Publications

Ambrose, I, Darcy, S & Buhalis, D 2012, Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism.
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This volume presents an international selection of invited contributions on policy and best practice in accessible tourism, reflecting current practices across a range of destinations and business settings. It brings together global expertise in planning, design and management to inform and stimulate providers of travel, transport, accommodation, leisure and tourism services to serve guests with disabilities, seniors and the wider markets that require good accessibility. Accessible tourism is not only about providing access to people with disabilities but also addresses the creation of universally designed environments, services and information that can support people who may have temporary disabilities, families with young children, the ever-increasing ageing population, as well as creating safer work places for employees. The book gives ample evidence that accessible tourism organisations and destinations can expand their target markets as well as improve the quality of their service offering, leading to greater customer satisfaction, loyalty and expansion of business.

Cashman, R & Harris, R 2012, The Australian Olympic Caravan from 2000 to 2012, 1, Walla Walla Press, Sydney, Australia.
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Australia is the first country to develop an international Olympic caravan to cater for the requirements of large-scale sporting and cultural events. Australians have promoted innovations in ceremonies, sports presentation, the design and look of events, new forms of media and other areas. The caravan was a direct product of the acclaimed Sydney 2000 Olympic and Paralympic Games. Many individuals and firms responded to post-event opportunities to develop a brand that was exceptionally strong. As a result, Australians have dominated this field over the past decade. Since the caravan has largely operated offshore and outside the usual parameters of business, the achievements of many Australians have not been properly understood and recognised. The story of the Australian Olympic caravan is one that needs to be told because it has enhanced the countrys reputation abroad and contributed to the knowledge economy. The caravan demonstrates how this new form of legacy has emerged over a long period through imagination, inventiveness and a 'can do' spirit.

Cederström, C & Fleming, P 2012, Dead Man Working, John Hunt Publishing.
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So what does the worker tell us today? "I feel drained, empty… dead." This book tells the story of the dead man working.

EOWA, EOFWITWA, Clarke, T, Nielsen, BB, Nielsen, S, Klettner, AL & Boersma, M 2012, 2012 Australian Census of Women in Leadership, 1, Australian Government EOWA, Sydney, Australia.
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A research book commissioned by the Australian Government Equal Opportunity Agency. This work reports the results of the 2012 Australian Census of Women in Leadership. The survey includes an analysis of the ASX 500 companies boards and executives gender diversity; gender diversity in public sector boards; and comparison with international initiatives in gender diversity in leadership positions. The work provides a detailed analysis of a large data base, and analytical commentary of the results. There is an assessment of remaining obstacles to achieving greater diversity, and analysis of what is required to create a better pipeline for the development of women for leadership.

Fleming, P 2012, The End of Corporate Social Responsibility Crisis and Critique, SAGE.
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Packed with case studies and a wide range of international examples, this highly critical text reveals CSR as an attempt to gain legitimacy from consumers and employees, therefore furthering the exploitative and colonizing agenda of the ...

Liburd, J, Carlsen, J & Edwards, D 2012, Networks for Innovation in Sustainable TourismCase Studies and Cross-Case Analysis, Tilde University Press, Victoria.
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The production of these case studies began in 2007 at the Business Enterprises for Sustainable Tourism Education Network (BEST EN) Think Tank at Northern Arizona University and continued with the ongoing support of BEST EN and sponsorship of the Curtin Business School. Ten original international case studies were produced and then substantially updated in 2012 for this publication. Contributions were sourced from BEST EN members and associates, who were encouraged to offer descriptions of innovation that would be of interest to an international audience. The resulting case studies could be considered as a convenience sample, that is, a sample design based on information gathered from members of a population who are conveniently accessible to the researcher (Jennings 2001). Ten international cases are included (four from the United States (US), two from Europe, and one each from Australia, Ghana, Sri Lanka and China).The cases are based on primary and secondary research by the contributing authors and each case has been peer-reviewed prior to publication. Cross-case analysis (Patton 1990) was used to provide a research framework for comparing and contrasting the different types and contexts of innovation and also provide for an integrated analysis of the drivers, barriers and processes of innovation and the networks for innovation.The cases have been prepared for use in research and teaching of innovation networks and sustainable tourism development. The analysis and case notes are both designed to facilitate discussion and further investigation of networks for innovation, not only in tourism, but in other economic sectors as well.

Rego, A, Cunha, MPE & Clegg, SR 2012, The Virtues of Leadership, 1, Oxford University Press, Oxford.
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Given the power of multinational organizations in developed and emerging economies, and their role in economic growth, their leaders face particular moral and business challenges in the contemporary global economy. Drawing on the Positive Organizational Scholarship movement, this book explores how virtues and character strengths may be put at the service of positive organizational performance, stressing that virtues represent the 'golden mean' between the extremes of excess and deficiency, and discussing the perverse consequences of 'excessive virtuousness'. The book shares theoretical, anecdotal, and empirical evidence on the convergence between good virtues and good results, aiming to disseminate the idea that managers can be competent and competitive, whilst doing 'good things right'.

Adair, D 2012, 'Indigeneity, race relations and sport management' in Leberman, S, Collins, C & Trenberth, L (eds), Sport Business Management in New Zealand and Australia, Cengage Learning, South Melbourne, pp. 54-80.

Adelstein, J & Clegg, S 2012, 'Negotiating a knowledge economy: juggling knowledge, truth and power' in Handbook on the Knowledge Economy, Volume Two, Edward Elgar Publishing.
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Adelstein, J & Clegg, S 2012, 'Negotiating a knowledge economy: Juggling knowledge, truth and power' in Rooney, D, Hearn, G & Kastelle, T (eds), Handbook on the Knowledge Economy, Volume Two, Edward Elgar Publishing, Cheltenham, UK, pp. 38-53.
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3 Negotiating a knowledge economy: juggling knowledge, truth and power Jennifer Adelstein and Stewart Clegg INTRODUCTION When Peter Drucker (1969, p. 349) identified knowledge as the central component of an innovative economy and society, in many ways he was echoing his fellow Austrian Joseph Schumpeter (1942) in recognizing the power of innovation. It took another 30 years or so for knowledge to be catapulted into a titular role in management. In large part, it was the failure of another project that prepared the path for Knowledge Management (KM). The failed path was Business Process Re-engineering (BPR), and its rethinking of old Tayloristic models unwittingly drove out much tacit knowledge that organizations did not know they had until they lost it. It was in the wake of the widespread failure of BPR projects that concerns with Knowledge with a capital K emerged as mainstream management fare. Knowledge became influential in discourses concerned with first-world social and economic development, such as the `knowledge economy (Adler, 2001; Machlup, 1962 [1980]; Mokyr, 2002), `knowledge society (Drucker, 1993; Hargreaves, 2003), `information economy (Boisot, 1998; Brown and Duguid, 1998; Wolff, 2005) and other similar terms. The rhetoric attached to the concepts of a knowledge economy and knowledge society situated the signifier as the basis of global world order. Knowledge began to influence economics discourses and become a constitutive part of the discourses of globalization (Jessop, 2004; Robertson, 2008). In all dominant discourses, particular truths attain a level of authority and legitimacy that transcends the specificity of...

Ambrose, I, Darcy, S & Buhalis, D 2012, '1. Introduction' in Best Practice in Accessible Tourism, Multilingual Matters, pp. 1-16.
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Cameron, B & Darcy, S 2012, 'Wheelchair Travel Guides' in Buhalis, D, Darcy, S & Ambrose, I (eds), Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism, Channel View Publications, United Kingdom, pp. 265-284.
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This chapter is based on a travel guide which was first published in Australia in 1995, Easy Access Australia-- A Travel Guide to Australia (Cameron, 1995, 2000). Easy Access Australia (EM) reflects an individual's need for accessible information during the planning stage and while travelling. The author is a wheelchair user following a swimming accident in 1976. Travelling in Europe, he met one of the Rough Guide's founders and suggested that an access guide to the UK be written. The Rough Guides did not pick up the idea, but EM was born.

Chan, THT & Samali, B 2012, 'Preface' in Benn, S, Dunphy, D & Perrott, B (eds), Cases in Corporate Sustainability & Change: A Multidisciplinary Approach, SAGE Publications, Prahhan, Vic, pp. i-ii.
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Clarke, T 2012, 'Markets, Regulation and Governance: The Causes of the Global Financial Crisis' in Clarke, T & Branson, D (eds), The SAGE Handbook of Corporate Governance, SAGE Publications Ltd, London, pp. 533-555.
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Corporate governance regulation invariably follows the business cycle. In times of crisis and collapse there is public pressure to increase regulation in order to prevent similar problems occurring in future. When the economy is booming, serious consideration of corporate governance regulation is confined to the desks of company secretaries, regulators and interested academics. This is not to say that corporate governance practices are abandoned in good times, only that the status quo is accepted and there is less impetus for review and improvement.

Clegg, S & Baumeler, C 2012, 'From Life in Cages to Life in Projects: Metaphors for Moderns' in Understanding Organizations in Complex, Emergent and Uncertain Environments, Palgrave Macmillan UK, pp. 185-206.
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Clegg, SR & Baumeler, C 2012, 'Understanding Organizations in Complex, Emergent and Uncertain Environments' in Davila, A, Elvira, MM, Ramirez, J & Zapata-Cantu, L (eds), Understanding Organizations in Complex, Emergent and Uncertain Environments, Palgrave Macmillan UK, New York / Basingstoke, pp. 185-206.
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Clegg, SR & Pitsis, TS 2012, 'Phronesis, projects and power research' in Flyvbjerg, B, Landman, T & Schram, S (eds), Real Social Science, Cambridge University Press, UK, pp. 66-92.
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Clegg, SR & Rhodes, C 2012, 'Conclusions: Possible ethics and ethical possibilities' in Clegg, S & Rhodes, C (eds), Management Ethics: Contemporary Contexts, Routledge, Abingdon, OX, UK, pp. 172-191.
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ARC Special Projects (ASSA)

Clegg, SR & Rhodes, C 2012, 'Management Ethics' in Clegg, SR & Rhodes, C (eds), Management Ethics: Contemporary Contexts, Routledge, Abingdon, UK, pp. 1-10.
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ARC Special Projects (ASSA)

Darcy, S & Ravinder, R 2012, 'Air Travel for People with Disabilities' in Buhalis, D, Darcy, S & Ambrose, I (eds), Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism, Channel View Publications, United Kingdom, pp. 207-221.
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Darcy, S, Cameron, B & Schweinsberg, S 2012, '7. Accessible Tourism in Australia' in Best Practice in Accessible Tourism, Multilingual Matters, pp. 79-113.
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Darcy, S, Cameron, B & Schweinsberg, S 2012, 'Accessible Tourism in Australia' in Buhalis, D, Darcy, S & Ambrose, I (eds), Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism, Channel View Publications, United Kingdom, pp. 79-113.
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Over recent years there has been an increasing body of work on the intersections between disability, ageing and tourism. This research aims to provide a review of the last 30 years of the Australian accessible tourism industry.

Dickson, TJ & Darcy, S 2012, '23. Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport' in Best Practice in Accessible Tourism, Multilingual Matters, pp. 339-364.
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Dickson, TJ & Darcy, S 2012, 'Australia: The Alpine Accessible Tourism Project and Disabled Winter Sport' in Buhalis, D, Darcy, S & Ambrose, I (eds), Best Practice in Accessible Tourism: Inclusion, Disability, Ageing Population and Tourism, Channel View Publications, United Kingdom, pp. 339-364.
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This chapter provides an examination of the process and outcomes of a project on Alpine Accessible Tourism (MT) conducted in Australia from 2006 to 2008. The project was unique in that it sought to provide a systematic approach to accessible tourism across all alpine areas in Australia. Alpine areas in Australia are found in New South Wales, Victoria and Tasmania, each area having its own state and local government jurisdictions as well as separate protected-area management agencies. The project was theoretically informed through social approaches to disability, the geographies of disability, destination management and the experience economy.

Fleming, PJ 2012, 'The Birth of “Biocracy” and its Discontents at Work' in Reinventing Hierarchy and Bureaucracy From the Bureau to Network Organizations, Emerald Group Publishing.
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From the Bureau to Network Organizations Thomas Diefenbach, Rune Todnem By. RESEARCH. IN. THE. SOCIOLOGY. OF. ORGANIZATIONS. Series Editor: Michael Lounsbury Recent Volumes: Volume 15: Deviance in and of Organizations Volume 16: Networks in and around Organizations Volume 17: Organizational Politics Volume 18: Social Capital of Organizations Volume 19: Social Structure and Organizations Revisited Volume 20: The Governance of Relations in Markets and ...

Jakubowicz, AH, Collins, J & Chafic, WF 2012, 'Young Australian Muslims: Social Ecology and Cultural Capital' in Mansouri, F & Marotta, V (eds), Muslims in the West and the Challenges of Belonging, Melbourne University Press, Melbourne, pp. 34-59.
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Young Australian Muslims are both a growing part of the wider Australian youth population, and a significant and rapidly expanding part of the Muslim population in Australia. Over the past decade or more, especially since the events of 9/11, their presence has increasingly been framed in public discourse as a tension between the âAustralianâ and the âMuslimâ aspects of their identities and attitudes. Australiaâs claim to be a multicultural society has thus been tested at the point that culture, religion and community intersect. This chapter explores this intersection, asking what are the dynamics that influence young Australian Muslims in their identities and their social practices?

Jordan, K & Collins, J 2012, 'Selling Ethnic Neighborhoods' in Aytar, V & Rath, J (eds), Selling Ethnic Neighborhoods: The Rise of Neighborhoods as Places of Leisure and Consumption, Routledge, New York, pp. 120-137.
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This chapter explores the various attempts to market Northbridgeâs ethnic diversity. It first outlines the history of Northbridge, detailing the changing historical patterns of immigrant settlement and the establishment of ethnic enterprises. It then looks at recent attempts to re-brand part of the neighborhood as a Chinatown, outlining the complex institutional environment of Northbridge and the role of various players in current strategies for redevelopment. The chapter concludes by considering the contradictory history of Northbridge as an ethnic precinct and reflecting on its ethnic identity and safety as an outcome of the interaction between key stakeholders among the critical infrastructure, regulators, immigrant entrepreneurs and ethnic community representatives.

Leung, L, Humphreys, T & Weakley, A 2012, 'Designing E-Mail for Knowledge Management in Distributed Organizations' in Organizational Learning and Knowledge, IGI Global, pp. 1030-1041.
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Schlenker, K, Edwards, DC & Wearing, SL 2012, 'Volunteering and events' in Page, S & Connell, J (eds), The Routledge Handbook of Events, Routledge, UK, pp. 316-325.
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An event workforce comprises a range of different types of employees including paid staff, external suppliers, contractors and volunteers. Event organisers depend on volunteers who are recognised as an integral part of the workforce at local, regional, national and international events. This chapter describes how event organisations face a series of unique challenges and additional complexity when they are recruiting, training, managing, rewarding and retaining a volunteer workforce. With events increasingly depending on the volunteer worker, it has become essential to develop mechanisms of management that ensure the provision of a positive and satisfying volunteer experience, and the retention of volunteers.

Schulenkorf, N & Adair, D 2012, 'Sport-for-Development' in Leberman, S, Collins, C & Trenberth, L (eds), Global Sport-for-Development, Palgrave Macmillan, South Melbourne, pp. 284-298.
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Fundamentally, sport development is about providing opportunities for individuals and communities to engage in grassroots physical activities in terms of what can be described as 'the common good'. When appropriately conceived and managed, sport allows participants to optimise their physical fitness levels and has the capacity to provide people of varying ages with valuable social experiences. People who work in sport development, therefore, share a similar goal of motivating individuals to participate in sport for purposes of health promotion and wider social benefit. However, as we will see in this chapter, the purposes, values and desired outcomes of sport development are not static; indeed, the more recent move to sport-for-development indicates a fundamental move away from sport participation as the key objective and towards involvement in sport as a vehicle to achieve desired social outcomes. Indeed, the principle goal of sport-for-development managers today is the deployment of sport and physical activity programs to engage people from varying ethnocultural and socio-economic backgrounds, within which ideals of interpersonal respect, intergroup harmony and community cohesion are crucial.

Schulenkorf, N & Edwards, DC 2012, 'Sport event management: Creating engaging experiences' in Leberman, S, Collins, C & Trenberth, L (eds), Sport Business Management in New Zealand and Australia, Cengage Learning, South Melbourne, pp. 320-332.
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This chapter is concerned with an increasingly popular area of the experience economy, the management of sport events. Sport events represent a temporary drawing together of resources to create a particular experience for participants, spectators and other stakeholders. Depending on the size of the sport event it can take weeks, months or years of preparation to deliver an experience that is over in a matter of hours or days. Sport event management is fundamentally about creating engaging experiences, and leveraging them to achieve lasting benefits for all those involved. Getting the experience right such that participants, spectators and other stakeholders are satisfied is critically important for the future popularity of any sport event. This chapter focuses on examining sport event experiences and investigates the meanings attached to them. It combines the areas of event planning, management and design and uses examples from Australia, New Zealand and international contexts to illustrate the significance of sport events in our society. In particular, the chapter presents an overview of how sport activities can be designed to impact positively on people, so that engaging experiences (Pine and Gilmore, 2011) can be created.

Sugden, J & Schulenkorf, N 2012, 'Equity and Inclusion in Physical Education and Sport' in Stidder, G & Hayes, S (eds), Equity and Inclusion in Physical Education and Sport, Second Edition, Routledge, Abingdon, Oxon, pp. 102-123.
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The idea of using sport for social, cultural and community development has been promoted for decades; however, only limited empirical research can be found that analyses the strategic potential of sport projects in contributing to conflict resolution, reconciliation and peace building in deeply divided societies. This chapter overviews the experiences of a number of Football 4 Peace (F4P) projects operating in Israel between 2001 and 2010, and concentrates in more detail on two typical CCSP (Cross Community Sport Partnerships), one that was established in 2004 and another in 2009. Among other things, the chapter focuses on and assesses the role played by external change agents in facilitating project delivery and development. Following an interpretive mode of enquiry, observations, diary records and focus group discussions with key project facilitators and sport coaches were conducted exploring participant experiences and using this information to develop practical recommendations for social development through sport.

-, RA, -, JC, -, RR, -, WS & -, HMS 2012, 'Service-Oriented Architecture as A Driver of Service Innovation in Newly Emerging Service Systems An Exploratory View', International Journal of Information Processing and Management, vol. 3, no. 2, pp. 85-97.
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Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought to the market by networks of firms, selected for their unique capabilities and operated in a coordinated manner, referred to as a service system or service value network (SVN). Bringing such service innovations to market by a network of firms requires extensive coordination and integration of data, information/knowledge and processes, while ensuring strategic alignment of partnering firms. In this research we examine how Service-Oriented Architecture (SOA), and its effect on Information Technology Infrastructure Flexibility (ITIF), may act as a potential enabler for recently identified organizational drivers of services innovation in a service system, namely Collaborative Architecture Management (CAM) and Collaborative Organizational Infrastructure (COI). A preliminary qualitative study of a Telco and its partners in the Middle East validates the dynamic capabilities at play in our proposed research model.

Adair, D 2012, 'Ancestral footprints: assumptions of 'natural' athleticism among Indigenous Australians.', Journal of Australian Indigenous Issues, vol. 15, no. 2, pp. 23-35.
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This article addresses the fascination with Aboriginal physical acumen in sport, arguing that although performance excellence ought to be appreciated there are risks associated with an obsession about the capabilities of Indigenous athletic bodies. In particular, there is a (generally unspoken) assumption that Indigenous people ought to rely on their sportive proficiency in order to command respect in wider society. This overlooks their potential for success in areas where the body is not centre stage, such as in education, science, business, information technology, fine arts, and so on. In developing a critique of sport performance and Indigenous involvement, the paper presents perspectives from two non-Aboriginal observers, Peter McAllister and Robert De Castella, one an academic and the other a former elite athlete. McAllister, influenced by evolutionary biology, contends that Indigenous Australians are naturally well equipped to be top-flight sprinters, while De Castella, influenced by his interest in endurance athletics, predicts that Indigenous Australians are naturally well equipped to be top-flight marathon runners. It is difficult to imagine a more starkly opposite set of athletic performance expectations from the same population group. The paper concludes that although sport remains a crucial domain for Indigenous pride and confidence, Aboriginal athletes like their non-Aboriginal peers can benefit from a range of skill sets via education, training and other types of professional or cultural development. The well-rounded athlete, whether Indigenous or otherwise, is arguably better placed to adapt to complex socio-economic environments both during elite sport and in a transition phase to life beyond the playing field.

Bachman, JR 2012, 'Music Festivals and Regional Development in Australia', Event Management, vol. 16, no. 3, pp. 267-268.
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The article sets a context of the United Nations (2006) Convention for the Rights of Persons with Disabilities as an international agreement that in principle guarantees people with disability an equality of experience in all areas of citizenship including the event industry. The remainder of the article provides an understanding of the demographics of the group, the research literature in event specific journals, market arguments examples, and an overview of disability-specific events that the industry may not have previously considered. The article concludes with a call for the events industry to develop a culture of inclusive practice and for academic event researchers to place disability, access, and inclusion on the research agenda. © 2012 Cognizant Comm. Corp.

Bardon, T, Clegg, S & Josserand, E 2012, 'Exploring identity construction from a critical management perspective: a research agenda', M@n@gement, vol. 15, no. 4, pp. 350-366.
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In contemporary western society, questions of identity concerning 'who am I?' and 'how should I act?' (Alvesson, 2000: 1105) are now a central concern in people's lives. Indeed, the western, liquidly modern context (Bauman 2000; 2001; 2003; 2005; Bauman & Haugaard 2008; Bauman & Tester 2001) is characterized, precisely, by absences: the loss of traditional sources of authority, such as family, union, or religion, foundations that used to provide individuals with a collective sense of belonging around commonly taken-for-granted bases of identification (Collinson, 2003). The absent spaces are now occupied by a multitude of ephemeral bases of identification that blur old dualisms such as capital and labour, man and woman, married or single. Culturally tribal fashionable codes of speaking, dressing, playing, and so forth, mostly grounded in consumption rather than production, increasingly provide experiences of belonging. In such a fragmented context, constructing a distinctive identity becomes a constantly shifting project (Knights & Willmott, 1989; Giddens, 1991; McAdams, 1996). Consequently, individuals tend now to problematize identity through projects of the self more likely undertaken at an individual or group level rather than as a part of an organized collective process that is automatically reproduced. Slowly, management research has been coming to terms with liquid modernity (Clegg and Baumeler, 2010). Critical post-structuralist perspectives are among the several approaches that are engaged in this process, and provide insight into the question of identity. The goal of this Unplugged is thus to provide our views about the past, present and future of studies about identity from a critical post-structuralist perspective.

Bhattacharjee, B, Azeem, A, Ali, SM & Paul, SK 2012, 'Development of a CNC interpolation scheme for CNC controller based on Runge-Kutta method', International Journal of Computer Aided Engineering and Technology, vol. 4, no. 5, pp. 445-445.
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The parametric interpolators of modern CNC machines use Taylor's series approximation to generate successive parameter values for the calculation of x, y, z coordinates of tool positions. In order to achieve greater accuracy, higher order derivatives are required at every sampling period which complicates the calculation for contours represented by NURBS curve. In addition, this method calculates the chordal error in a given segment through estimation of the curvature neglecting a fraction of the error. In order to avoid calculating higher derivatives and make the calculations simpler, this paper proposes the classical fourth-order Runge-Kutta (RK) method for the determination of successive tool positions requiring the calculation of the first derivatives only. Furthermore, a method of estimating the chordal error on the average value of parameters at the end points of a given curve segment is proposed here that does not require the calculation of curvature at every segment. Finally, a variable feedrate interpolation scheme is designed combining the RK method of parameter calculation and the proposed method of chordal error calculation. Results show that reduced chordal error and feedrate fluctuations are achievable with the proposed interpolator compared to the conventional interpolator based on Taylor's approximation with higher order terms. Copyright © 2012 INDerscience Enterprises Ltd.

Bisen, A, Dalton, B & Wilson, R 2012, 'The Social Construction of the Microfinance Industry: a comparison of donor and recipient perspectives', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 4, no. 2, pp. 62-83.
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Microfinance has been one of the fastest growing “industries” of the new millennium, with the sector now containing over 10,000 microfinance institutions (MFIs) worth an estimated USD with over $60 billion in assets (Microfinance Information Exchange 2011). This expansion has stimulated interest from both scholars and the mainstream media. There is a growing volume of academic research which broadly centres on two approaches: an “institutionalist perspective” that highlights microfinance as an innovation in applying market solutions to social problems; and the other approach, often described as welfarist, that questions the capacity of an increasingly commericalised sector to realize a mission of poverty reduction. But do these themes and concerns permeate academic boundaries? Specifically, does media coverage in key donor and recipient countries confirm or challenge or even engage with these debates? To date much of this academic literature has overlooked how “microfinance” has been socially constructed in the public sphere through the mass media. Through its interpretation of events, the media can influence the way an issue is discussed and evaluated and in this way influence individual perceptions (Gamson 1988). In this article we present an analysis of recent media coverage of microfinance in one key donor country, the United States and one major recipient country, India. By conducting a media content analysis of 100 newspaper articles (sorted by level of relevance) that appeared in the top 10 highest circulating English language newspapers in India and the US over a 12 month period January-December 2008 we discuss how media coverage in these two countries differed in significant ways. The Indian media sample tended to focus on operational issues and report on specific business activity within the microfinance industry, in general treating it as a ‘regular’ part of the financial and banking system. While the US media sample made broader gene...

Boersma, K & Clegg, S 2012, 'Strategies for Conceptualizing, Organizing and Managing Resilience in the Globalizing City', Journal of Change Management, vol. 12, no. 3, pp. 273-277.
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This Special Issue of Journal of Change Management addresses the idea that the development of a society of organizations (Perrow, 1991) is inextricably linked to an increasing prominence of the city. Cities gain their character as much from the organizations that are found in them as from the people who flow through the cityscape. Most significant organizations are embedded in major urban spaces and, even where they are located in more rural settings, they become major agents of change. More than 50% of all people already live in cities. Cities are thus complex sites in which are constituted the organizing and disorganizing of the everyday lives and (mis)fortunes of half the world's population. Future scenarios suggest that in the next 50 years the number of people living in cities will increase up to 75%, with most living in mega-cities of more than 20 million (Burdett and Sudjic, 2008). The city is increasingly the crucible of change in which organizations organize and are contested, where social movements articulate resistance and mobilize, where public policy issues are hammered out, agendas set and issues defined, where governance approaches are tried and tested, where businesses form networks, innovation occurs and ideas circulate with increasing velocity.

Butcher, J, Casey, J & Dalton, B 2012, 'An Australian National Compact - Something old, something new?', Nonprofit Policy Forum, vol. 3, no. 2.
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AbstractThe Australian Labor Party (ALP) formed government under Prime Minister Kevin Rudd in 2007 promising to consult with the not-for-profit sector on the development of a national compact. It was the government’s aim to forge a new settlement with the sector after eleven years of Liberal/National Coalition government during which contractual governance rather than relational governance was the norm. The provenance of the National Compact, launched in March 2010, can be traced back to similar framework documents for inter-sectoral cooperation in the United Kingdom (principally, The Compact) and Canada (the Accord). The National Compact) cannot be explained solely in terms of policy diffusion or the predilection of centre-right political parties for policy instruments of this sort. Rather, explanation requires a more nuanced contextual analysis of the political and policy environment within which these frameworks emerged. In this article we compare the range of factors contributing to the development of The Compact (UK), the Accord) (Canada) and the National Compact (Australia). We apply a similar analysis to policy frameworks in selected Australian states. We conclude that compacts arrive on the policy agenda via the opening of policy windows and through the actions of policy entrepreneurs. Policy windows and the attention of policy entrepreneurs might be both contextual and therefore, time-limited. We consider the range of factors that appear to have a bearing on the impact and durability of inter-sectoral policy frameworks in each jurisdiction in order to draw tentative conclusions about the prospects for the Australian National Compact.

Carabetta, G 2012, '‘Public Sector ‘Wages-Cap’: The New Framework for the Determination of Public Sector Wages and Conditions in New South Wales’', Australian Journal of Labour Law, vol. 25, no. 1, pp. 65-65.

Chau, VS, Thomas, H, Clegg, S & Leung, ASM 2012, 'Managing Performance in Global Crisis', British Journal of Management, vol. 23, no. S1, pp. S1-S5.
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Clegg, S, e Cunha, MP & Rego, A 2012, 'The Theory and Practice of Utopia in a Total Institution: The Pineapple Panopticon', Organization Studies, vol. 33, no. 12, pp. 1735-1757.
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Genocide has been a constant presence in the history of humanity throughout the ages. Recently, calls to study the organization of genocide and genocidal organizations have been increasing. In this paper we study the functioning of the S-21 extermination camp, an instrument of Ângkar, ‘The Organization’, which imposed genocide on the Cambodian people in the 1970s. We analyse the conditions that enable the organization of genocide, showing that three pillars seem to play essential roles: a utopian vision; support of this vision by total institutional spaces, and the control commitments of the people caught in the utopian vortex. Genocide appears as a potential outcome of the particular type of organization combining these three processes.

Clegg, SR & Gordon, RD 2012, 'Accounting for Ethics in Action: Problems with Localised Constructions of Legitimacy', Financial Accountability & Management, vol. 28, no. 4, pp. 417-436.
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Socially constituted systems of order emanate from tacit interaction. While they are reflected in an organization's culture, they do not necessarily align with the organization's authorised rules and codes of conduct. Such misalignment renders legitimacy in organizations problematic. The paper explores the relation between power and legitimacy by showing how such systems of order recursively establish, and are established by, forms of legitimacy that may not be formalised. Empirically, such forms of legitimacy thwarted a police organization's attempt to reform. Theoretically, an understanding of organizational change is connected to the relationship between power and legitimacy. The paper provides insights into how power influences the social construction of legitimacy within the context of public organizations.

Cohen, A, Brown, B & Peachey, JW 2012, 'The intersection of pop culture and non-traditional sports: an examination of the niche market of quidditch', International Journal of Sport Management and Marketing, vol. 12, no. 3/4, pp. 180-180.
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The real sport of quidditch was recently adapted from the fictional sport of the same namesake in the Harry Potter (HP) franchise. Quidditch is played at hundreds of locations across the USA and around the world. Considering the lack of marketing research on non-traditional, co-ed sports and the innovative nature of quidditch, the purpose of this research was to conduct a qualitative, grounded theory study (Strauss and Corbin, 1990) on the athletes and determine how involvement and identification is associated with these individuals becoming a viable niche market within the sports industry. Five factors led towards a desire to partake in quidditch and become involved and identified with the sport: identification with Harry Potter, camaraderie and friendship, desire to have fun, desire to try something new, and desire to get in shape. Copyright © 2012 Inderscience Enterprises Ltd.

Collins, J & Reid, C 2012, 'Immigrant Teachers in Australia', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 4, no. 2, pp. 38-61.
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One of the features of contemporary society is the increasing global mobility of professionals. While the education industry is a key site of the demand for contemporary global professional migration, little attention has been given to the global circulation of education professionals. Over past decades, immigrant teachers have been an important component of skilled and professional immigration into Australia, there is no comprehensive contemporary national study of the experiences of immigrant teachers in Australia. This article aims to fill this gap and to answer questions about their decision to move to Australia, their experience with Australian Education Departments in getting appointed to a school, their experiences as teachers in the classroom and in their new Australian community. It draws on primary data sources - in the form of a survey of 269 immigrant teachers in schools in NSW, SA and WA conducted in 2008-9 - and secondary sources - in the form of the 2006 national census and Longitudinal Survey of Immigrants in Australia – to provide insights into immigrant teachers in Australian schools, adding also to our understanding of Australia’s contemporary immigration experience.

Courpasson, D & Clegg, S 2012, 'The Polyarchic Bureaucracy: Cooperative Resistance in the Workplace and the Construction of a New Political Structure of Organizations', Research in the Sociology of Organizations, vol. 34, no. 1, pp. 55-79.
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Many bureaucracies still exist, and not just in the public sector. Increasingly, however, we would argue that they are more likely to evolve towards polyarchic forms because of the growing centrality of stakeholder resistance, especially that which is premised on empowerment of key employees. We suggest that managerial responses to this resistance are transforming bureaucracies through process of accommodation: upper echelon managers invent responses to contentious acts and voices so as to reintegrate 'resisters' while rewarding them for contesting decisions in a cooperative way. Understanding these processes help us understand why traditional bureaucracy is currently transforming itself as a resuit of the emergence of new forms of resistance in the workplace.

Courpasson, D, Dany, F & Clegg, S 2012, 'Resisters at Work: Generating Productive Resistance in the Workplace', Organization Science, vol. 23, no. 3, pp. 801-819.
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Research has recognized the transformative dimension of resistance in the workplace. Yet resistance is still seen as an adversarial and antagonistic process that management can accept or reject; thus, understanding how resistance can actually influence workplace change remains a challenge for research. In this paper, we offer an analysis of two situations of resistance wherein resisters, organized in temporary enclaves, are able to influence top management's decisions and produce eventual change. Whether or not resistance becomes productive depends on the skillful work of resisters and the creation of powerful “objects of resistance” that enable resisters to modify temporarily the power configuration of a situation and oblige top management to listen to their claims and accommodate to the new configuration. This paper shows that resistance can be better explained by what resisters do to achieve their ends rather than by seeing resistance as a fixed opposition between irreconcilable adversaries.

Cunha, MPE, Clegg, S, Rego, A & Lancione, M 2012, 'The organization (Ângkar) as a state of exception: the case of the S-21 extermination camp, Phnom Penh', Journal of Political Power, vol. 5, no. 2, pp. 279-299.
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Organization theory, Clegg pointed out, has failed to address the role of organizations in some of the crimes of/against humanity, suggesting that more attention should be given to the case of total institutions. With this paper we respond to Cleggs invitation and study the S-21 extermination camp, in Phnom Penh, Cambodia. We do so by engaging with the work of the Italian philosopher Giorgio Agamben, with the aim of investigating the organizational patterns that constitute the camp as a `State of Exception. Doing so shows us how organizations can become malign forces for evil. We explore the implications of this case for more general `Kafkaesque organization, that sometimes reproduce, in more benign forms, many of the practices found at S-21

Cunha, MPE, Clegg, SR & Kamoche, K 2012, 'Improvisation as “real time foresight”', Futures, vol. 44, no. 3, pp. 265-272.
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Cunningham, PA, Huijbens, EH & Wearing, SL 2012, 'From whaling to whale watching: examining sustainability and cultural rhetoric', JOURNAL OF SUSTAINABLE TOURISM, vol. 20, no. 1, pp. 143-161.
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This paper explores whaling and whale watching to determine the viability of their divergent practices - and explains why they coexist in some cases. Whale watching is often viewed as an ecotourism product and presented as an activity that is fast growin

Darcy, S 2012, '(Dis)Embodied Air Travel Experiences: Disability, Discrimination and the Affect of a Discontinuous Air Travel Chain', Journal of Hospitality and Tourism Management, vol. 19, no. 1, pp. 91-101.
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This article presents an investigation of the embodied air travel experiences of people with disability. The study was informed by human rights frameworks, social approaches to disability and critical tourism. The research design included a review of newspaper articles, human rights complaint cases, open-ended responses to a survey on the tourism experiences of people with disabilities and semistructured in-depth interviews. The findings revealed that the air travel practices routinely contravened disability discrimination legislation and identified a series of socially constructed constraints across the air travel chain from the preplanning of trips through to disembarking after a flight. What emerged from these experiences was that the embodied individuals became (dis)embodied at each stage of the air travel chain. The inequitable, inaccessible, undignified and dependent practices resulted in heightened anxiety, increased helplessness and, in some cases, humiliation to which they were not subjected in their everyday lives. © The Authors 2012.

Deakins, D, Battisti, M, Coetzer, A & Roxas, H 2012, 'Predicting Management Development and Learning Behaviour in New Zealand SMEs', The International Journal of Entrepreneurship and Innovation, vol. 13, no. 1, pp. 11-24.
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Despite concern on the part of policy makers to raise managerial capability in SMEs, there is little evidence on the key drivers of owner-manager participation in management development programmes. The authors argue that such participation is poorly understood. The paper develops a predictive model of the drivers of participation in sources of learning by owner-managers. It tests a theoretical model, based on the small firm as a learning organization, which posits that participation is driven by owner-managers' learning orientation and the extent of their belief in self-improvement. The implications of the results are discussed in light of the provision of management development programmes.

Deroy, X & Clegg, S 2012, 'Contesting the Champs-Elysées', Journal of Change Management, vol. 12, no. 3, pp. 355-373.
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World-renowned urban places struggle to retain the qualities that made them famous as the fabric of the city changes. Often their specific charms and qualities, indeed, their identity, are threatened by organization changes in the urban environment. This article shows how the `Champs-Elysées is fragmenting into anonymous subspaces that raise the risk of it becoming a non-place. We show the role of a specific institutional influence, the Comité des Champs-Elysées, which seeks to preserve the site despite the heterogeneity of its members. Two strategies emerge from their actions: deceleration of the flows of people is sought to slow and channel people on the Avenue within a modernized iconic space, while the constitution of events seeks to combine different sights and make them coexist together as a mosaic of experiences. The article concludes by showing the limits of influence of regulation that leaves the future of the space undetermined.

Dwyer, L, Cvelbar, LK, Edwards, D & Mihalic, T 2012, 'Fashioning a destination tourism future: The case of Slovenia', TOURISM MANAGEMENT, vol. 33, no. 2, pp. 305-316.
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Achieving competitive advantage for any destination in times of rapid global change requires tourism stakeholders to have a clear understanding of the direction of change and its implications for business or destination management. The challenges are particularly acute for emerging destinations such as Slovenia. The paper discusses tools for measuring destination performance with particular focus on Importance-Performance Analysis (IPA). Using IPA the paper develops a priority ordering for Slovenian tourism stakeholders to debate, modify and to adopt actions that can help them prepare for the challenges arising from global trends. The survey instrument used for this study asks respondents to highlight both the important areas that should be addressed by tourism stakeholders in Slovenia and also the performance of Slovenia in respect of the success or otherwise of the strategies that are currently being pursued to enhance destination competitiveness. The findings reveal that there are a number of areas in which the Slovene tourism industry considers itself to be underperforming in the implementation of strategies to eliminate drift. The paper explores some of the implications of the findings for strategic action and implementation, making some concluding comments on destination development strategy while highlighting areas for further research. © 2011 Elsevier Ltd.

Edwards, M, Onyx, J, Maxwell, H & Darcy, S 2012, 'Meso level Social Impact: Meaningful Indicators of Community Contribution', Cosmopolitan Civil Societies: An Interdisciplinary Journal, vol. 4, no. 3, pp. 18-37.
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Social impact measures are not widely agreed, nor implemented by third sector organisations. Meso level indicators of social impact are underdeveloped. Financialised methods such as Social Return on Investment can only account for direct outcomes of defined programs and activities. The broader societal impacts of any such activities are undervalued. This paper outlines the findings of a grounded theoretical approach to determining measures of social impact within a large Australian iconic third sector organisation. Several key factors revealed in this study are discussed in regards to their potential for attributing social impact to organisational activities outside of a program specific outcome. Based on these findings the paper concludes that the development of a tool to measure meso level organisational social impact of third sector organisations may be attainable.

Fee, A & Gray, SJ 2012, 'The expatriate-creativity hypothesis: A longitudinal field test', Human Relations, vol. 65, no. 12, pp. 1515-1538.
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While prior research suggests that the cognitive changes triggered by cross-cultural experiences can enhance an individual’s creative-thinking abilities, this is yet to be verified through empirical field research. We draw on schema theory, and the principle of psychological dissonance experienced during cultural adaptation, to argue that expatriates undergo wholesale cognitive changes that can lead to enhanced creative-thinking abilities. We test this hypothesis by measuring changes in the creative-thinking abilities of a sample of expatriates over the first 12 months of their placement. When compared with a control group of non-expatriates, the expatriates showed significant increases in overall creative-thinking abilities and cognitive flexibility, although not originality, elaboration, or ideational fluency.

Gholam 2012, 'Approaches to Learning in First Year University Physics', Journal of Social Sciences, vol. 8, no. 2, pp. 216-222.
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Grant, S 2012, 'Preface.', Adv Cancer Res, vol. 116, no. 22, pp. xi-xii.
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Gretzel, U, Prebežac, D, Joppe, M & Edwards, D 2012, 'TEFI 2011 World Congress “Activating Change in Tourism Education” May 18–21, 2011, Philadelphia, Pennsylvania, United States', Journal of Teaching in Travel & Tourism, vol. 12, no. 1, pp. 118-122.
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Founded in 2007, the Tourism Education Futures Initiative (TEFI) has organized several meetings to discuss critical issues that need to be addressed in creating desirable and sustainable tourism education futures. In the past, these meetings took on the form of small think tanks with invited participants. In 2011, TEFI decided to open up to the public to share the findings of these previous years in the form of a World Congress that took place May 1821, 2011, in Philadelphia, PA.

Griffin, T & Edwards, D 2012, 'Importance–performance analysis as a diagnostic tool for urban destination managers', Anatolia, vol. 23, no. 1, pp. 32-48.
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This paper reports on the application of importanceperformance analysis to two Australian urban tourism destinations, Sydney and Canberra. The study involved asking tourists to rate the importance of 39 destination attributes and how well each destination had performed in relation to these. These importance and performance scores were then combined. From a management perspective, the most significant combination is where the destination is performing poorly in relation to attributes that tourists regard as most important. The technique represents a very useful diagnostic tool for destination managers, who can use it to identify current problems with tourist experiences and then to assign priorities to measures that are designed to improve those experiences.

Hanyane, C 2012, 'Experiences in Creating Inclusive Information and Communications Technologies (IICT): Democratizing Software Development in Social Development', 2012 African Conference for Sofware Engineering and Applied Computing, vol. 2, no. 1, pp. 1-20.
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this paper challenges the limitations of extant knowledge of social formation by its focus on the ordinary, everyday lived reality of maintaining community and on identifying its operations from the internal perspective of civil society. We aim to explore the actual mobilising processes and structures that underpin the formation of social capital in the community. We examine how networks emerge and operate.

Johnston, J & Clegg, S 2012, 'Legitimate Sovereignty and Contested Authority in Public Management Organization and Disorganization: Barangaroo and the Grand Strategic Vision for Sydney as a Globalizing City', Journal of Change Management, vol. 12, no. 3, pp. 279-299.
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This article takes an interpretive view of what `public management implies in the context of the strategies and processes involved in major infrastructure development, in this case, of prime harbourside public land, now known as Barangaroo, in the centre of the city of Sydney, New South Wales (NSW), Australia. This development, in part, is meant to position Sydney as a globalizing city, at the centre of financial services in the Asia Pacific region. The article uses Clegg's ideas of `circuits of power to develop an analytical framework and employs a qualitative, case study approach based on a wide range of documents and media reports in the public domain. It addresses the processes of public management in the Barangaroo development, focusing on strategic agenda setting and leadership; organizing by rules; contract relations; no-cost-to government policy; organizing by precedent, especially those embedded in institutional responsibilities and responses; and stakeholder management. It demonstrates that at each stage in the process these have been characterized less by the rhetoric of public management and more by a disorganization of this rhetoric by a complex politics flowing through distinct circuits of power. The critical finding is that public management in the context of a large economic infrastructure development, especially when government is attempting to position a city globally, is far more complex and political than the prevailing rhetoric of the New Public Management, of considered rationality, would suggest

Koh, B, Freeman, L & Zaslawski, C 2012, 'Alternative medicine and doping in sports.', Australas Med J, vol. 5, no. 1, pp. 18-25.
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Athletes are high achievers who may seek creative or unconventional methods to improve performance. The literature indicates that athletes are among the heaviest users of complementary and alternative medicine (CAM) and thus may pioneer population trends in CAM use. Unlike non-athletes, athletes may use CAM not just for prevention, treatment or rehabilitation from illness or injuries, but also for performance enhancement. Assuming that athletes' creative use of anything unconventional is aimed at 'legally' improving performance, CAM may be used because it is perceived as more 'natural' and erroneously assumed as not potentially doping. This failure to recognise CAMs as pharmacological agents puts athletes at risk of inadvertent doping.The general position of the World Anti-Doping Authority (WADA) is one of strict liability, an application of the legal proposition that ignorance is no excuse and the ultimate responsibility is on the athlete to ensure at all times whatever is swallowed, injected or applied to the athlete is both safe and legal for use. This means that a violation occurs whether or not the athlete intentionally or unintentionally, knowingly or unknowingly, used a prohibited substance/method or was negligent or otherwise at fault. Athletes are therefore expected to understand not only what is prohibited, but also what might potentially cause an inadvertent doping violation. Yet, as will be discussed, athlete knowledge on doping is deficient and WADA itself sometimes changes its position on prohibited methods or substances. The situation is further confounded by the conflicting stance of anti-doping experts in the media. These highly publicised disagreements may further portray inconsistencies in anti-doping guidelines and suggest to athletes that what is considered doping is dependent on the dominant political zeitgeist. Taken together, athletes may believe that unless a specific and explicit ruling is made, guidelines are open to interpret...

Lock, D, Taylor, T, Funk, D & Darcy, S 2012, 'Exploring the Development of Team Identification', Journal of Sport Management, vol. 26, no. 4, pp. 283-294.
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Individuals strive to attach themselves to social groups that reflect positively on the way they view themselves (Tajfel, 1972, 1982; Tajfel & Turner, 1979). While social categories span a myriad of activities, pursuits and organizations, sport teams provide a pertinent example of social categories from which individuals derive social identity benefits (Cialdini & Richardson, 1980). As a result, social identity theory has been extensively applied to sport consumers as a framework contributing to understanding of identity formation (Fisher & Wakefield, 1998; James, 2001), strength (Wann & Branscombe, 1993, 1995), structure (Heere & James, 2007) and management for sport fans (Cialdini et al., 1976; Cialdini & Richardson, 1980; Snyder, Lassegard, & Ford, 1986).

Lyons, K, Hanley, J, Wearing, S & Neil, J 2012, 'GAP YEAR VOLUNTEER TOURISM Myths of Global Citizenship?', ANNALS OF TOURISM RESEARCH, vol. 39, no. 1, pp. 361-378.
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The valorisation of cross-cultural understanding and promotion of an ethic of global citizenship are at the forefront of the recent development and proliferation of international `gap year travel programs and policies. Governments and industry alike promote gap year travel uncritically as a guaranteed pathway to the development of inclusive ideologies associated with global citizenship. In this paper we examine how the neoliberalist context in which gap year travel programs have proliferated does little to promote tolerance. We then consider the recent growth of `volunteer tourism as an alternative gap year youth travel experience and explore how the implied resistance to self-serving neoliberalist values that it engenders can become coopted by neoliberalism.

Lyons, KD & Wearing, S 2012, 'Reflections on the Ambiguous Intersections between Volunteering and Tourism', LEISURE SCIENCES, vol. 34, no. 1, pp. 88-93.
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In this paper we critique the intersections between volunteering and tourism and consider how these have been treated in scholarly research. We highlight how current narrow definitions of volunteer tourism may be obscuring activities which could further

Onyx, J & Dalton, BM 2012, 'Academic Programmes for Managers and Leaders of NGOs: Australia', Journal of NonProfit Education and Leadership, vol. 2, no. 2, pp. 106-109.

Onyx, J, Kenny, S & Brown, K 2012, 'Active Citizenship: An Empirical Investigation', Social Policy and Society, vol. 11, no. 1, pp. 55-66.
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This paper reports on a study of what active citizenship means from the perspective of citizens who are active within third sector organisations. It is based on an empirical study involving 1,610 respondents across 11 towns in six countries. The study explored how active citizenship is manifested, by gathering data on attitudes towards social changes and the forms and practices of active citizenship. There are two major, and apparently contradictory themes emerging in the data. The first theme provides a portrait of active engagement, proactively, and sometimes oppositionally working for a better world. On the other hand, citizens by and large avoid active oppositional engagement in the political process. They prefer to work collaboratively with government and to work at the local level. This second theme can be understood as social maintenance, support for existing structures that facilitates community cohesion, while providing relief for the disadvantaged, often with a conservative charity or welfare orientation. Following the work of Touraine, the study revealed how citizens act at the local rather than the national level, and focus on concrete issues and interpersonal relations rather than political action aimed at wider policy change. While this form of citizenship action can reflect a conservative form of maintenance, it is equally a creative new form of association and mutual support.

Patterson, I, Darcy, S & Mönninghoff, M 2012, 'Attitudes and experiences of tourism operators in Northern Australia towards people with disabilities', World Leisure Journal, vol. 54, no. 3, pp. 215-229.
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The last decade has seen an increasing interest in disability, access and tourism. This has culminated in the emergence of a body of work on “accessible tourism.” Disability and access have been the subject of a great deal of government regulation and coordination through building codes, awareness training and state-based tourism marketing authorities and policy engagement. Yet, the supply-side perspective of industry responses to this consumer group has been under researched (Darcy & Pegg, 2011). This study seeks to redress this omission through examining the attitudes and experiences of tourism operators. The area chosen for the study was Queensland, Australia. In-depth interviews were conducted with 32 tourism operators across five major regional tourism locations. The interviews investigated the level of engagement with the consumer group, their motivations for catering for the group and their experiences with the service provision to the group. The results of the study showed that, while the macro policy environment is conducive to having an accessible built environment, transport and service sector, the level of engagement by the tourism industry still involves an ad hoc process of trial and error on the part of individual operators. In comparison with previous decades, tourism operators are now making significant efforts to make their products and services more accessible to people with disabilities. However, most operators in the study noted that there is still a weak demand from the accessible tourism market and low recognition of their existing product offerings. © 2012 World Leisure Organization.

Rana, M & ASME 2012, 'INTRODUCTION', PROCEEDINGS OF THE ASME PRESSURE VESSELS AND PIPING CONFERENCE, PVP 2012, VOL 1, vol. 8, no. 1, pp. 441-441.

Schulenkorf, N 2012, 'Sustainable community development through sport and events: A conceptual framework for Sport-for-Development projects', SPORT MANAGEMENT REVIEW, vol. 15, no. 1, pp. 1-12.
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The number of aid organisations, NGOs and government agencies pursuing the Millennium Development Goals and seeking to improve the everyday needs and social life of disadvantaged communities has been growing over the past decade. Particularly in divided societies, Sport-for-Development projects have increasingly been staged to contribute to intergroup togetherness, social cohesion and community empowerment. While the analyses of individual sport and event initiatives highlights their capacity to impact positively on people and groups, they do not provide strategic guidelines, models or frameworks for community empowerment. However, such models are needed to foster practical research in the area of community development that can inform sport and event planning, management and leverage. In an attempt to fill this gap, this paper presents and discusses the Sport-for-Development (S4D) Framework, which can be used to guide the strategic investigation of sport and event projects and their contribution to understanding and measuring direct social impacts and sustainable social outcomes for (disparate) communities. The S4D Framework presents a holistic yet flexible management tool that can take account of cultural heterogeneity and program diversity, while shaping implementation, directing evaluation, and encouraging future planning of development initiatives. To conclude, this paper suggests different ways in which the S4D Framework can be empirically tested and validated through both qualitative and quantitative research. © 2011 Sport Management Association of Australia and New Zealand.

Schulenkorf, N & Edwards, D 2012, 'Maximizing Positive Social Impacts: Strategies for Sustaining and Leveraging the Benefits of Intercommunity Sport Events in Divided Societies', JOURNAL OF SPORT MANAGEMENT, vol. 26, no. 5, pp. 379-390.
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Building on the evidence of social impacts generated by sport events, there is a need for research to identify strategies suitable for maximizing event benefits for disparate interest communities. This paper investigates the opportunities and strategic means for sustaining and leveraging social event benefits arising from intercommunity sport events in the ethnically divided Sri Lanka. Following an interpretive mode of inquiry, findings are derived from the analysis of two focus groups and 35 in-depth interviews with Sinhalese, Tamil, Muslim and international event stakeholders. To maximize event benefits, findings suggest that event organizers and host communities focus strategically on children as catalysts for change; increase ethnically mixed team sport activities; provide event-related sociocultural opportunities; combine large-scale events with regular sport-for-development programs; and engage in social, cultural, political and educational event leverage. By implementing these strategies and tactics, intercommunity sport events are likely to contribute to local capacity building and inclusive social change, which can have flow-on effects to the wider community. These findings extend the academic literature on strategic event planning, management and leverage, as they provide a focus on community event leverage for social purposes in a developing world context-an area which has thus far received limited empirical research. © 2012 Human Kinetics, Inc.

Schweinsberg, SC, Wearing, SL & Darcy, S 2012, 'Understanding communities' views of nature in rural industry renewal: the transition from forestry to nature-based tourism in Eden, Australia', JOURNAL OF SUSTAINABLE TOURISM, vol. 20, no. 2, pp. 195-213.
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This scoping paper examines the complex issue of assessing and understanding community views about the restructuring towards nature-based rural tourism of traditional agriculture and forestry rural economies and their activities that had hitherto shaped local identities. It shows how individual resident perceptions can be included within social impact assessment through the use of psychological methods and discusses the relative merits of using personal construct theory -based repertory grids. Ten repertory grid interviews were completed in Eden, New South Wales, Australia. The findings present both the resulting repertory grids and a more detailed discussion of the interpretation of the grids through two narratives that focus on residents considering what, in their opinion, constitutes a sustainable utilisation of local forest land. The discussion examines how the results of this type of analysis can be used to understand individual residents' decisions to support or reject nature-based tourism proposals in favour of traditional extractive forest-industry sectors. It shows how this assessment system could aid planners in reconciling stakeholder conflict over the ideal usage of public forest land by offering a structured means of giving heterogeneous rural communities a formal voice in tourism-planning processes. © 2012 Copyright Taylor and Francis Group, LLC.

Siefken, K, Schofield, G & Schulenkorf, N 2012, 'Womens’ healthy lifestyle behaviour in urban Vanuatu–an in-depth investigation', Journal of Science and Medicine in Sport, vol. 15, pp. S286-S287.
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Small, J, Darcy, S & Packer, T 2012, 'The embodied tourist experiences of people with vision impairment: Management implications beyond the visual gaze', Tourism Management, vol. 33, no. 4, pp. 941-950.
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This paper reports the findings of a qualitative study that investigated the embodied tourist experiences of 40 people who are vision impaired. The study, informed by the concept of 'embodied ontology', explored the corporeal and socially constructed experience of tourism. The findings highlighted the benefit of holidays for the participants and de-centred the 'visual gaze' in the tourist experience. The quality of the tourist experience related to participants' feelings of inclusion or exclusion in terms of their access to information, experience of wayfinding, travelling with a guide dog, and the knowledge and attitudes of others. It was evident that participants needed to manage their tourist experiences closely and constantly. The paper concludes that the tourism industry and community must understand the multi-sensory nature of the tourist experience if quality accessible experiences are to be available for tourists with vision impairment. Provision of multi-sensory experiences also enhances the experiences of sighted tourists. © 2011 Elsevier Ltd.

Vad Baunsgaard, V & Clegg, S 2012, 'Dominant Ideological Modes of Rationality: Organizations as Arenas of Struggle Over Members’ Categorization Devices', Research in the Sociology of Organizations, vol. 34, pp. 199-232.
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This chapter explores dominant ideologies theoretically in Gil organizational selling. A framework is developed to advance our understanding 0/ how 'dominant ideological modes 0/ rationality' reflect predictability through the reproduction of accepted truths, hence social order in organization. Dominant ideological modes of rationality constitute professional identity, power relations, and rationality andframe prevailing mentalities and social practices in organization. It is suggested that members' categorization devices structure and constrain social practices. Supplementing the existent power literature, the chapter concludes that professional identity produces rationality. power and truth - truth being the overarching concept assembled through the rationalities assembled in

Van den Hoven, P & Frawley, S 2012, '‘Aussie Aussie Aussie, Guus Guus Guus’. Guus Hiddink’s reign as the coach of the Socceroos: a comparative cultural media analysis', Soccer & Society, vol. 13, no. 1, pp. 97-106.
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In 2005, a Dutch `super coach by name of Guus Hiddink achieved what many Australian football fans thought was an almost impossible task: he managed to lead the Australian football team to qualification for the 2006 FIFA World Cup. This was only the second time Australia had qualified to play in this tournament, with the previous success being 32 years prior, in 1974. The purpose of this essay is to explore how the Australian and Dutch media covered Hiddinks time as Australias national football coach. The research has utilized Hofstedes cultural dimensions theory in order to understand the similarities and differences between how both media represented Hiddinks time in Australia. As outlined by Hofstede, Australian and Dutch societies maintain a number of similarities. They are similar in respect to the cultural dimensions of power distance, individualism and uncertainty avoidance. It was found however that both nations were substantially different in relation to Hofstedes cultural dimension termed `masculinity versus femininity.

Veal, AJ 2012, 'FIT for the purpose? Open space planning standards in Britain', Journal of Policy Research in Tourism, Leisure and Events, vol. 4, no. 3, pp. 375-379.
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Open space is often neglected in academic discussion of leisure policy, yet local authorities in England are responsible for 94,000 ha of formal parks, 4400 ha of equipped playgrounds and 285,000 ha of other public open space, involving a net annual expenditure £750m, which is greater than the expenditure on, for example, indoor sport and sport development (£630m) (Chartered Institute of Public Finance and Accountancy [CIPFA], 2009). Furthermore, visiting parks is arguably the most popular of publicly facilitated leisure activities after the use of public broadcasting (Veal, 2006) and with continued urban renewal, and population growth in England and Wales of a million every 4 years (Office for National Statistics, 2008), the provision of open space, as a component of new urban infrastructure, remains a significant public policy issue.

Veal, AJ 2012, 'The leisure society II: the era of critique, 1980–2011', World Leisure Journal, vol. 54, no. 2, pp. 99-140.
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The ``leisure society thesis was developed primarily in the 1960s and 1970s and a recent paper in the World Leisure Journal summarised the relevant literature from that period and analysed contemporary recollections of it (Veal, 2011). This paper follows the story of the leisure society thesis since 1980. Set against the background of discussions of work and leisure in periods of high unemployment, the work ethic, working hours, post-work and worklife balance, the paper reviews the post-1980 offerings of proponents, analysts and critics of the leisure society thesis. A four-fold typology of leisure society conceptualisations and reduced-work future scenarios is proposed, comprising: the current leisure society; the evolutionary leisure society; the leisure society as a political project; and other reduced-work scenarios/projects. The second half of the paper reviews literature that is analytical, ambivalent and/or definitional regarding the leisure society thesis and that which is critical. This involves discussion of the failure of paid working hours to fall in the second half of the twentieth century as had been predicted, and appraisal of a range of critical theoretical/conceptual issues. While the significance of the leisure society thesis as an early project of leisure studies is debatable, and it is clearly now an historical reference point rather than a current project, the question is raised as to why the leisure studies community has failed to join with others who are pursuing the cause of reduced paid working hours for all.

Veal, AJ, Toohey, K & Frawley, S 2012, 'The sport participation legacy of the Sydney 2000 Olympic Games and other international sporting events hosted in Australia', Journal of Policy Research in Tourism, Leisure and Events, vol. 4, no. 2, pp. 155-184.
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The legacy of an Olympic Games in a host city or country can take a variety of forms, including non-sporting benefits, such as enhanced urban infrastructure and national and international tourism profile, and sporting benefits, such as improved sporting facilities, strengthened sports organisations and potential increases in grassroots sport participation. This paper concentrates on the last of these, particularly in regard to the Sydney 2000 Olympic Games. The paper examines claims by the Olympic movement concerning increased sports participation as a legacy and examines available evidence to consider whether the hosting of the Games boosted sports participation in Australia. While some estimates suggest that participation did increase following the hosting of the 2000 Olympics, the failure of relevant organisations to maintain an adequate and consistent data collection regime makes this conclusion extremely speculative. From 2001 onwards, with the existence of a more stable data collection system and increasing awareness of the idea of a sport participation legacy, it is possible to make more reliable estimates of the pattern of grassroots sports participation following the hosting of the 2003 Rugby World Cup and the 2006 Melbourne Commonwealth Games. However, even when reliable and consistent participation data are available, the question of causality in the context of the wider sport development and participation system remains to be addressed.

Yu, KH 2012, 'Formal organizations and identity groups in social movements', Human Relations, vol. 65, no. 6, pp. 753-776.
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Formal organizations advancing the goals of identity-based social movements and identity groups have become increasingly interdependent. The former often lacks legitimacy in the eyes of stakeholders and the latter typically possesses insufficient organizational capacity. In principle, the transfer of ideas and resources between formal organizations in social movements and social identity groups can result in organizational innovation that revives the formal organization while at the same time enhancing the status of the identity group. But in practice, collaborations between formal organizations and identity groups often result in identity groups being overpowered by formal organizations. This article compares outcomes for identity groups in two cases of trade unions adopting the causes of identity-based social movements to examine the role of organizational processes in explaining outcomes for identity group members. The findings from the comparative cases analyzed here suggest that identity group members must be able to influence organizational processes in order to impact how they are incorporated into the formal organization. © The Author(s) 2012.

Yu, K-H 2012, 'Formal organizations and identity groups in social movements', Human Relations, vol. 65, no. 6, pp. 753-776.
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Formal organizations advancing the goals of identity-based social movements and identity groups have become increasingly interdependent. The former often lacks legitimacy in the eyes of stakeholders and the latter typically possesses insufficient organizational capacity. In principle, the transfer of ideas and resources between formal organizations in social movements and social identity groups can result in organizational innovation that revives the formal organization while at the same time enhancing the status of the identity group. But in practice, collaborations between formal organizations and identity groups often result in identity groups being overpowered by formal organizations. This article compares outcomes for identity groups in two cases of trade unions adopting the causes of identity-based social movements to examine the role of organizational processes in explaining outcomes for identity group members. The findings from the comparative cases analyzed here suggest that identity group members must be able to influence organizational processes in order to impact how they are incorporated into the formal organization.

Zaman, T, Paul, SK & Azeem, A 2012, 'Sustainable operator assignment in an assembly line using genetic algorithm', International Journal of Production Research, vol. 50, no. 18, pp. 5077-5084.
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This paper addresses the operator assignment in predefined workstations of an assembly line to get a sustainable result of fitness function of cycle time, total idle time and output where genetic algorithm is used as a solving tool. A proper operator assignment is important to get a sustainable balanced line. To improve the efficiency and meet the desired target output within the time limit, a balanced assembly line is a must. Real world lines consist of a large number of tasks and it is very time consuming and crucial to choose the most suitable operator for a particular workstation. In addition, it is very important to assign the suitable operator at the right place as his skill of operating machines finally reflects in productivity or in the cost of production. To verify better assignments of workers, a genetic algorithm is adopted here. A heuristic is proposed to find out the sustainable assignment of operators in the predefined workstations. © 2012 Taylor & Francis.

Agarwal, R & Selen, W 1970, 'The impact of Culture, Leadership, Governance, and ICT Systems on Service Innovation in Service Value Networks', The IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) 2012, IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), IEEE, Hong Kong, pp. 1-5.
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This study investigates the impact of organisational leadership and governance, ICT infrastructure and organizational culture on innovation in services, using empirical data from a major Australian telecommunication service provider and its partnering organisations. Our empirical results show that governance, leadership, organisational culture, and ICT integration attributes all contribute significantly to the creation and delivery of innovation in services. Governance strategies tend to structure and regulate the conduct of the parties in an exchange, however when integrated, they constrain the latitude of decision making within the relationship. It is important that an environment of mutual support and culture is created to establish volitional compliance amongst partners. This is possible only through collaborative communication, openness and trust, with seamless integration of ICT systems, which allows transparent flow of information for real-time decision making.

Barton, C, Schlenker, K & Edwards, DC 1970, 'Understanding Corporate Social Responsibility in Small and Medium Tourism Businesses', The new Golden Age of Tourism Hospitality. Proceedings of the 22th Annual Council for Australian University Tourism and Hospitality Education, CAUTHE, CAUTHE Conference, CAUTHE, Melbourne, Victoria, pp. 59-76.
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It is widely believed that Small and Medium Enterprises (SMEs) face many constraints in engaging in Corporate Social Responsibility (CSR). It is also believed that SMEs require guidelines and tools to successfully implement CSR. One commonly acknowledged gap in research on CSR in SMEs is that it needs to be sector and region specific, as the tools and guidelines needed by SMEs will differ depending on their industry and geographic location. This research addresses this gap, by examining CSR engagement in Small and Medium Tourism Enterprises (SMTEs) based in the Blue Mountains, New South Wales, Australia. A mixed methods approach was used, revealing that owner-managed SMTEs engage in CSR for personal reasons, whereas non owner-managed businesses engage in CSR mainly for the business benefits they may realise. Finally, a model is presented that reflects three types of CSR engagement identified in SMTEs: reactive, proactive and active.

Brown, BL, Cohen, A & Bennett, G 1970, 'Using Motivational Theories to Enhance Attendance', RESEARCH QUARTERLY FOR EXERCISE AND SPORT, American Alliance for Health, Physical Education, Recreation and Dance, ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD, Boston, pp. A92-A92.

Brown, PJ, Agarwal, R, Hooper, M & Pitsis, TS 1970, 'The association between management practices and employee affective state in Australian manufacturing firms', 35th Annual Congress European Accounting Association Programme, European Accounting Association (EAA), Ljubljana, Slovenia.

Chowdhury, MMH, Dewan, MNA & Quaddus, MA 1970, 'Supply chain resilience to mitigate disruptions: A QFD approach', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.
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With the increase in disruptions and vulnerabilities, demand for more resilient supply chain is echoed vibrantly in business world. It is important to develop resilient capability in right time because supply chain disruptions may be the cause of serious financial loss to the organizations as well as their supply chains. Supply chain managers need to identify supply chain disruptions and vulnerabilities so that they can develop resilience capability corresponding to those disruptions. In this paper, an Analytical Hierarchy Process (AHP) integrated Quality Function Deployment (QFD) technique has been used to identify prioritized vulnerabilities and corresponding resilience capability requirements. Such approach is still absent in the supply chain literature. An illustrative example has also been introduced to get a clear picture of the research process and future research plan.

Dalton, BM, Green, J & Edwards, M 1970, 'Social enterprise: challenge or opportunity for university nonprofit management programs.', International Society for Third-Sector Research 10th International Conference - Siena, Italy - July 2012., ISTR, Siena, Italy.
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What should be taught in nonprofit management programs? Is it a time to reposition and rebrand to embrace social entrepreneurship or do we risk challenging the academic legitimacy of distinct nonprofit programs? In 2005, Michael OâNeil described nonprofit management education (NME) as âlargely a phenomenon of the past two decades, [one that] has grown rapidly in the United States. The field was virtually nonexistent in 1980; by 2000 there were ninety-one masterâs degree programs with at least a concentration in NME... nearly one hundred undergraduate programs, and about fifty university based certificate programs❠(OâNeill, 2005, p. 5). In Australia, the status of the nonprofit education has also increased considerably; the number of academics with research and consulting experience in third-sector organizations has grown; new journals have emerged and the numbers of books sharply increased. By the mid-1990s, a small but visible presence of nonprofit sector management education had established itself. This rapid growth of these programs has been attributed to a number of trends. Foremost is the rapid professionalization and growth of the sector and a growing consensus that nonprofit management is distinct in a variety of ways that require suitably tailored university courses. In the last decade or so, however, rapid changes may have blurred sectoral boundaries. One major shift affecting the field has been the growing interest in social entrepreneurship and enterprise, a pattern that has already been observed in the US and UK (McKeown et al 2006; Eikenberry and Drapal Kluver 2004). This is mirrored at the university level, with interest in social enterprise perhaps stemming from the growing stature and prominence of entrepreneurship and business venturing in general within business schools (The number of colleges and universities that offer courses related to entrepreneurship in the US has grown from a handful in the 1970s to over 1,600 in Kuratko 20...

Dewan, MNA, Chowdhury, MMH & Quaddus, MA 1970, 'Obtaining business process from value process in blended value based sustainable e-business modelling', 2012 15th International Conference on Computer and Information Technology (ICCIT), 2012 15th International Conference on Computer and Information Technology (ICCIT), IEEE, pp. 354-361.
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E-business modelling is already an established term as it converts technology into economic value. Sustainability is another global contemporary issue. While modelling e-business for sustainability it is essential to know the 'blended value process' of the proposed value based on which 'business process' is derived. The ability to incorporate between the blended value process and the business process is one of the imperative factors that play very significant roles for the companies to be competitive in today's exigent market. A number of research works exist on sustainability, e-business modelling, and value creation but none of them clearly explains the importance of incorporation between these two processes or how business process can be obtained from value process in e-business modelling. We, therefore, demonstrate in this article the process of how business process can be derived from blended value process in sustainable e-business modelling using process algebra. We also provide an illustrative example of our approach for enhanced understanding. © 2012 IEEE.

Dewan, MNA, Chowdhury, MMH & Quaddus, MA 1970, 'Qfd based modelling for E-business: A sustainable approach using blended value dimensions', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.
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Business modelling is not new and has had substantial impacts on the way businesses are planned and operated these days. Although 'e-business' and 'sustainability' are the two current major global trends but surprisingly none of the e-business modelling ideas covers the sustainability aspects of the business. Researchers are introducing 'green IT/ICT' concept lately but none of them clearly explains how those concepts will be used by the e-business modelling ideas. Recently, companies are successfully using QFD as a powerful tool in various fields that addresses strategic and operational decisions in businesses. This research approach, therefore, develops a QFD based e-business model in conjunction with blended value and sustainability aspects. The model explores and determines the optimal design requirements in developing the model. This approach also demonstrates how the sustainability dimensions can be integrated with the value dimensions in developing an e-business model. This approach is unique in the sense that in developing the model sustainability concept is integrated with customer's value requirements, business's value requirements, and process's value requirements instead of only customer's requirements. QFD, AHP, and Delphi method are used for the analysis of the data. An illustration is provided for the enhanced understanding of the proposed approach.

Dewan, MNA, Chowdhury, MMH & Quaddus, MA 1970, 'The elements for sustainable E-business modelling: A 3D approach', Proceedings - Pacific Asia Conference on Information Systems, PACIS 2012, Pacific Asia Conference on Information Systems, Association for Information Systems, Hochiminh City, Vietnam.
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The sustainability of the business is a global contemporary issue. E-business modelling is another already established term as it converts technology into economic value. Although e-business modelling and sustainability of the business are the two significant global trends now but still there is no common perception about the elements that are essential for a sustainable e-business model. Surprisingly, none of the approaches even consider sustainability as a major element while modelling e-business. Therefore, after completing extensive literature review on e-business modelling and sustainability of the business we carefully identify and determine the required elements for a sustainable e-business model in this paper. We also clarify the significance for selecting these elements. The elements are three dimensional (3D) and selected from customer value area, business value area, and process value area so that the modelling elements preserve the interests of all stakeholders while upholding the sustainability.

Edwards, DC, Foley, CT & Schlenker, K 1970, 'Legacy of Business Events', Meetings and Events Australia (MEA) National Conference, Sydney.

Edwards, DC, Foley, CT & Schlenker, K 1970, 'The Sydney Entertainment Centre: Measuring the inscope expenditure into Chinatown, Darling Harbour and the City of Sydney.', Sydney Entertainment Centre Leadership Team, Sydney.

Edwards, DC, Foley, CT & Schlenker, K 1970, 'The Sydney Entertainment Centre: Measuring the inscope expenditure into Chinatown, Darling Harbour and the City of Sydney.', Darling Harbour Convention and Exhibition (DHCE) Executive Committee, Sydney, Australia.

Frawley, SM 1970, 'An Analysis of Attendance and Viewership Patterns in Australian Football', Sport Management Australia and New Zealand, Sydney.

Frawley, SM 1970, 'Leadership Development and Succession Management Practices within Sport Organisations: An Australian Study', Sport Management Australia and New Zealand, Sydney.

Frawley, SM 1970, 'Managing Sport at the Olympic Games: The Case of Sydney 2000', North American Society for Sport Management Conference, Seattle.

Frawley, SM 1970, 'Sport Management Australia and New Zealand 2012 Conference Proceedings', SMAANZ 2012 - Sport Innovation and Engagement, University of Technology, Sydney, pp. 1-124.

Frawley, SM 1970, 'Sport Participation Legacy and the 2003 Rugby World Cup', Sport Management Australia and New Zealand, Sydney.

Frawley, SM 1970, 'Sport Participation Legacy and the Hosting of Mega-Sport Events in Australia', Australian Event Symposium 2012, Australian Event Symposium, Sydney, New South Wales.

Freeman, LM, Koh, B, Edwards, J & Zaslawski, CJ 1970, 'Defining Alternative Medicine in the Context of Athletic Performance and the Spirit of Sports: D(etermination), O(bservance), P(ermissibility) or E(ducation', Proceedings International Conference on Sports and Society, 3rd International Conference on Sports and Society, Common Ground, Cambridge, UK.

Harris, R, Schlenker, K, Foley, CT & Edwards, DC 1970, 'Australian Event Symposium 2012', Academic Paper Proceedings, Australian Centre for Event Management, University of Technology, Sydney, Sydney.

Hassanli, N, Brown, G & Gross, M 1970, 'Concept mapping: Understanding indigenous tourist accommodation businesses in Iran', The Council for Australasian Tourism and Hospitality Education, Melbourne, Australia.

Leung, LT 1970, 'Being on the wrong side of the 'digital divide'', Australian Health Workforce Institute Research Workshop Exploring the Use of Telecommunications to Facilitate Access to Health Information for People from Culturally and Linguistically Diverse Backgrounds, University of Melbourne.

Metcalfe, M & Hassanli, N 1970, 'Consolidating the ideas of Boomi tourist accommodation providers into a collective conception', Australian & New Zealand Academy of Management, Perth, Australia.

Perrott, B 1970, 'Sustaining quality in health service delivery: strategies for reducing health service failure', 2012 AMHCR Conference Proceedings, Association for Marketing & Health Care Research Conference, Association for Marketing and Health Care Research, Park City, UT, USA, pp. 64-75.
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This paper is intended to stimulate discussion on the issue of health service delivery. Some of the underlying characteristics of services are reviewed from a health service perspective. The nature and implications of health service failure on sustainable health care operations are discussed. Key findings from a recent Australian study of practice in open disclosure of service failure in public hospitals will be reviewed for the purpose of examining the impact of service failure in a health care setting. The paper then goes on to explore the process and nature of health service delivery in terms of potential shortcomings and flaws with its implications for service quality. To begin the debate on potential solutions, a matrix table is developed to highlight the key areas of health service failure, suggested causes, and finally go on to suggest possible prescriptive measures to help manage the risks involved in the health service delivery process.

Sajib, S & Agarwal, R 1970, 'Mobilizing Innovation Capability From Service Value Network to Partnering Companies: A Theoretical Study', Managing for Volatility and Stability: Proceedings of the 26th Annual Australian and New Zealand Academy of Management Conference, Australian and New Zealand Academy of Management Conference, ANZAM, Perth, pp. 1-19.
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Business firms are increasingly becoming dependent on each other to deliver services to their customers. Due to rapid changes in market conditions such as introduction of new technologies, changing customer preferences, and increasing competitive pressures on firms, the ability to build innovative capability has become a key resource and an asset. In the context of service firms, there is a growing trend of collaboration between firms facilitating value creation, Nevertheless, it is important to understand value creation in the reverse manner ie.; do networks facilitate value for individual firms in return, and are there linkages between capabilities of networks, and capabilities of individual partnering companies. As evident from extant literature, the nature and type of linkage between firms in a business network plays a critical role in facilitating innovation capability building of the network. However, in order to effectively learn from the network service firms need to possess sufficient learning capacity to transform that into innovation capability within their own firm. This paper addresses the development of innovative capability of a partnering firm resulting from a collaborative arrangement; with this backdrop the paper presents a theoretical framework.

Sankaran, S & Agarwal, R 1970, 'Rethinking project management goals and methods to suit service systems', 56th Annual Meeting of the International Society for the Systems Sciences 2012, ISSS 2012: Service Systems, Natural Systems, International Conference on Service Systems and Service Management, ISSS, San Jose, CA, USA, pp. 704-717.
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Industrial economies of the past are now moving towards becoming service-intensive, creative and knowledge-based economies that incorporate human creativity and social capital as the basis of value creation and productivity improvements. Moreover, they are radically transforming the manner in which they design, deliver and operate, thereby creating new services and market opportunities. Further, the fact that services are varied, have unique attributes - such as intangibility, heterogeneity, perishability, and inseparability (simultaneous consumption and delivery) - with the customer as a provider of input, make them complex in nature and difficult to understand and analyse. This has inspired a flurry of activity in government, industry and universities. There is now a growing recognition of the need for transdisciplinary research and new business models to propel innovation in services, commonly referred to as Services Science - An interdisciplinary cross-functional stream that brings together engineering, social sciences and management. In addition, business success is becoming less associated with tangible outcomes, embedded value and physical transactions, but more reliant on intangible resources, relationships, networks and co-creation of value. In the unfolding global economy, supply chains and value networks play a crucial role, and service organisations have to find innovative ways for attaining sustainable competitive advantage. Beyond this direct economic contribution, service industries have an ongoing role to deliver considerable indirect embodied value to goods production. Transformations in organisational structures and relations can imply changes in some or all of the mechanisms used to govern projects. Moreover, there is a growing consensus that project managers have to be more strategically instrumental than before in transforming organisational practices and processes when accomplishing project objectives. Underpinned by changing dynam...

Schulenkorf, N 1970, 'Benefits of Intercultural Cooperation in Sport-for-Development: Complementing International Expertise with Local Community Knowledge', Sport as a Mediator between Cultures Conference, Sport as a Mediator between Cultures Conference, International Council of Sport Science and Physical Education (ICSSPE), Wingate Institute, Israel, pp. 161-174.
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There is increasing evidence that government agencies and NGOs are turning to sport-for-development (S4D) projects as a tool for inclusive social change, reconciliation and peace-building in divided societies. In a developing world context, it is particularly challenging for (Western) sport organisers and âchange agentsâ to establish and maintain projects that are both professionally managed and culturally meaningful. Surprisingly, the involvement of international change agents and their cooperation with local communities at intergroup development projects has not received much empirical investigation. In addressing this gap, the purpose of this paper is twofold: First, an analysis of the roles and responsibilities of a sport event change agent in the ethnically divided Sri Lanka is presented. Central to this analysis are the sport and event activities of the Asian-German Sports Exchange Programme, and their contribution to reconciliation and peace building in Sri Lanka. Second, in discussing the research findings and their importance for inclusive and sustainable development, this paper incorporates additional practical experiences from S4D projects such as the âFootball for Peaceâ initiative in Israel, and the âHealthy Communitiesâ program in Vanuatu. Despite their contextual differences, all these sport-based development projects are designed to make a lasting difference within and between disadvantaged communities.

Schweitzer, J, Pitsis, T & Clegg, S 1970, 'Strategy discourse as collaborative design practice: Can design thinking benefit strategy development?', European Group for Organisational Studies Colloquium (EGOS), Helsinki, Finland.
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This paper provides an investigation into strategic processes, focusing on identifying the processes, practices and capabilities characterising intra- and inter-organisational collaboration that foster strategy development and innovation through creativity in thinking and problem solving. To do so we build our research framework at the intersection of four theoretical foundations: integrative design practice (or design thinking), inter-organizational collaboration, dynamic capabilities and practice theory.

Sivaprakasam, S & Agarwal, R 1970, 'Customers as Co-innovators in Enterprise Innovation of Services - Open Innovation as a Social Experiment', Globalisation of Innovation Strategies: Novel Moves for a Global Game, Strategic Management Society Special Conference 2012, Strategic Management Society, Singapore, pp. 1-14.
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The traditional innovation approach of conducting innovation activities within the confines of the enterprise without active participation of the stakeholders is ineffective in the services business. In the connected, digital, service- and knowledge-based economy, where disruptive technologies such as cloud services re-define business models, there is a need to deliver end-user centric and individualistic experience in a sustainable way. The notion of product being the centre of interaction is being replaced with service processes involving customers as participants; generally defined between service provider and service consumer resulting in co-creation of value. The service provider processes therefore need to transform their service operations in order to embrace the change arising from customer interactions. The aim of this paper is to respond to the question with literature and industry analysis. In doing so, this theoretical paper provides a framework based on open innovation as a social experiment.

Wang, L, Wang, Y & Pechmann, C 1970, 'Decrease Or Enhance? Assessment of the Effect of Shanzhai on the Original Products', North America - Advances in Consumer Research, North America - Advances in Consumer Research, Association for Consumer Research, USA, pp. 784-785.

Williams, TM 1970, 'Sustainability Strategy as Practice: Inside the Black-Box of Sustainability Strategy', Academy of Management Annual Meeting, Boston, US.

Yu, K 1970, 'Explaining Patterns of Employment Relations in Asian Societies', Society for the Advancement of Socio-Economics Conference, Boston, USA.

Edwards, DC, Foley, CT & Schlenker, K UTS 2012, The Sydney Entertainment Centre: Measuring the inscope expenditure into Chinatown, Darling Harbour and the City of Sydney, The Sydney Entertainment Centre, pp. 1-50, Australia.

Goodall, H, Byrne, D, Cadzow, A & Wearing, S UTS ePRESS 2012, Waters of Belonging: Al-miyahu Tajma'unah: Arabic Australians and the Georges River Parklands , pp. 1-55, Sydney.
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This series arises from Parklands, Culture and Communities, a project which looks at how cultural diversity shapes people's understandings and use of the Georges River and green spaces in Sydney's south west. We focus on the experiences of four local communities (Aboriginal, Vietnamese, Arabic and Anglo Australians) and their relationships with the river, parks and each other. Culturally diverse uses and views have not often been recognised in Australia in park and green space management models, which tend to be based on Anglo-Celtic 'norms' about nature and recreation. UTS and the Office of Environment and Heritage supported this research because they have been interested in how the more diverse cultural knowledges held by Australians today might offer support for managing green spaces more effectively.

Green, R, Toner, P & Agarwal, R McKell Institute 2012, Understanding Productivity - Australias Choice, pp. 1-59, Sydney.
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Australia's productivity challenge - High Road and Low Road

hall, R, Agarwal, R & Green, R Australian Business Deans Council 2012, The Future of Management Education Scoping Paper, pp. 1-32, Sydney.
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The Future of Management Education initiative is being undertaken by the Australian Business Deans Council with funding support from the Department of Innovation, Industry, Science, Research and Tertiary Education (DIISRTE) under its Workforce Innovation Program. The Scoping Paper will be the basis of a broad consultation exercise which will encompass two workshops with business leaders in Sydney and Melbourne. The initiative proposal was supported by key industry and professional associations, including AiG, B-HERT, ICAA and Society for Knowledge Economics, and now has the additional participation of the BCA, ACCI, AIM, CPA Australia, AHRI, APESMA, AMI and the Australian Business Foundation. The consultation exercise will be followed by a call for expressions of interest by business schools to participate in `innovative practice trials, which enable the development and delivery of new curriculum and learning concepts. The results will be summarised in a final report in 2013 with a view to disseminating and diffusing best practice in business and management education. A Project Steering Committee is in the process of being established with key stakeholders in the initiative, including DIISRTE, and a Project Management Group is also being established, comprising interested ABDC deans and the Lead Project Consultant. Roy Green, Project Director (University of Technology Sydney) Richard Hall, Lead Project Consultant (University of Sydney) Renu Agarwal, Research Consultant (University of Technology Sydney)

Siefken, K, Schofield, G & Schulenkorf, N World Health Organization 2012, Formative assessments of healthy workplace initiatives in Tuvalu, Tonga and Kiribati, pp. 1-72, Suva, Fiji.
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Between May 2011 and January 2012 primary research work was conducted in the three Pacific islands of Tuvalu, Tonga and Kiribati. Activities included NCD Mini Step screenings; the assessment of physical activity programs; and formative work investigating challenges and opportunities for health development. NCD screenings reveal high NCD risk factors: 68.0% and 70.9% of male and female screened individuals were identified as obese in Tonga, Tuvalu and Kiribati. Clearly, severe co-morbidities prevail. Findings indicate the existence of several physical activity programs in each country. Major challenges include sustainability issues and funding options. On-site practitioners are often highly motivated, though financial support and a lack of appropriate facilities and equipment hinder continuous program improvement. Future recommendations are provided for each country.

Leung, LT 2012, 'Trunk Volume Two: Blood', Trunk, Boccalatte, Sydney, pp. 337-338.

Buhalis, D, Darcy, S & Ambrose, I 2012, 'Best Practice in Accessible Tourism Inclusion, Disability, Ageing Population and Tourism', Channel View Books, Bristol, UK, pp. 1-379.
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This volume focuses on policy and best practice in accessible tourism, reflecting the "state-of -the-art" as expressed in a selection of international chapters.

Carabetta, G 2012, 'Police Collective Bargaining & Industrial Action: An International Comparative Perspective, Seminar Presentation, Dipartimento di discipline giuridiche dell'economia, Universitá Di Bologna, Italy, 19 September 2012'.
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Seminar Presentation, Dipartimento di discipline giuridiche dell'economia, Universitá Di Bologna, Italy

Okumu, C & Clarke, T 2012, 'China and the shadow of colonialism still looming over Africa', The Conversation.

Wearing, S 2012, 'THE ROUTLEDGE HANDBOOK OF TOURISM GEOGRAPHIES', Elsevier BV, pp. 2222-2224.
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Wearing, S 2012, 'Tourism and Australian beach cultures: revealing bodies', Informa UK Limited, pp. 340-341.
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Wearing, S 2012, 'Tourism and Sustainable Development: Reconsidering a Concept of Vague Policies', pp. 358-360.
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Tourism and Sustainable Development: Reconsidering a Concept of Vague Policies is about sustainability and, in particular, sustainable development, and this book, by Jorn W. Mundt, provides a review of its conceptual history, definitions and links to ¨ tourism. I like this book. It is a little eclectic and certainly not a standard text in the area of tourism and sustainability. I would suggest it is a good read for those looking for some alternative views and who have read some of the works that are more geared towards the tourism textbook market. This book certainly is not that, which I see as a positive thing

Yu, K 2012, 'Explaining Patterns of Employment Relations in Asian Societies'.