s and found that MNCs typically adopt different models at different stages of global expansion. In the early stages firms tended to establish an international division to handle the early limited volume of foreign sales and range of products being sold internationally. As sales of the limited range of products expand, and the product range does not grow accordingly, the firms tend to move to managing by an area structure while firms that develop many more product lines tend to adopt a worldwide product division structure. When both foreign sales and product diversity are high, firms tend to adopt a matrix structure. However, all these design choices are deeply constrained by the previous histories and contexts of the firms in question.
Clegg, SR 2011, 'The Sociology of Organizations' in George Ritzer (ed), The Wiley-Blackwell Companion to Sociology, Wiley, Malden, pp. 164-181.
View/Download from: Publisher's site
View description>>
The sociology of organizations is very largely a post-Second World War American invention but it built, initially, on Max Weber's work as it was translated in the post-war era . At the outset the sociological classics were a potent source of inspiration, especially Weber: today that is no longer the case (Adler 2009: 5). The critical function of the classics as being a signifier for disparate world views that encapsulate deep and compelling insights into the human condition has been largely abandoned (Alexander 1987). One refreshing sign of the times, however, is the recent publication of The Oxford Handbook of Sociology and Organization Studies, edited by Paul Adler, in 2009. The usual candidates, Marx, Weber, and Durkheim, are considered, as well as many others (some of whom might have been surprised to be called sociologists).
Darcy, SA & Appleby, L 2011, 'Sydney 2000: Moving from Post-Hoc Legacy to Strategic Vision and Operational Partnerships' in Legg, D & Gilbert, K (eds), Paralympic Legacies, Common Ground Publishing, Champaign, Illinois, pp. 75-98.
View description>>
Legacy remains one of the most important issues relating to multisport mega-events across the globe and it could be argued that the development of legacy is one of the most urgent imperatives in elite sport. In this regard the Paralympics is no exception to the quest for long term legacy; however, little in the way of documentation appears to be forthcoming from the International Paralympic community in this regard. This book reviews the concept of legacy across previous Paralympic Games by providing a series of chapters under the headings of `The Paralympic Legacy Debate, `Paralympic City Legacies, `Emerging Issues of Paralympic Legacy and `Reconceptualising Paralympic Legacies. The issues arising are discussed in terms of a meta-analysis of the authors work and offer interesting ideas which if taken up by the International Paralympic Committee, International Olympic Committee, Bid Committees, OCOGs and major sports could change the face of Paralympic legacy towards the positive forever.
Fee, A & Budde-Sung, AEK 2011, 'The Link in the Lesson' in Wankel, C & Law, JS (eds), Streaming Media Delivery in Higher Education, IGI Global, Hershey PA, pp. 20-38.
View/Download from: Publisher's site
View description>>
Video is generally seen as a passive, primarily didactic teaching method; an approach at odds with contemporary cross-cultural training which tends to emphasize highly interactive ”experiential” methods. In this chapter we draw on contemporary theories of learning to argue that video-based cross-cultural training is, in fact, more flexible than it is given credit for, and can play an important role in developing learners’ cultural intelligence. In doing this, we outline several practical and creative ways in which video can be used to develop cultural intelligence.
Fleming, P & Mandarini, M 2011, 'Towards a Workers' Society? New Perspectives on Work and Emancipation' in The Oxford Handbook of Critical Management Studies, Oxford University Press.
View/Download from: Publisher's site
View description>>
© Oxford University Press, 2013. This article aims to discuss the central importance of work in the critical management studies (CMS) movement. It proposes that work is perhaps the key category in CMS because the discipline represents a theoretical blending of management and the sociology of work. The first section discusses why work is a central concern for CMS. The article then discusses how work has been studied, the theoretical traditions and the empirical 'objects' that characterize CMS research. The third section discusses the 'bringing work back in' debate since it highlights some keen differences about what work means in critical research today. The article then adds a specific contribution by suggesting some alternative avenues of analysis. It draws upon the idea of the social factory and the different types of work (conventional, identity, and social) that it inaugurates. The article concludes by discussing the implications of our analysis by returning to a founding value of the CMS movement, emancipation.
Foley, C, Taylor, T & Maxwell, H 2011, 'Gender and Cultural Diversity in Australian Sport' in Long, J & Spracklen, K (eds), Sport and Challenges to Racism, Palgrave Macmillan UK, UK, pp. 167-182.
View/Download from: Publisher's site
View description>>
NA
Foley, CT, Schlenker, K & Schweinsberg, SC 2011, 'Case Study: Triple Bottom Line Event Evaluation and the 2010 CountryLink Parkes Elvis Festival' in Allen, J, O'Toole, W, Harris, R & McDonnell, I (eds), Festival and Special Event Management, John Wiley and Sons Australia, Australia, pp. 511-515.
Frawley, SM & Toohey, KM 2011, 'The importance of prior knowledge: The Australian Olympic Committee and the Sydney 2000 Olympic Games' in Toohey, K & Taylor, T (eds), Australian Sport: Antipodean Waves of Change, Routledge, London, UK, pp. 111-130.
View description>>
This study investigates how the Australian Olympic Committee (AOC) was involved in the formation of the Sports Commission (SSC) within the Sydney Organising Committee for the Olympic Games (SOCOG) and as a critical contributor to the staging of the Sydney 2000 Olympic Games. Using a figurational sociological framework, the intended and unintended consequences of the AOC's strategic and operational involvement are explored. The case shows how important early negotiations were in the case of the Sydney Olympics, when the host governments and Olympic Organizing Committees, in the period immediately following the winning of a bid, were inexperienced in Olympic negotiations and distracted by the euphoria of securing the Games. This left the more knowledgeable Olympic organization, the AOC, well placed to leverage its prior experience and extensive Olympic figurations, in order to gain a strategic advantage over the other Australian Olympic stakeholders. The research makes a contribution to Olympic studies, specifically in relation to the role of the host National Olympic Committee (NOC) in the organizing of an Olympic Games. Furthermore, the research findings have management implications for the International Olympic Committee (lOC) and future host NOCs, particularly in relation to the structuring of Olympic Organizing Committee governance arrangements.
Keller, LR, Feng, T & Wang, Y 2011, 'Measures of Risk Equity' in Cochran, JJ, Cox, LA, Keskinocak, P, Kharoufeh, JP & Smith, JC (eds), Encyclopedia of Operations Research & Management Science, Wiley, Hoboken, USA.
View/Download from: Publisher's site
View description>>
Abstract This article covers measures of fairness or equity for situations involving risk, as represented with a probability distribution over outcomes, which often include adverse health or safety outcomes.
Keller, LR, Wang, Y & Feng, T 2011, 'Fairness and Equity in Societal Decision Analysis' in Cochran, JJ, Cox, LA, Keskinocak, P, Kharoufeh, J & Smith, JC (eds), Encyclopedia of Operations Research & Management Science, Wiley, Hoboken, USA.
View/Download from: Publisher's site
View description>>
AbstractThis article provides a brief theoretical and empirical introduction to the examination of fairness and equity in societal decision analysis.
Leung, LT 2011, 'Australia' in Barnett, G (ed), Encyclopedia of Social Networks, Sage, Thousand Oaks, California, pp. 60-62.
Lyons, M & Dalton, B 2011, 'Australia: A continuing love affair with the new public management' in Governance and Regulation in the Third Sector: International Perspectives, pp. 238-259.
Lyons, MJ & Dalton, BM 2011, 'Governance and Regulation in the Third Sector' in Phillips, S & Smith, SR (eds), Governance and Regulation in the Third Sector: International Perspectives, Routledge, London, UK, pp. 238-259.
View/Download from: Publisher's site
View description>>
The purpose of this book is to explore the implications for nonprofit organizations of the transition from New Public Management.(NPM) to more collaborative forms of relational or distributed governance. The case of Australia, which is examined in this chapter, does not provide strong evidence for such a transition. It also shows the difficulty of generalizing about relations between governments and the third sector. During the 1980s Australian governments- both state and national, Labor and Liberal- gradually embraced the set of beliefs and practices that came to be known as NPM. This embrace was not without its critics, but it had powerful supporters and transformed the role of government and the practice of governing. It also had direct implications for the third sector.
Maxwell, H, Taylor, TL & Foley, CT 2011, 'Social inclusion of muslim women in Australian community sport' in Long, J, Fitzergerald, H & Millward, P (eds), Delivering Equality in Sport and Leisure, Leisure Studies Association, Eastbourne UK, pp. 15-33.
View description>>
The social and community building potential of sport has been highlighted by social policy makers and academics both in Australia and overseas (Australian Sports Commission, 2006; Coalter, 2007; Collins and Kay. 2003; Human Rights and Equal Opportunity Commission, 2007; Jarvie, 2003; Nicholson and Hoye, 2008; Rojek, 2005). There is a 'presumption that sport can help to address the multifaceted aspects of social exclusion (e.g. reduce crime, increase employability, improve health) and contribute to community development and social cohesion' (Coalter. 2007: p. 19). In ethno culturally diverse societies such as Australia, with a vast array of ancestral identities. languages, and religions, sport has been strategically deployed to overcome the challenges of social exclusion and marginalisation among minority ethnic groups.
Schulenkorf, N & Thomson, AK 2011, 'United through Sports: Managing Sport-For-Development Programs in Disadvantaged Communities' in Ratna, A & Lashua, B (eds), Community and Inclusion in Leisure Research and Sport Development, Leisure Studies Association, Eastbourne, pp. 55-76.
View description>>
Sport programs and special events have received increasing interest and support by local, state, federal governments, as well as third sector organisations as a tool for reducing intergroup conflict and facilitating cooperation between disparate communities. While impact assessments and sociological investigations of sport-for-development projects have become subject to some empirical analysis, there has been limited research that explores how sport can be operationalised to achieve desired social development outcomes. To fill this gap, this paper investigates two independent sport-for-development case studies from Sri Lanka and rural Australia, and utilises interviews, observations and document analysis techniques to explore organisational approaches and management strategies employed to facilitate social development through sport. Findings are analysed in relation to Thomson et al.âs (in press) management framework, which is used as the basis for a wider discussion on the implications for sport-for-development initiatives in disparate community settings. Through adopting an approach where leadership values community interests and needs, strategies outlined in this document can contribute to sport being used as a vehicle to achieve wider social outcomes, including informal reconciliation, inclusive social change, and overall social development.
Simon, J, Wang, Y & Keller, LR 2011, 'Paradoxes and Violations of Normative Decision Theory' in Cochran, JJ, Cox, LA, Keskinocak, P, Kharoufeh, J & Smith, JC (eds), Encyclopedia of Operations Research & Management Science, Wiley, Duluth, USA.
View/Download from: Publisher's site
View description>>
AbstractIn this article, first classic examples of descriptive violations of normative decision theory from Allais and Ellsberg are discussed, and then the behavioral phenomena of loss aversion, endowment effect, status quo bias, and framing effects are discussed.
Taylor, TL, Lock, DJ & Darcy, SA 2011, 'The Janus face of diversity in Australian sport' in Toohey, K & Taylor, T (eds), Australian Sport: Antipodean Waves of Change, Routledge, London, pp. 25-39.
View description>>
In this essay, Janus is used as a metaphor for examining the nature of cultural diversity in Australian sport. It does so by firstly presenting a historical context for sport in Australia and the relative lack of cultural diversity found in sport. Within a country dominated by the running codes of football and cricket, the position of soccer in Australia was somewhat unique as it became a bastion for many non-Anglo migrant groups. However, in the I 980s and 1990s soccer's lack of organizational success at the slate and national level was negatively ascribed to the tensions between the ethnically affiliated clubs. the same clubs that were ironically the stalwarts driving the growing popularity of the sport. We examine the initiatives used to restructure the game in Australia to make football more appealing to mainstream (i.e. non-ethnically aligned) spectators. The contemporary situation is explored through secondary documentation and the results of a survey of 3,056 spectators undertaken during the first season of the new A-League are presented. The essay concludes with a discussion about the relative success of the restructure in terms of changing the face of Australian soccer.
Wang, Y, Keller, LR & Simon, J 2011, 'Descriptive Models of Perceived Risk' in Cochran, JJ, Cox, LA, Keskinocak, P, Kharoufeh, J & Smith, JC (eds), Encyclopedia of Operations Research & Management Science, Wiley, Hoboken, USA.
View/Download from: Publisher's site
View description>>
Abstract This article provides a brief introduction to descriptive models of perceived risk. The first part focuses on monetary risks or any risks whose information can be distilled into payoffs and their probabilities. The second part focuses on psychological research on societal risks such as psychometric models. Some further developments are also included such as cross‐cultural studies and the risk‐as‐feelings hypothesis.
Adair, D 2011, 'Building global understanding: ethnocultural diversity and sport', Sport in Society, vol. 14, no. 6, pp. 737-740.
View/Download from: Publisher's site
Agarwal, R & Selen, W 2011, 'Multi‐dimensional nature of service innovation', International Journal of Operations & Production Management, vol. 31, no. 11, pp. 1164-1192.
View/Download from: Publisher's site
View description>>
PurposeInnovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit. ESO helps us expand our understanding of service innovation to include a service network or service system's dimension.Design/methodology/approachA structural equation model is specified and estimated based on constructs and relationships grounded in the literature, as well as self‐developed constructs, using empirical data from 449 respondents in an Australian telecommunications service provider (SP) and its partnering organisations.FindingsResults show that ESO is a multi‐dimensional construct which was operationalised and validated through an extensive literature review, exploratory factor analysis, confirmatory factor analysis, and structural equation modelling using a holdout sample.Research limitations/implicationsQualitative and empirical data analysis was undertaken with data collected from a single large telecommunications SP organisation, and its partnering organisations. Future research may seek to collect data from the entire telecommunications industry sector and their partnering organisations, across other service sectors, or even any other organisation where collaboration is pivotal to their success.Pr...
Ali, SM, Paul, SK, Azeem, A & Ahsan, K 2011, 'Forecasting of optimum raw material inventory level using artificial neural network', International Journal of Operations and Quantitative Management, vol. 17, no. 4, pp. 333-348.
View description>>
This paper develops an artificial neural network (ANN) model to forecast the optimum level of raw materials inventory as a function of product demand, manufacturing lead-time, supplier reliability, material holding cost, and material cost. The model selects a feed-forward back-propagation ANN with twelve hidden neurons as the optimum network. We test the model with pharmaceutical company data. The results show that the model can be useful to forecast raw material inventory level in response to different parameters. We also compare the model with fuzzy inference system (FIS) and simple economic order quantity (EOQ). It can be seen that ANN model outperforms others. Overall, the model can be applied for forecasting of raw materials inventory for any manufacturing enterprise in a competitive business environment.
Baker, E, Onyx, J & Edwards, M 2011, 'Emergence, social capital and entrepreneurship: Understanding networks from the inside', Emergence: Complexity and Organization, vol. 13, no. 3, pp. 21-38.
View description>>
Communities are a major research context for both social capital and entrepreneurship, and 'networks' is a core concept within both frameworks. There is need for conceptualizing network formation processes, and for qualitative studies of the relational aspects of networks and networking, to complement the existing mainly quantitative studies. Within complexity theory, emergence has been linked with formation of entities including networks, and with social entrepreneurship. In this paper, community networks are interpreted as an emergent dynamic process of action and interaction through an empirical case study conducted in an urban community setting. Interviews were conducted with experiential experts at networking. The study was designed within a social capital framework, but frequent reporting of entrepreneurship prompted additional analysis. Practical and theoretical implications of the network study findings are examined in light of the three frameworks together, and further empirical studies are suggested.
Carabetta, G 2011, ''Fair Work and the Future of Police Industrial Regulation in Australia'', Australian Journal of Labour Law, vol. 24, no. 3, pp. 260-260.
Carter, C, Clegg, S & Wåhlin, N 2011, 'When science meets strategic realpolitik: The case of the Copenhagen UN climate change summit', Critical Perspectives on Accounting, vol. 22, no. 7, pp. 682-697.
View/Download from: Publisher's site
View description>>
This paper argues that the impasse over tackling climate change at the 2009 climate change summit is a result of the outcome of the prevailing power and politics at the summit. The paper discusses the sociological literature on power and notes that the f
Clegg, S, Dany, F & Grey, C 2011, 'Introduction to the Special Issue Critical Management Studies and Managerial Education : New Contexts ? New Agenda ?', M@n@gement, vol. 14, no. 5, pp. 272-272.
View/Download from: Publisher's site
Clegg, S, Dany, F & Grey, C 2011, 'Introduction to the special issue critical management studies and managerial education: New contexts? New agenda?', Management, vol. 14, no. 5, pp. 271-279.
Collins, J, Reid, C & Fabiansson, C 2011, 'Identities, Aspirations and Belonging of Cosmopolitan Youth in Australia', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 3, no. 3, pp. 92-107.
View/Download from: Publisher's site
View description>>
This article presents the results of a survey of the attitudes, aspirations and belonging of mainly immigrant minority youth living in Western and south western Sydney conducted in 2007 to provide some evidence to contest the populist view of immigrant youth as being a threat to Australian society. Rather the survey points to the very positive aspirations of Sydney’s immigrant youth, their strong sense of having a positive future role in Australian society, their sense of belonging and ownership of their neighbourhood. They live connected lives, with multicultural friendship networks rather than living their lives parallel to and separate from other youth. Only one in three surveyed identify as ‘Australian’, with most offering some hybrid-Australian identity. This finding worried the Australian government, who did not give publication approval of the research until late 2010. The paper argues that a more cosmopolitan approach to multiculturalism would assist in valuing the globalised, fluid, hybrid identities of immigrant youth and assist in relieving the nationalist anxieties about Australian cultural, linguistic and cultural diversity.
Cunha, MPE, Rego, A & Clegg, S 2011, 'Beyond addiction: Hierarchy and other ways of getting strategy done', European Management Journal, vol. 29, no. 6, pp. 491-503.
View/Download from: Publisher's site
View description>>
Hierarchy is habitually presented as the right organizational infrastructure through which to deploy and achieve strategy. We analyze the strategy process, specifically the strategy/execution debate, from the perspective of hierarchy, and contrast the hierarchical mode where top management dominates by separating strategy/ formulation and execution with three alternative modes where the power circuits of strategy extend beyond the managerial elite and are shared by several strategic agents. These three possibilities are: (1) the porous hierarchical mode, in which the hierarchs/higher-ups transfer part of the power for shaping and informing the strategy to the base of the organization; (2) the distributed mode, in which the hierarchs have no direct influence but rather indirect moral authority over execution, and (3) the strategy as simple rules mode, in which strategy/execution is taken as a single iterative process where strategy evolves on the basis of a minimal structure that facilitates strategic interaction and prevents hierarchical control from stifling adaptation.
Cunha, MPE, Rego, A & Clegg, S 2011, 'Pol Pot, alias Brother Number One: Leaders as instruments of history', Management & Organizational History, vol. 6, no. 3, pp. 268-286.
View/Download from: Publisher's site
View description>>
Pol Pot is one twentieth century leader with a specific place in history as the orchestrator of one of that century's many significant genocides. As the commander of the deadly Khmer Rouge, he orchestrated the genocide perpetrated in Cambodia between 197
Darcy, S 2011, 'Developing Sustainable Approaches to Accessible Accommodation Information Provision: A Foundation for Strategic Knowledge Management', Tourism Recreation Research, vol. 36, no. 2, pp. 141-157.
View/Download from: Publisher's site
View description>>
© 2011 Tourism Recreation Research. The research consistently shows that the constraints to accessible accommodation identified by people with disability are firmly grounded in information provision. Information is the foundation on which people make their travel planning decisions and the provision of detailed and accurate accessible accommodation information is critical to the decision-making process for people with disability. To improve upon this current situation, this paper seeks to make the connection between accessible tourism, consumer needs, supply-side perspectives, government regulation/coordination, sustainability, accessible accommodation information provision and strategic knowledge management. First, demand research is examined to understand the specific constraints identified by consumers with disability and the specific accommodation criteria they seek when planning their trips. Second, the paper presents a summary of the supply-side research that presents the industry perspective on the consumer group and their accessible accommodation stock. Third, as with any tourism market development government regulation and coordination have very important roles to play brokering an industry-wide approach to accessible tourism. While tourism has been predominantly a market-driven sector with government support for infrastructure and marketing, an avenue to improve accessible accommodation information provision can be fostered through their coordination role to offer a more sustainable approach for consumers and the supply sector while progressing human rights outcomes. The paper concludes by presenting a case study of an Accessible Accommodation Assessment Template as a foundation to information provision on which to base a strategic knowledge management framework.
Darcy, S & Pegg, S 2011, 'Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers', International Journal of Hospitality Management, vol. 30, no. 2, pp. 468-476.
View/Download from: Publisher's site
View description>>
The tourism sector globally has become increasingly mindful of how an ageing population is reshaping service provision forms and offerings. This being particularly true of accommodation operations where there is a now a growing recognition of the commercial value for providing market groups with exceptional service. With this in mind, this study sought to ascertain the perceptions of managers in the accommodation sector towards disability service provision with a view to identifying any current service gaps or failings. An inductive, qualitative approach was used with the data collection phase incorporating a series of one on one interviews and a focus group. The in-depth interviews were conducted with 10 managers of hotels deemed to have accessible rooms that complied with the relevant building codes and standards. A focus group comprised 22 managers of hotels located in the Sydney central business district, Australia. Study findings revealed five key themes that had not been previously discussed in the literature. They were: inclusive attitudinal approach; safety; the responsibility of people with a disability to communicate their needs to the hotel; perceptions of accessible rooms by the general public; and operational processes. Related themes that emerged from the data analysis that had previously been aligned with the literature included: legislative responsibility, policy and building codes; disability as a market segment; staff awareness/training; and language, marketing, and promotion information. Implications with respect to management of accessible rooms in the accommodation sector are outlined and further areas of research are proposed. © 2010.
Deroy, X & Clegg, S 2011, 'When events interact with business ethics', Organization, vol. 18, no. 5, pp. 637-653.
View/Download from: Publisher's site
View description>>
The article analyses the dynamics of the interaction between events and business ethics within organizations. Events comprise those unpredictable things that happen. When they do, organizationally embedded managers will be responsible for making sense of these events. By being responsible, they are enacting ethics in the choices that they make for dealing with them. Events always raise ethical considerations because they are non-routine rather than a strict repetition of existing repertoires. Under certain circumstances, which we illustrate with a theory of the event, drawing on the work of Gilles Deleuze, we are able to investigate the de/institutionalizing of ethics theoretically. We draw on the new economic sociology to discuss the conditions of ethical and event de/institutionalization. Finally, we conceptualize the linkage between micro and macro dimensions framing the dynamics of business ethics in interaction with events.
Edwards, D & Griffin, T 2011, 'Tourist Pathways in Cities: Providing Insights into Tourists Spatial Behaviour', SSRN Electronic Journal, pp. 1-13.
View/Download from: Publisher's site
View description>>
Cities are shaped by flows of people, money and goods. Amongst the people who move through cities are tourists. The types of activities and spaces within cities that satisfy a tourist’s needs are often concentrated into distinctive geographic areas – precincts – and the tourist’s experience is most commonly one of moving between these precincts in search of the city’s highlights. While the movement of tourists through cities is observable, it is complex and not well understood. Understanding tourists’ spatial behaviour can greatly assist those engaged in the management and planning of urban destinations. To address this issue, since 2007 researchers in the Urban Tourism Program at the University of Technology Sydney have been examining tourists’ spatial behaviour using GPS technology, in tandem with other methods that assist with ‘interpreting’ the spatial activity. Studies have been conducted in Sydney, Canberra, London and Melbourne. This paper provides insights into how tourists view and use the city, highlighting differences in their general patterns and range of movement in these cities.
Fee, A & Gray, SJ 2011, 'Fast-tracking expatriate development: the unique learning environments of international volunteer placements', The International Journal of Human Resource Management, vol. 22, no. 3, pp. 530-552.
View/Download from: Publisher's site
View description>>
International volunteering has traditionally been viewed as a pursuit that, while admirable, provided little benefit for the volunteer beyond altruistic satisfaction. Yet several recent studies suggest that an international volunteer placement can fast-track the development of valuable global skills and capabilities. To date, no research has offered a systematic explanation for this. This article presents a framework that outlines the unique mechanisms of international volunteer placements that contribute to them being fertile learning environments for expatriates. In doing so, it draws on evidence from a longitudinal study of the learning experiences of a sample of international volunteers from Australia and New Zealand.
Fee, A, McGrath-Champ, S & Yang, X 2011, 'Expatriate performance management and firm internationalization: Australian multinationals in China', Asia Pacific Journal of Human Resources, vol. 49, no. 3, pp. 365-384.
View/Download from: Publisher's site
View description>>
This paper presents the results of an empirical study exploring the expatriate performance management systems of 16 Australian multinational firms operating in China. The results show that highly internationalized firms tend to be better at deploying the `hard components of performance management (goal-setting and performance appraisals), and yet most firms, and in particular highly internationalized ones, are poor at managing `soft control mechanisms like training and mentoring. The results give some support for the notion that expatriate performance management takes on increased importance as a firm's international operations become more dispersed; however, it also suggests a lack of appreciation of the value of soft control mechanisms in achieving this. The study contributes to international human resource management literature by identifying the relationship between the degree of internationalization of firms and the nature of expatriate performance management.
Fleming, P & Sturdy, A 2011, '‘Being yourself ’ in the electronic sweatshop: New forms of normative control', Human Relations, vol. 64, no. 2, pp. 177-200.
View/Download from: Publisher's site
View description>>
This article extends research about high-commitment management practices in tightly controlled work environments typified by the call centre. One promising research avenue suggests that normative management systems in such contexts, involving ‘fun’ exercises and culture programmes, etc., are more about distracting employee attention away from other, more taxing controls. This article develops such an approach by exploring the specific nature and conditions of such distraction. An empirical study of a call centre in which employees were encouraged to ‘ just be themselves’ (in relation to lifestyle differences, sexuality, diverse identities, etc.) reveals how the distractions are partly informed by the dysfunctions of existing technical, bureaucratic and conventional cultural controls, all of which homogenize workers. Furthermore, the new regime not only serves to distract employees, but proves instrumental in capturing their sociality, energy and ‘authentic’ or ‘non-work’ personalities as emotional labour. At the same time, it gives rise to some contestation and less individualistic forms of authenticity. These outcomes have wider implications for our understanding of worker autonomy in and around hybrid control systems.
Frawley, S & Cush, A 2011, 'Major sport events and participation legacy: the case of the 2003 Rugby World Cup', Managing Leisure, vol. 16, no. 1, pp. 65-76.
View/Download from: Publisher's site
View description>>
Internationally, the past three decades has seen a significant growth in the staging of major sport events (Cashman, 2006). These events are staged by host organizers and supported by governments for many varied reasons. One rationale often provided by governments to justify their investment in such events is that they will encourage their population to become more physically active through sport participation. The purpose of this paper is to explore the impact hosting major sport events has on sport participation for a host nation. To address this research question, a recent major sport event hosted in Australia, namely the 2003 Rugby World Cup, is investigated. The findings from the study suggest that the sport of rugby witnessed an increase in sport registrations following the staging of the event. The increase, however, was substantially greater for the junior rugby category than the senior rugby category.
Georgakis, S, Wilson, R & Hu, X 2011, 'Addressing the Teaching and Learning Challenges of ‘Service Courses’: A Case Study of Pedagogical Reform and Innovation', The International Journal of Learning: Annual Review, vol. 18, no. 1, pp. 233-244.
View/Download from: Publisher's site
Gratton, C, Rowe, N & Veal, AJ 2011, 'International Comparisons of Sports participation in European Countries: an Update of the COMPASS Project', European Journal for Sport and Society, vol. 8, no. 1-2, pp. 99-116.
View/Download from: Publisher's site
View description>>
COMPASS (Coordinated Monitoring of Pmticipation in Sports) was a jointly funded initiative of the UK Sports Council, English Sports Council, and the Italian Olympic Committee (CONI), the aim of which was to examine existing systems for the collection and analysis of sports participation data in European countries with a view to identifying ways in which harmonisation may be achieved, so that greater comparability of data from different European countries would become possible. The COMPASS report (UK Sport, Sport England and CONI, 1999) was published in 1999 and provided comparative data on sports participation for seven European countries, Finland, Sweden, the Netherlands, UK, Ireland, Italy and Spain. The comparisons were made using an analytical framework that categorised participation into seven participation groups related to intensity of participation, club membership and whether participation was competitive or not. Despite the difficulties in making cross-national comparisons in sports participation across European countries, the COMPASS report has shown that there is evidence of an emerging European profile of sports participation. This paper attempts to build on the original COMPASS results and analyse what lessons can be learned for making comparisons of sports participation across European countries today.
Harrison, B 2011, 'Embedding Graduate Skills - High-achieving Students:Workshop Model', Asian Social Science, vol. 7, no. 4, pp. 52-60.
View/Download from: Publisher's site
View description>>
This paper investigates a unique program developed at Macquarie University entitled the "Aspiring Professionals Program". The program's aim is to attract high-achieving students and to assist these students with the transition between university and their first job. In particular, this paper addresses the skills that graduates are frequently lacking, as reported by both recruiting organizations and in the literature. The particular needs of high-achieving students are considered, as well as the residential workshop method within which the program operates. The curriculum content and delivery are described and the results from the initial year are documented. In conclusion, plans to update and improve the program are considered.
Helin, S, Jensen, T, Sandström, J & Clegg, S 2011, 'On the dark side of codes: Domination not enlightenment', Scandinavian Journal of Management, vol. 27, no. 1, pp. 24-33.
View/Download from: Publisher's site
View description>>
In this paper, we show how a middle manager interprets the action of two employees as problematic and how he solves it by using the company's code of ethics as the basis for firing them. Our telling of the story unmasks a darker side of codes and we conceptualize it in terms of power and domination. The paper contributes to the literature on corporate codes of ethics (CCEs) and corporate ethics programs by showing that such codes need not necessarily play an enabling role in organizations. Rather than being instruments of enlightenment and self-regulation, they may be used as instruments to further domination.
Hossan Chowdhury, M 2011, 'Ethical issues as competitive advantage for bank management', Humanomics, vol. 27, no. 2, pp. 109-120.
View/Download from: Publisher's site
View description>>
PurposeEthics have always played a crucial role in the realm of business and commerce. This paper aims to extract the principle factors of ethical practices to develop a model for competitive advantage in banking and to show the relation between ethical practice and customer satisfaction and the linked reason for satisfaction as a tool for competitive advantage.Design/methodology/approachBased on the literature review, ethical issues in banking have been identified as a foundation work. Then an empirical study using survey research has been completed. The survey questionnaire has been designed using the literature and pilot survey input. Factor analysis has been conducted to derive ethical factors for competitive advantage from the survey data, which included 186 responses. χ2 tests were also carried out to show the linked relationship between ethical practice, customer satisfaction and reason for satisfaction.FindingsFrom the analysis, two principle factors have been extracted: the cost leveraging factor; and the value leveraging factor which lead to competitive advantage. More over, it also revealed that high ethical practice results in high customer satisfaction and performance.Practical implicationsThis study develops a guideline of competitive advantage for bank management through ethical practice.Originality/valueThe paper extracts how ethical factors create competitive advantage in banking and the linked reason of ethical practice and performance of ban...
Klettner, AL & Clarke, T 2011, 'Board Performance Evaluation Post-Financial Crisis', Keeping Good Companies, vol. 63, no. 4, pp. 200-206.
View description>>
Over the last ten years, the practice of conducting performance evaluations of boards of directors has become commonplace in large corporations. Not only is the process widely established but it is seen as an essential tool in achieving better board performance and effectiveness.
Kornberger, M & Clegg, S 2011, 'Strategy as performative practice', Strategic Organization, vol. 9, no. 2, pp. 136-162.
View/Download from: Publisher's site
View description>>
This article focuses on the relation between strategy-as-practice and its power effects in the context of a strategy project ( Sustainable Sydney 2030) undertaken by the City of Sydney. The following three interrelated questions guided the enquiry: How is strategy practised? What knowledge is it based upon? And what are its power effects? Based on a detailed empirical analysis of the strategy-making process, the article charts how strategy rendered the city knowable and how performative effects of strategizing mobilized the public and legitimized outcomes of the process while silencing other voices. The article’s theoretical contribution is threefold: first, it shows that strategizing is performative, constituting its subjects and shaping its objects; second, that strategizing has to be understood as aesthetic performance whose power resides in the simultaneous representation of facts (traditionally the domain of science) and values (the realm of politics); third, and consequently, that strategy is a sociopolitical practice that aims at mobilizing people, marshalling political will and legitimizing decisions. The article concludes with reflections on five practical implications of the study.
Kornberger, M, Kreiner, K & Clegg, S 2011, 'The value of style in architectural practice', Culture and Organization, vol. 17, no. 2, pp. 139-153.
View/Download from: Publisher's site
View description>>
To date, organization theory's attempts to understand architecture firms have focused by and large on debates about increasing managerialization and economization of the profession. This paper suggests an alternative approach by conceptualizing architecture as practice that does not adhere only to a narrow economic logic of value creation but also focuses on the production of aesthetic value. We will introduce the concept of style to understand how architecture practice routinely breaks routines and follows the rule of rule breaking. We will analyze architecture practice as a form of organized heresy - a hegemonic engine for the production of difference. In order to illustrate our points we will draw on qualitative empirical fieldwork with an architecture firm (synonym Earth Architects). © 2011 Taylor & Francis.
Leung, LT 2011, 'Phoning home', Forced Migration Review, vol. 38, pp. 24-25.
View description>>
The telephone is the most critical piece of technology for resettled refugees connection to family members in terms of availability and familiarity. However, it is not without challenges such as the limited communication technology choices back `home and the costs involved.
Lock, D, Taylor, T & Darcy, S 2011, 'In the Absence of Achievement: The Formation of New Team Identification', European Sport Management Quarterly, vol. 11, no. 2, pp. 171-192.
View/Download from: Publisher's site
View description>>
Motives to attend sport and form identification with sporting teams attract considerable attention in the literature. Previous research has determined that vicarious achievement is a key construct leading to attendance and identification. Conceptual and theoretical development has focused on established sport teams, and has not been inclusive of the formation of identification in a new team context. New sport teams do not have a history of achievement or well established traditions through which to attract fans, thus the constructs that influence the formation of identification with new sport teams may be conceivably different. In this study a mixed-method approach was used to explore key themes leading to the formation of new team identification with a new football team in Australia. Findings illustrated that vicarious achievement is less relevant in a new team, new league context. New team identification was characterized by a strong desire to support the sport of football in an Australian league. The home city of members and the match day occasion were also important themes in the formation of new team identification. © 2011 European Association for Sport Management.
Mather, G, Denby, L, Wood, LN & Harrison, B 2011, 'Business graduate skills in sustainability', Journal of Global Responsibility, vol. 2, no. 2, pp. 188-205.
View/Download from: Publisher's site
View description>>
PurposeThe purpose of this paper is to review research and strategies in Australian business education that aim to foster graduate capabilities in sustainability concepts and practices, also to present a case study of teaching practice along with ideas for future development.Design/methodology/approachThe authors report on a research project by seven Australian universities, with financial support from the Australian Learning and Teaching Council (ALTC), on how to develop and grade graduate capabilities with sustainability identified as a core graduate skill. An example is presented from the Faculty of Business and Economics of a strategy in action – the use of a case study (centred on sustainability practices at the university) to enhance the skills of merit scholars.FindingsCorporate social responsibility is a well‐established concept in business management theory, with sustainability principles emerging as a core feature. In the higher education sector, the spirit may be willing, but training in the application of these principles has been implemented as an add‐on rather than an embedded part of the curriculum. Although efforts are being made to find ways of nurturing graduate capabilities in sustainability practice, a significant obstacle is the lack of teaching models and materials. The authors offer findings from the ALTC graduate skills project as well as a case study of implementation.Originality/valueThe authors report on practical innovations in fostering business graduate skills in implementing sustainability principles, assess the utility of current education practice and present some sug...
Merrett, C, Tatz, C & Adair, D 2011, 'History and its racial legacies: quotas in South African rugby and cricket', Sport in Society, vol. 14, no. 6, pp. 754-777.
View/Download from: Publisher's site
View description>>
South African identity has always been shaped by racial quotas; that is, divisions, assignments, allowances and allocations based on socially created ideas of race and difference. Both law and custom assigned a hierarchy which separated the rulers from the ruled, and allocated and rationed goods, services and enjoyments in all spheres of life, including sport. `Superior whites were layered above the Cape coloured people, followed by the Indian community and, lastly, the Africans, the black majority. This article looks briefly at the historical context of racial divisions and, with the downfall of apartheid, the rhetoric of an avowedly de-racialized `new South Africa. Given the chronic history of negative discrimination, it is understandable that affirmative action has become a major policy framework in the building of a post-apartheid society. But sport is a sobering example of how a domain can be `re-racialized in this quest. How does the African National Congress justify the (re)introduction into sport of a proportional or numerical quota system based on racial categories? Is there a need for demographic representativeness in white-dominated sports like cricket and rugby, but seemingly not in black-dominated soccer? Is an arithmetic quota system not merely a logical extension of the reviled racial genres and divides of previous centuries?
Morgan, AA & Frawley, SM 2011, 'Sponsorship legacy and the hosting of an Olympic Games: The case of Sydney 2000', Journal of Sponsorship, vol. 4, no. 3, pp. 220-235.
View description>>
This study examines the sponsorship legacy experienced by the Australian Olympic Committee (AOC) after hosting the Sydney 2000 Olympic Games. (An earlier version of this paper was presented at the International Event Forum, held on the Gold Coast, Australia, in July 2009.) A multi-layered framework based on the work of Daellenbach et al. (2006) forms the basis of the analysis. Primary data were collected through in-depth interviews with 14 executives, who were associated with Olympic sponsorship and the Sydney Games. The results indicate the positive impact hosting the Games had on AOCs profile and credibility in the Australian sports industry. Conversely, the research found that AOCs post-Olympic sponsorship projections for the years 200104 were overly optimistic, with less than half of the forecast A$60m revenue stream being achieved.
Onyx, J & Leonard, RJ 2011, 'Complex systems leadership in emergent community projects', Community Development Journal, vol. 46, no. 4, pp. 493-510.
View/Download from: Publisher's site
View description>>
The literature on community development rarely addresses the issue of emergent leadership. Community development is a non-linear process which may arise from the initiatives of people within the community, utilizing their social capital with relatively few economic or human capital resources. Yet to answer the question of how the community is mobilized for development, the issue of leadership must be addressed. An individual or a group must mobilize the community for this purpose. As Barker et al. (in Leadership and Social Movements, Manchester Unity Press, Manchester, 2001) argue, leadership is an essential element of change. In this paper, we explore the issue of emergent leadership in five community case studies. The theoretical lens of complexity theory is used to analyse the ways in which leadership emerges. Seven themes emerged, some of which were consistent with complexity theory.
Onyx, J, Ho, C, Edwards, M, Burridge, N & Yerbury, H 2011, 'Scaling Up Connections: Everyday Cosmopolitanism, Complexity Theory & Social Capital', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 3, no. 3, pp. 47-67.
View/Download from: Publisher's site
View description>>
One of the key questions of contemporary society is how to foster and develop social interactions which will lead to a strong and inclusive society, one which accounts for the diversity inherent in local communities, whether that diversity be based on differences in interest or diversity in language and culture. The purpose of this paper is to examine three concepts which are used in the exploration of social interactions to suggest ways in which the interplay of these concepts might provide a richer understanding of social interactions. The three concepts are everyday cosmopolitanism, complexity theory and social capital. Each provides a partial approach to explanations of social interactions. Through focussing on social networking as a significant example of social interactions, we will demonstrate how the concepts can be linked and this linking brings potential for a clearer understanding of the processes through which this inclusive society may develop.
Oswick, C, Fleming, P & Hanlon, G 2011, 'From Borrowing to Blending: Rethinking the Processes of Organizational Theory Building', Academy of Management Review, vol. 36, no. 2, pp. 318-337.
View/Download from: Publisher's site
Paul, SK & Azaeem, A 2011, 'An artificial neural network model for optimization of finished goods inventory', International Journal of Industrial Engineering Computations, vol. 2, no. 2, pp. 431-438.
View/Download from: Publisher's site
View description>>
In this paper, an artificial neural network (ANN) model is developed to determine the optimum level of finished goods inventory as a function of product demand, setup, holding, and material costs. The model selects a feed-forward back-propagation ANN with four inputs, ten hidden neurons and one output as the optimum network. The model is tested with a manufacturing industry data and the results indicate that the model can be used to forecast finished goods inventory level in response to the model parameters. Overall, the model can be applied for optimization of finished goods inventory for any manufacturing enterprise in a competitive business environment. © 2011Growing Science Ltd. All rights reserved.
Perrott, BE 2011, 'Health Service Delivery in Australia: Gaps and Solutions', Journal of General Management, vol. 36, no. 3, pp. 53-66.
View/Download from: Publisher's site
View description>>
This paper is intended to stimulate discussion on the issue of health service delivery. It will examine some of the underlying characteristics of services and review them from a health service perspective. It will then explore the nature and implications of health service failure. Key findings from a recent Australian study of practice in open disclosure in public hospitals will be reviewed for the purpose of discussing the implications of the impact of service failure in a health care setting. The paper then goes on to explore the process and nature of health service delivery in terms of potential shortcomings and flaws with its implication for service quality. To assist in the analysis of this topic and to begin the debate on potential solutions, a matrix table is developed to highlight the key areas of health service failure, suggest possible causes, and then go on to suggest prescriptive measures to help manage the risks involved in the health service delivery process.
Perrott, BE 2011, 'Strategic issue management as change catalyst', Strategy & Leadership, vol. 39, no. 5, pp. 20-29.
View/Download from: Publisher's site
View description>>
PurposeUnder high turbulence conditions, a company's periodic planning cycle needs to be supplemented with a dynamic, real‐time, strategic‐issue‐management system. This paper aims to investigate this issue.Design/methodology/approachA case study of a prominent Australian healthcare organization shows the eight steps for how its management used the strategic issue management (SIM) process to identify, rank and address strategic issues in a rapidly changing business environment.FindingsThe paper finds that, for companies entering a period of turbulence, the tracking, monitoring, and management of strategic issues become s imperative so that the corporate, strategy, and capability do not fall out of alignment.Practical implicationsThe company's survival may well depend on having a well‐developed process for decision‐makers to rapidly put forth critical rebalancing responses.Originality/valueIn the SIM approach, external issues are manifest as opportunities and threats, and internal issues as strengths and weaknesses. Issues are viewed in the context of the environment, strategy, and capability (E‐S‐C) framework. A 3×3 strategic issue priority matrix is used to map the level of urgency and potential impact of each issue.
Reggers, AL, Faulkner, S & Wearing, SL 2011, 'Stakeholder Collaboration in a Prospective World Heritage Area: The case of the Kokoda and the Owen Stanley Ranges', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 3, no. 2, pp. 35-54.
View description>>
The process of listing a World Heritage Area in developing countries is often much more complex than in the West. Often all stakeholders are not taken into consideration. This paper presents a case study of Kokoda and the Owen Stanley Ranges, currently a tentative World Heritage site, to show the complexities in stakeholder collaboration and attribution in the process of World Heritage designation. Six key stakeholders were identified in the study. Upon examination of four attributes of stakeholders: power; legitimacy; urgency; and proximity, it was found that all stakeholders in this case study have a high legitimacy in the listing process however only the local community holds high levels of power, urgency and proximity. Additionally it was found that several stakeholders, like the private sector, have too many weak relationships with other stakeholders, resulting in a lack of communication. These findings present the first step in understanding how it might be possible to improve the listing process of World Heritage Sites in developing countries through effective stakeholder collaboration.
Schulenkorf, N & Sugden, J 2011, 'Sport for Development and Peace in Divided Societies: Cooperating for Inter-Community Empowermentin Israel', European Journal for Sport and Society, vol. 8, no. 4, pp. 235-256.
View/Download from: Publisher's site
View description>>
© 2011, Copyright 2011 Taylor and Francis Group LLC. The idea of using sport for social, cultural and community development has been promoted for decades; however, only limited empirical research can be found that analyses the strategic potential of sport projects in contributing to conflict resolution, reconciliation and peace building in deeply divided societies. This study concentrates upon the experiences of a number of Football for Peace (F4P) projects operating in Israel in 2009. It identifies and investigates the inter-community sport management strategies employed in a particular project that featured Jewish, Arab, and Circassian communities in Northern Israel. The article focuses on and assesses the role played by external change agents in facilitating project delivery and development. Following an interpretive mode of enquiry, observations and focus group discussions with key project facilitators and sport coaches were conducted exploring participant experiences and using this information to develop practical recommendations for social development through sport. The following six strategic dimensions were elicited as critical elements for promoting positive inter-community relations, building local capacity and enhancing overall social development: greater emphasis on training for all volunteers; the provision of role model support; the development of local commitment and leadership; improvement of sport programming; the facilitation of wider community involvement; and project augmentation and extension. We argue that these practical suggestions have transferable implications for other grassroots organisations and NGOs that use sport projects in divided and/or disadvantaged communities elsewhere in the world.
Schulenkorf, N, Thomson, A & Schlenker, K 2011, 'Intercommunity Sport Events: Vehicles and Catalysts for Social Capital in Divided Societies', Event Management, vol. 15, no. 2, pp. 105-119.
View/Download from: Publisher's site
View description>>
Sport events are believed to promote dialogue, integration, and peaceful understanding among disparate groups, even when other forms of negotiation have not been successful. However, the social outcomes from sport events are largely anecdotal and there is a need to empirically examine the active engagement of groups with “others” in participatory sport event projects. This article investigates the potential of an intercommunity sport event in contributing to intergroup development and social capital building in the ethnically divided Sri Lanka. It follows an interpretive mode of inquiry where findings are derived from the analysis of 35 in-depth interviews with Sinhalese, Tamil, Muslim, and international event stakeholders. By providing evidence of the varying sociocultural experiences at the event, this article discusses the event's impact on intergroup relations and its influence on the stock of social capital available to communities. Findings can assist governments, policy makers, and nongovernmental organizations (NGOs) in advancing policies and practical measures that build on events as vehicles and catalysts for enhanced intergroup relations and the creation of social capital.
Starbuck, WH & Clegg, SR 2011, 'Can We Still Fix M@n@gement? The Narrow Path Towards a Brighter Future in Organizing Practices', M@n@gement, vol. 12, no. 5, pp. 332-359.
Stewart, B, Adair, D & Smith, A 2011, 'Drivers of illicit drug use regulation in Australian sport', SPORT MANAGEMENT REVIEW, vol. 14, no. 3, pp. 237-245.
View/Download from: Publisher's site
View description>>
Most Australian sport stakeholders not only believe that government regulation is a good thing, but also assume that intervention in the drug-use problem will improve sports social outcomes and operational integrity. In this paper we examine the regulation of illicit drug use in Australian sport through an interrogation of two cases: the Australian Football League and the National Rugby League. Using Pierre Bourdieus conceptual frames of social field, capital, and habitus, we aim to secure a clearer understanding of the drivers of Australian sports illicit drug regulations by (1) identifying those stakeholders who set the drug regulation agenda, (2) revealing the values and dispositions that underpin these regulations, and (3) explaining how dominant stakeholders go about sustaining their position and marginalising those stakeholders with opposing drug regulation claims. Our results show that Australian sports drug-use regulations are driven by a set of values and dispositions that views sport as an instrument for shaping the character of its participants, and drugs as a threat to sports moral fabric and good standing. The dominant stakeholders, comprising the Commonwealth Government, its sport agencies, and the major governing bodies for sport, imposed these values and dispositions on peripheral stakeholders by designing a drugs-in-sport social field that yielded capital and power to only those participants who endorsed these values and dispositions. Peripheral stakeholders including players, their agents, and drug-treatment professionals who mostly shared different values and dispositions, were sidelined, and denied the opportunity of adding to their already limited supplies of capital, power, and policy making influence.
Veal, AJ 2011, 'CALL FOR PAPERS: Leisure and Public Policy', World Leisure Journal, vol. 53, no. 4, pp. 351-351.
View/Download from: Publisher's site
Veal, AJ 2011, 'Leisure', Managing Leisure, vol. 16, no. 2, pp. 169-173.
View/Download from: Publisher's site
Veal, AJ 2011, 'Leisure participation patterns and gender: the survey evidence on Australian adults', Annals of Leisure Research, vol. 14, no. 2-3, pp. 120-142.
View/Download from: Publisher's site
View description>>
In recognition of the principle that quantitative methods have a role to play in gender-related studies of leisure, alongside qualitative methods, this paper draws on past and current official Australian national surveys to examine mens time use and leisure participation patterns. Three frequently asserted observations on leisure and gender, and mens leisure behaviour in particular, are addressed. First, the proposition that early survey-based leisure research was `gender blind is shown to have not generally been the case in Australia. Second, it is shown that, while it is broadly true that men have more leisure time than women, this is not the case for some key socio-demographic groups. Third, the observation that men have higher levels of participation in leisure activities than women often relies on data on sport and physical recreational activities only, but when a comprehensive definition of leisure is adopted, including such categories as cultural activity and informal outdoor recreation, and when frequency of participation is taken into account, it is found that, while leisure patterns of men are different from those of women, the quantum of participation does not significantly favour men. The paper also addresses the issue of change over time, showing that gender-related patterns of time-use and leisure participation in Australia have changed over recent decades, suggesting that observations based on quantitative empirical data should be reviewed from time to time as new data become available. Finally, the paper examines the life-time distribution of time, revealing a remarkable similarity between men and women.
Veal, AJ 2011, 'Planning for leisure, sport, tourism and the arts: goals and rationales', World Leisure Journal, vol. 53, no. 2, pp. 119-148.
View/Download from: Publisher's site
View description>>
On the basis of a review of some 82 sets of official, professional and academic English-language guidelines, this paper! evaluates eight rationales, goals and associated planning approaches for planning for leisure, sport, tourism and the arts: (1) meeting standards; (2) providing opportunity; (3) managing (natural/ heritage) resources; (4) meeting demand; (5) satisfying stakeholder groups; (6) meeting needs; (7) meeting participation targets; and (8) providing (net) benefits. A number of the approaches are found to suffer from limitations that are generally overlooked by the guidelines reviewed. While guidelines are often strong in providing advice on data collection, they are invariably weak in regard to data analysis and the relationships between goal setting, data analysis and policy formation. A single solution to the difficulties identified is not offered, but it is concluded that a yet to be developed demand/participationlbenefits-based approach to planning would offer a way forward.
Veal, AJ 2011, 'The leisure society I: myths and misconceptions, 1960–1979', World Leisure Journal, vol. 53, no. 3, pp. 206-227.
View/Download from: Publisher's site
View description>>
Recent discussion in the World Leisure Journal has raised the issue of the place of the "leisure society thesis" in the development of leisure studies. Some have argued that the thesis was a key, but misconceived, "project" of the early phase of leisure studies which has done lasting damage to the leisure studies brand. Others argue that the thesis was a passing preoccupation which has long since been superseded and is no longer of relevance. In this paper, it is noted that recollections of the leisure studies thesis in its heyday of the 1960s and 1970s are often unspecific and at times ill-informed. The paper is not a defence or critique of the leisure society thesis but an attempt to establish a more accurate history through discussion of fivemyths: I. that portrayals of the leisure society in the 1960s and 1970s invariably involved visions of the future; 2. that there was a consensus within the leisure studies community concerning a future leisure society; 3. that the thesis was a significant feature of the early leisure studies literature; 4. that definitions of the leisure society were based on predictions of falling working hours; and 5. that leisure society proponents themselves predicted reductions in working hours.
Wearing, S & Darcy, S 2011, 'Inclusion of the 'Othered' in Tourism', COSMOPOLITAN CIVIL SOCIETIES-AN INTERDISCIPLINARY JOURNAL, vol. 3, no. 2, pp. 18-34.
View description>>
This paper highlights that tourism, due to the fact it is a multi-faceted activity and by implication its management has similar multiple contexts, often leads to the exclusion of many who are part of that tourism context. One area that has been left on the fringes of tourism is how contemporary tourism management has othered those regarded as being removed from the neoliberal business foundation of tourism. One such group is the host communities in developing countries. The failure to involve and engage with host communities and develop collaboration in the process of planning and management for tourism is and has in the past been detrimental to the sustainability of tourism. In many cases, host communities have been ignored by the industry, with few or no mechanisms or processes put in place to enable them to participate in the management of tourism. This paper presents an overview of how this engagement of host communities can expand the market for tourism and lead to more satisfying visitor experiences, enhance the sustainability of these experiences and, thus, be considered good management practice within the industry.
Wearing, S, Buchmann, A & Jobberns, C 2011, 'Free Willy: the whale‐watching legacy', Worldwide Hospitality and Tourism Themes, vol. 3, no. 2, pp. 127-140.
View/Download from: Publisher's site
View description>>
PurposeThe purpose of this paper is to explore contemporary issues in film tourism with reference to the growth in related tourism fields.Design/methodology/approachThe paper examines the relationship between growth in dolphin and whale watching and the popularity of theFree Willyseries of films.FindingsObserves that films can significantly influence aspects of ecotourism, especially in terms of the expectations of tourists.Practical implicationsThe paper illustrates how new tourism niche markets are strongly influenced by nature‐related films and discusses the implications for tourism stakeholders.Originality/valueThe paper reviews and reveals the potential for film‐induced ecotourism.
Wilson, R, Georgakis, S & Hu, X 2011, 'Meeting the Challenges of Electrical Engineering Service Courses', Australasian Journal of Engineering Education, vol. 17, no. 2, pp. 91-100.
View/Download from: Publisher's site
Zyglidopoulos, S & Fleming, P 2011, 'Corporate accountability and the politics of visibility in ‘late modernity’', Organization, vol. 18, no. 5, pp. 691-706.
View/Download from: Publisher's site
View description>>
It is generally held that because of developments associated with late modernity large corporations are now much more visible and therefore more accountable. In this article, we challenge this idea and propose contrary and position: that precisely because of late modernity global corporations have become less accountable to their stakeholders. In particular, we argue that because of globalization, the explosion of scientific knowledge and the nature of risk in late modernity, it has in some respects become easier for corporations to conceal their unethical practices (making them less accountable). Drawing on sociological theory concerning late modernity, we seek is to demonstrate how the fashionable ‘ideology of visibility’ habors an insidious anti-democratic tendency apropos wider accountability. In light of this position, the article concludes by discussing the political implications and possibilities for rendering business corporations more democratically accountable.
Agarwal, R, Choi, J, Ramamurthy, R, Selen, W & Selim, HM 1970, 'How can Service-Oriented Architecture drive service innovation in newly emerging service systems?', Proceedings - 7th International Conference on Information Processing and Management, ICIPM 2011, International Conference on Advanced Information Management and Service, IEEE, Jeju Island, Korea, pp. 1-6.
View description>>
Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought to the market by networks of firms, selected for their unique capabilities and operated in a coordinated manner, referred to as a service system or service value network (SVN). Bringing such service innovations to market by a network of firms requires extensive coordination and integration of data, information/knowledge and processes, while ensuring strategic alignment of partnering firms. In this research we examine how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), acts as an enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI). © 2011 AICIT.
Bardon, T, Clegg, S & Josserand, E 1970, 'Exploring Individuals' Moral Agency In Practice: A Foucauldian Analysis', Academy of Management.
Dalton, BM & Jung, K 1970, 'North Korea's Informal Markets and the Increasing Role of Women.', Proceedings of the Korean Studies Association of Australasia, Korean Studies Association of Australasia Biennial Conference, University of New South Wales, University of New South Wales, pp. 2-34.
View description>>
This paper focuses on the spread of markets in North Korea and the role of women in this process. It does this by presenting individual accounts of North Korean female defectors and contextualizing these with data drawn from in-depth interviews with representatives of transnational and South Korean NGOs, government officials and North Korean experts and analysis of a variety of English and Korean language materials. In so doing the paper seeks to provide a more nuanced understanding of North Korean society at a time of unprecedented economic and social change.
Fee, A & Gray, SJ 1970, 'Transformational learning experiences of international assignments: A field study', Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011.
View description>>
Employing a theoretical model of learning and individual change, we compare the work-related expatriate learning experiences of a sample of Australian and New Zealand international volunteers deployed in the Aisa Pacific by Australian Volunteers International, a non-government multinational organization, with those of a 'control' group of non-volunteers working in a domestic context. Tracking both groups over a 12-month period, our longitudinal field research shows that the volunteers' learning incidents differed in terms of context, process and outcomes. Notably, international volunteers experienced learning outcomes that were more frequently transformational, involving fundamental changes to their values, perspectives or assumptions.
Fee, A & Gray, SJ 1970, 'Transformational learning experiences of international assignments: A field study', Academy of Management 2011 Annual Meeting - West Meets East: Enlightening. Balancing. Transcending, AOM 2011.
View/Download from: Publisher's site
View description>>
Employing a theoretical model of learning and individual change, we compare the work-related expatriate learning experiences of a sample of Australian and New Zealand international volunteers deployed in the Aisa Pacific by Australian Volunteers International, a non-government multinational organization, with those of a 'control' group of non-volunteers working in a domestic context. Tracking both groups over a 12-month period, our longitudinal field research shows that the volunteers' learning incidents differed in terms of context, process and outcomes. Notably, international volunteers experienced learning outcomes that were more frequently transformational, involving fundamental changes to their values, perspectives or assumptions.
Foley, CT, Edwards, DC & Schlenker, K 1970, 'Event legacies: Beyond the tourism spend', Proceedings from the 2011 Leisure Studies Association (LSA) Leisure in Transition: People, Policy and Places., Leisure Studies Association, Southampton, England, UK.
Foley, CT, Schlenker, K & Edwards, DC 1970, 'The sociable aspects of conferences: Lessons for associations and business event organisers', Challenging Leisure: Australia and New Zealand Association of Leisure Studies 10th Biennial Conference, Australian and New Zealand Association for Leisure Studies, Dunedin, New Zealand, pp. 56-57.
Frawley, SM 1970, 'Organising Sport at Mega-Events: The Case of Sydney 2000', Sport Management Australia and New Zealand, Sydney.
Leung, LT 1970, 'Communication Technology in Refugee Resettlement', Fourth International Conference on Global Studies, Rio de Janerio, Brazil.
Leung, LT 1970, 'Consumer advocacy for refugees and communications technology: highlights from Mind the Gap', Record of the Communications Policy & Research Forum 2011, Communications Policy & Research Forum, Network Insight, Sydney, pp. 301-308.
View description>>
This paper will give an overview of how refugees technology use has previously been studied. It will further demonstrate how the recent Mind the Gap project funded by ACCAN is a pioneering piece of research that provides insight into a marginalised group of technology consumers about which little is known, and who are under-represented in studies of technology consumers. The Mind the Gap research project extends an earlier pilot study by the author (Leung, Finney Lamb, Emrys 2009) which examined asylum seekers and refugees uses of technology in situations of displacement, including refugee camps. It was also one of the first studies to explore technology access and use inside immigration detention centres. A key finding of the pilot study was the fundamental role of telephony in the lives of refugees and asylum seekers in sustaining precarious connections with family members and subsequently, their overall emotional wellbeing. This was the basis for focusing on the telecommunications landscape, products and services in Mind the Gap
Leung, LT 1970, 'Inclusive Design for Digital Accessibility', 2nd Annual National Public Sector Digital Media Officers' Forum 2011, Melbourne.
View description>>
Dr Leungâs research is focused on the critical yet disregarded factors of new media experience: how technology is appropriated by those with limited access to it, as well as the problems and possibilities which arise when technology is made available to marginalised groups. This session will explore accessibility as part of a holistic approach to thinking about and designing user experiences. Drawing from recent studies, Dr Leung will examine the importance of user research in inclusive design. As accessibility relates to both technology and content, an understanding of usersâ technical and language literacy and practices is imperative.
Sachdeva, M & Agarwal, R 1970, 'An innovation experience: What does innovation mean to practising organisations?', The Future of Work and Organisations, Australian and New Zealand Academy of Management Conference, ANZAM, Wellington, NZ, pp. 1-28.
View description>>
Organisat ions strive to be innovat ive in order to survive and succeed in an everchanging business environment . Nevertheless, do these organisations really understand the meaning of innovat ion? The meaning and understanding of innovat ion is changing, original ly l imi ted to science and technological innovations it now includes innovat ion due to value co-creation, environmental and social chal lenges. Innovat ion is still an opaque concept, though many efforts are involved in developing an understanding of an organisat ion. This paper aims to explore the perspectives and patterns of Austral ian f irms pract ising innovat ions in their day-to-day activities. The paper further examines the pat terns of innovat ion involving innovation resources, efforts, outputs, and metrics used to measure innovat ion. An empirical study wi th qualitative analysis forms the basis of this paper.
Sachdeva, M & Agarwal, R 1970, 'Innovation in Services and its measurement at firm level: A Literature Review', The role of operations management in delivering business performance, ANZAM Operations, Supply Chain and Services Symposium, 2011 ANZAM Operation, Supply Chain and Services Symposium, Geelong, Victoria, pp. 402-425.
View description>>
http://www.deakin.edu.au/buslaw/gsb/anzam/docs/anzam-papers.pdf
Scerri, M & Agarwal, R 1970, 'Redefining productivity for inter-firm operations and supply chain', The role of operations management in delivering business performance, ANZAM Operations, Supply Chain and Services Symposium, 2011 ANZAM Operation, Supply Chain and Services Symposium, Geelong, Victoria, pp. 383-401.
View description>>
Traditionally, productivity is defined as the measure of outputs produced for any given number of inputs. This measure seeks to establish a best practice indicator relative to the allocation of resources, be it labour, capital, available technology, cost of inputs, or scale of operations and is generally applied at a firm level. Further, firm level data are then often aggregated based on geography, industry or industry sub-sector and are used largely for comparative purposes and to measure changes in productivity over time
Schlenker, K & Foley, CT 1970, 'Beyond Tourism and Economic Benefits', Local Government and Shires Association (LGSA), Engadine, Sydney.
Schweinsberg, SC, Wearing & Darcy 1970, 'Exploring the use of repertory grids to examine the social impacts of tourism development in rural areas', Cosmopolitan Civil Societies Research Centre (CCS) Social Impacts Conference, Sydney.
Sivaprakasam, S & Agarwal, R 1970, 'Service innovation - lessons from modularization and open innovation - a new service value', The future of Work and Organisations, Australian and New Zealand Academy of Management Conference, ANZAM, Wellington, NZ, pp. 1-18.
View description>>
The traditional manufacturing model of volume-variety influencing the conduct of business is not entirely representative of service-centric business. The latter has two key differences â it is much more end-user centric and individualistic in experience. The complex nature of service attributes also make it much more convoluted. The notion of product being the centre of interaction is being replaced with service processes involving participants and generally defined between a service provider and service consumer. The aim of this paper is to validate the service innovation hypotheses put forward based on significant developments in value networks, open interfaces, and business models recently. In doing so, this theoretical paper substantiates the claim that prescriptive volume-variety relationships are little meaningful in service delivery environment.
Wang, KY, Wang, PZ & Agarwal, R 1970, 'The mediating effect of endogenous creativity on knowledge exploitation and firm performance in an emerging economy', Investigating Strategies of Recovery from the Recession, International Strategic Management Conference, Type setting: Mehtap OZSAHIN, Paris-France, pp. 875-882.
View description>>
The emerging economies are key factors in the future growth of world trade and the maintenance of global financial stability. Little is known about the way in which firms in emerging economies strategically manage the learning â creativity process to develop competitive advantage in both domestic and global markets. We extend the literature on learning and human capital by positing a model and examining 1) the mediating role of higherorder human capital in the relationship between learning facilitation and knowledge exploitation (KE); and 2) the mediating role of endogenous creativity in the KE â firm performance relationship. Qualitative method based on the sample in Chinaâs firms was adopted and the results indicate that all the hypothesized relationships are supported.
Wearing, McDonald, M & Schweinsberg, SC 1970, 'Colonial narratives/ cultural dialogues: The Palin effect in televisions transferal of otherness'', Australia and New Zealand Association of Leisure Studies 10th Biennial Conference, Australian and New Zealand Association for Leisure Studies, Dunedin, New Zealand.
View description>>
The purpose of this paper is to explore how the narrator of travel shows/documentaries can possibleinfluences the attitudes and behaviour of pre‐trip tourists to host cultures. It use the lens of the theoreticalideas of the ‘Flaneur’ and the ‘Choraster’ to enable a position to be constructed. Though the area of film andtelevision impact of on tourist behavior has been researched the examination of the impact of travel shows ontourist culture is an under research area and yet its impact given the amount of television watched bypotential tourist is considerable. There seems to be lack of information regarding the impact of the type ofshow to the resultant approach of the traveller to the destination culture often seen by the tourist as the‘other’. The travel television show which inspired the researchers to embark on this study was the narration ofthe ‘Himalaya’ by Michael Palin. The researchers explored the series looking at Palin’s role as a Flaneur in histravels and how the idea of we will make the ‘World British’ is conveyed in the travel dialogue constructedfrom his travel experiences. We take these experiences using qualitative approach and undertake a contentthematic analysis of the visual and dialogues that occur gathered from this show and compared with showswhere the approach is more inclusive of the destination population and culture.
Williams, TM 1970, 'A Triple-Agent Approach to Research Organisational Change for Corporate Sustainability', Annual Meeting of the Academy of Management, San Antonio, US.
Yu, K 1970, 'The Revival of Formal Organizations Using Identity Repertoires', Society for the Advancement of Socio-Economics, Madrid, Spain.
Agarwal, R, Green, R, Randhawa, K & Agarwal, N Department of NSW Health 2011, Management Matters in NSW Hospitals - Findings from the NSW Health Management Practices Research Project - Background Report, pp. 1-107, Sydney.
View description>>
Management matters in NSW Hospitals - Findings from the NSW Health Management Practices Research Project - Background Report
Benn, SH & Agarwal, R 2011, Sustainable Supply Chain Management, pp. 1-40, Sydney.
View description>>
Todayâs marketplace is characterised by evolving customer needs, increased competition and rapidly changing technologies. According to Gattorna (2010), supply chain designers inside enterprises will need to take these emerging developments into consideration as they reconfigure their supply chains for the future. For example, organisations now take the location of suppliers into consideration in the strategic decision making process. Organisations who do not seek to initiate sustainability practices in their supply chain will fall behind organisations that are proactively superseding government mandates. Hence organisations need to apply a sustainable supply chain management framework to shift their focus towards creating a truly sustainable competitive advantage. This report examines the drivers of the shift to sustainable supply chain management, including the important role that is being played by the public sector in terms of providing leadership and governance. It highlights the imperative for best practice assessment tools and for leading organisations to demonstrate the pragmatic opportunities associated with sustainable supply chains that are available to both organisations and governments alike. Taking up these approaches will support a sustainable, high performance economy in Australia.
Collins, J, Jakubowicz, AH & Chafic, WF Australian Government Department of Immigration and Citizenship 2011, Voices Shaping the Perspectives of Young Muslim Australians, pp. 1-197, Canberra.
View description>>
This is the final report on the research project the `Voices Shaping the Perspectives of Young Muslim Australians Today to the Department of Immigration and Citizenship (DIAC). The aims of this research project are: 1) to provide a social ecology of the voices that inspire young Muslims, the voices they hear including their own, their peers and the official voices of the society and government; 2) to review the relevant literature in Australia and comparable nations; 3) to identify the plurality of voices of influence and the various ways in which young Muslim Australians mobilize religious and political symbols, and language around cultural, social and political issues; 4) to identify the relevant sources and voices of influence important for shaping the experience, attitudes, beliefs and opinions of young Muslims in Australia; and 5) to provide an assessment of current practical measures which support and facilitate voices and to identify consistent gaps in government, non-government and individual approaches in this regard. The Department of Immigration and Citizenship's expressed aim for commissioning this research is to identify and support young people in general and where appropriate.
Darcy, SA, Taylor, TL, Murphy, AJ & Lock, D Canberra: Australian Sport Commission. 2011, Getting Involved in Sport: The Participation and non-participation of people with disability in sport and active recreation, pp. 1-78, Canberra.
Edwards, DC, Foley, CT & Schlenker, K Business Events Sydney 2011, Beyond Tourism Benefits: Measuring the social legacies of business events, pp. 1-73, Australia.
Fisher, L, Agarwal, R & Green, R AiG Industry Group 2011, A more Competitive Manufacturing Industry - Management and Workforce Skills and Talent, pp. 1-196, Sydney.
View description>>
The manufacturing sector is strategically important to the Victorian economy as a source of jobs, exports, investments, innovation, and research and development. Despite its declining share of national and state output, manufacturing remains the second-largest sector in the Victorian economy. The starting point for this research report, prepared by the Australian Industry Group in partnership with the University of Technology Sydney, is that effective management practices, skills and capabilities have the potential to drive productivity, innovation and competitiveness in the Victorian manufacturing sector. The sector is dependent on the availability of a skilled workforce which is able to adapt and respond to the significant challenges it faces. These challenges include the shift to higher-level skills driven by the introduction of new technologies and the demands of global competition, the recruitment and retention challenges that come from other sectors hungry for skills, such as the resources sector, and the challenges that flow from a wide public perception that manufacturing is a sector at risk. The essential questions addressed are: â¢To what extent are skills and talent critical to the competitiveness of Victoriaâs manufacturing industry? â¢How are skills and training requirements changing with the needs of industry? â¢How important are management and strategic capabilities to global competitiveness for Victorian manufacturers? Sitting behind those questions are a multitude of issues, many of which are canvassed in the report. The research has been undertaken from an industry perspective. The guiding questions have been: What are the needs of industry? And what is important to enterprises and what would make a difference? The aim of this report is to make comment on the skilling system from the perspective of where it intersects with industry and enterprises.
Goodall, H, Cadzow, A, Byrne, D & Wearing, S UTS ePRESS 2011, Waterborne Vietnamese Australians and Sydney's Georges River parks and green spaces, pp. 1-43, Sydney.
View description>>
Waterborne: Vietnamese Australians and Sydney's Georges River parks and green spaces, has been created by talking with the Vietnamese Australians who live around the Georges River and who often visit its parklands.
Green, R & Agarwal, R Ministry of Economic Development, New Zealand 2011, Management Matters in New Zealand: How Does Manufacturing Measure Up?, no. 11/3, pp. 1-51, Wellington.
View description>>
This paper benchmarks management practices in New Zealand manufacturing firms against the global best. The project was undertaken by a research team from the University of Technology Sydney and is part of a world-wide study led by the London School of Economics and McKinsey & Co. The findings suggest that while some of New Zealand’s firms are as good as any in the world, there is a substantial ‘tail’ of firms that are mediocre, especially in their approach to people management. This is a key differentiating factor between New Zealand and better performing, more innovative countries, and it echoes similar recent findings for Australian manufacturers. The research findings also suggest that there is a link between the quality of management – scored across 18 dimensions of people, performance and operations – and enterprise productivity. This study suggests that New Zealand manufacturing firms need to improve the management performance to build longer-term competitive advantage. It reveals that some management practices represent opportunities for improvement for these manufacturing firms. The study demonstrates that a cost-effective way of improving the productivity performance of New Zealand firms is to promote a transformation in the calibre of the management and leadership of its organisations. This is the key to a more innovative, dynamic and sustainable economy into the future.
Green, R, Agarwal, R, Brown, PJ, Randhawa, K & Agarwal, N Department of Qld Health 2011, Management Matters in Queensland Hospitals - Findings from the Queensland Health Management Practices Research Project - Background Report, pp. 1-110, Brisbane.
Green, R, Agarwal, R, Brown, PJ, Randhawa, K & Agarwal, N Department of Qld health 2011, Management Matters in Queensland Hospitals - Findings from the Queensland Health Management Practices Research Project - Final Report, pp. 1-62, Brisbane.
Green, R, Agarwal, R, Kaine, SJ, Tan, H & Randhawa, K UTS 2011, Human Resource Management Practices - Australian medium sized manufacturing firms - Final Report, pp. 1-37, Sydney.
View description>>
This research on human resource management in Australian medium-sized manufacturing firms is an extension of the Australian Management Practices (AMP) Research commissioned by Enterprise Connect, Department of Innovation, Industry, Science and Research (DIISR) in 2009. The previous AMP research was based on interviews conducted with 439 medium and large-sized manufacturing firms in Australia through structured conversational interviews which examined their management practices across eighteen different dimensions, corresponding to three broad areas of management - operations, performance and people. Enterprise Connect engaged the University of Technology, Sydney (UTS) to conduct an extension research to examine the area of human resource management (HRM) in greater detail. The objective of this research is to identify HRM best practices and better understand the main reasons why Australian medium-sized manufacturing firms lag behind other countries in the area of people management. This research study employs qualitative research methodology to gain rich insights into the HRM practices adopted by medium-sized Australian manufacturing firms and compares groups of âbestâ, âaverageâ and âworstâ performers in the area of people management, based on the people management score attained in the original AMP research.
Green, R, Agarwal, R, Kaine, SJ, Tan, H & Randhawa, K UTS 2011, Human Resource Management Practices in Australian manufacturing medium-sized manufacturing firms - Background Report (Part 2), pp. 1-158, Sydney.
View description>>
This report is the background report (part 2) of the research on human resource management in Australian medium-sized manufacturing firms is an extension of the Australian Management Practices (AMP) Research commissioned by Enterprise Connect, Department of Innovation, Industry, Science and Research (DIISR) in 2009. The previous AMP research was based on interviews conducted with 439 medium and large-sized manufacturing firms in Australia through structured conversational interviews which examined their management practices across eighteen different dimensions, corresponding to three broad areas of management - operations, performance and people. Enterprise Connect engaged the University of Technology, Sydney (UTS) to conduct an extension research to examine the area of human resource management (HRM) in greater detail. The objective of this research is to identify HRM best practices and better understand the main reasons why Australian medium-sized manufacturing firms lag behind other countries in the area of people management. This research study employs qualitative research methodology to gain rich insights into the HRM practices adopted by medium-sized Australian manufacturing firms and compares groups of best-, average- and worst-performers in the area of people management, based on the people management score attained in the original AMP research.
Green, R, Agarwal, R, Kaine, SJ, Tan, H & Randhawa, K UTS 2011, Human Resource Management Practices in Australian manufacturing medium-sized manufacturing firms - Literature Review (Part 1), pp. 1-35, Sydney.
View description>>
This is the literature review for the research on human resource management in Australian medium-sized manufacturing firms is an extension of the Australian Management Practices (AMP) Research commissioned by Enterprise Connect, Department of Innovation, Industry, Science and Research (DIISR) in 2009. The previous AMP research was based on interviews conducted with 439 medium and large-sized manufacturing firms in Australia through structured conversational interviews which examined their management practices across eighteen different dimensions, corresponding to three broad areas of management â operations, performance and people. Enterprise Connect engaged the University of Technology, Sydney (UTS) to conduct an extension research to examine the area of human resource management (HRM) in greater detail. The objective of this research is to identify HRM best practices and better understand the main reasons why Australian medium-sized manufacturing firms lag behind other countries in the area of people management. This research study employs qualitative research methodology to gain rich insights into the HRM practices adopted by medium-sized Australian manufacturing firms and compares groups of âbestâ, âaverageâ and âworstâ performers in the area of people management, based on the people management score attained in the original AMP research.
Green, R, Agarwal, R, Randhawa, K & Agarwal, N Department of NSW Health 2011, Management Matters in NSW Hospitals - Findings from the NSW Health Management Practices Research Project - Final Report, pp. 1-67, Sydney.
View description>>
The health of the population of New South Wales is a fundamental objective of state and federal governments in Australia. NSW Healthâs Strategic Plan notes that health promotion, better management of health systems and medical advances have all contributed over recent years to improvements in health outcomes. However, it is also recognised in current reform initiatives and proposals that major challenges remain in achieving higher standards in the quality, effectiveness and efficiency of healthcare delivery. The purpose of this study is to evaluate and benchmark the performance of management at the level of the individual hospital â the key organisational unit of system-wide performance and productivity. The study by the University of Technology, Sydney is part of a global survey of health management practices led by a research team from the London School of Economics and Stanford University, covering management practices in hospitals across seven other countries. The NSW Health study replicates the methodology of the global survey in the collection and analysis of data from 116 NSW public hospital personnel with a particular focus on cardiology and orthopaedics. The main finding of the study is that, measured across 21 dimensions of performance, the management of NSW public hospitals ranks fifth out of the group of countries, with a longer âtailâ of poor performing hospitals than the global leaders. The study suggests that improving management practice in NSW hospitals, especially in the area of people management, would be a cost-effective way of lifting the performance of the healthcare system as a whole. Significantly, there is considerable variance in management quality and performance across NSW public hospitals, relating not only to the size and autonomy of hospitals but also to the level of education and skills among hospital managers. A key implication of our study for the health reform process is that reform efforts targeted exclusively to syst...
Green, R, Agarwal, R, Wang, KY, Tan, H & Randhawa, K UTS 2011, Building Dynamic Capabilities - Australian medium sized manufacturing firms - Final Report, pp. 1-44, Sydney.
View description>>
This research on historical dynamic capability building is an extension of the Australian Management Practices (AMP) Research commissioned by Enterprise Connect, Department of Innovation, Industry, Science and Research (DIISR) in 2009. The earlier AMP research was based on conversational interviews conducted with 439 medium and large-sized manufacturing firms in Australia which examined firm management practices across eighteen different dimensions, corresponding to three broad areas of management â operations, performance and people. The AMP research demonstrated that strong management practices lead to enhanced performance and productivity within manufacturing firms and identified skills and capability as key determinants of high management performance in firms. Enterprise Connect engaged the University of Technology, Sydney (UTS) to conduct case study based qualitative methods to gain deeper insights into the historical dynamic capability building within medium-sized manufacturing firms. The selection of firms for this study was based on the overall management score attained in the original AMP research of Australian medium-sized manufacturing firms. This research aspires to highlight the best practices adopted in fostering dynamic capabilities with the aim of addressing the following research question: âWhat are the key capabilities, patterns of capability-building processes, enablers/inhibitors of capability building and their linkages to success among medium-sized Australian manufacturing firms?â
Green, R, Agarwal, R, Wang, KY, Tan, H & Randhawa, K UTS 2011, Building Dynamic Capabilities in Australian manufacturing medium-sized manufacturing firms - Background Report, pp. 1-105, Sydney.
View description>>
This is the background report for the research on historical dynamic capability building is an extension of the Australian Management Practices (AMP) Research commissioned by Enterprise Connect, Department of Innovation, Industry, Science and Research (DIISR) in 2009. The earlier AMP research was based on conversational interviews conducted with 439 medium and large-sized manufacturing firms in Australia which examined firm management practices across eighteen different dimensions, corresponding to three broad areas of management â operations, performance and people. The AMP research demonstrated that strong management practices lead to enhanced performance and productivity within manufacturing firms and identified skills and capability as key determinants of high management performance in firms. Enterprise Connect engaged the University of Technology, Sydney (UTS) to conduct case study based qualitative methods to gain deeper insights into the historical dynamic capability building within medium-sized manufacturing firms. The selection of firms for this study was based on the overall management score attained in the original AMP research of Australian medium-sized manufacturing firms. This research aspires to highlight the best practices adopted in fostering dynamic capabilities with the aim of addressing the following research question: âWhat are the key capabilities, patterns of capability-building processes, enablers/inhibitors of capability building and their linkages to success among medium-sized Australian manufacturing firms?â
Griffin, T & Edwards, DC University of Technology Sydney 2011, Sydney Tourist Wayfinding Report. Prepared for Destination New South Wales, pp. 1-16, Sydney.
Leung, LT Australian Communications Consumer Action Network 2011, Mind the Gap: Refugee and communication technology literacy, pp. 1-34, Sydney.
Clegg, SR 2011, 'Book Review: Cambridge Handbook of Strategy as Practice', SAGE Publications, pp. 1587-1589.
View/Download from: Publisher's site
Knijnik, J 2011, 'Embodied Masculinities in Global Sport', FIT Publishing, West Virginia University, Morgantown, WV, pp. 1-234.
View description>>
Though an integral element of sport sociology, the study of masculinities in sport has been largely confined to Western sports such as American football. This book provides a more expanded view, offering tantalising insights into sport and manliness from culturally and geographically distinct perspectives. Editors Jorge Knijnik and Daryl Adair, along with a group of international researchers, articulate how various types of masculinities can be played out in different sports by drawing from personal experiences of athletes, investigating the cultural -- and even global -- impact of male achievements in sport, and comparing men's experiences in sport with women's. While maintaining the bodys pivotal role in the social construction of gender, Embodied Masculinities provides the sport sociological literature with an innovative and truly global perspective on what it means to be a man , whether on the field, on the court, or in the saddle.
Scerri, M & Agarwal, R 2011, 'Yield Management: The Business of Vocational Education, an Australian Case Study'.
Wearing, S 2011, 'Ecotourism and Environmental Sustainability: Principles and Practices', Elsevier BV, pp. 196-197.
View/Download from: Publisher's site
Wearing, S 2011, 'The sociology of tourism: European origins and developments', Elsevier BV, pp. 700-701.
View/Download from: Publisher's site
